Home Based Technical Support Engineer Remote Jobs in Alaska

The Applications Engineer assists the Applications Manager in the implementation, administration, maintenance, and support of assigned applications within a business unit portfolio, to include all technical processes and integrations related to that application. This position frequently analyzes, designs, and implements technical processes and works with Business Owners to aid in the design of solutions. Responsibilities include providing the highest escalation path available to business units; managing application vendor support cases; and assisting in reviewing our application’s technical implementations for compliance with our standards for risk mitigation, documentation, technical controls and access controls.

This role is a great fit for someone who enjoys solving complex technical problems, improving business processes, and collaborating across teams. Ideal candidates lead with curiosity, are accountable, detail-oriented, and committed to doing what's right while supporting both internal teams and the members we serve.

This position is open to a hybrid/remote work schedule.

Pay Range: $81,673/yr. - $125,843/yr.

ESSENTIAL JOB FUNCTIONS:

• Collaborate with a team of IT professionals, providing guidance and mentorship to ensure the department’s success. Assist the Applications Manager with establishing and tracking team KPIs and develop a team culture of continual growth and maturity.
• Build and maintain positive working relations while collaborating with leadership, technical resources, business owners and vendors to understand and identify opportunities to leverage application functionality.
• Assist the Applications Manager and business owners with designing business processes that use or integrate with our systems.
• Serve as the highest level of technical support escalation and maintain technical proficiency for all assigned applications.
• Utilize workflow tools and applications to design business and technical solutions that streamline operations, improve efficiency, and automate key processes.
• Adhere to our standards for change management, version management and risk controls necessary to support solutions and mitigate risk.
• Work closely with the Application Manager, business owners and leadership to prioritize application projects, upgrades and functional changes, acting as the project manager to ensure timely execution without over-committing resources. Ability to assist as a technical expert on projects involving assigned applications, responsible for ensuring the timely completion of tasks.
• Aid in the creation and review of technical specifications, perform quality control testing, organize user acceptance testing and coordinate deployment plans with all implementations, configuration changes and upgrades of assigned applications. This includes ensuring sign-off by stakeholders for launch, following standards for change management and enforcing best practices to ensure high-quality and sustainable solutions.
• Create and maintain documentation needed for the administration and support of our applications and their integrations, ensuring thoroughness, accuracy, and adherence to our standards for documentation.
• Be a subject matter expert for assigned applications by offering technical expertise, knowledge, option and recommendations to meet business needs, solve complex technical issues, provide escalated support and resolve unplanned application outages.
• Stay up-to-date with best practices as they relate to assigned applications, their integrations and how we use them.
• If placed on the Core Applications team, create, maintain and support our core’s proprietary development capabilities, following our standards for change management, version management and risk controls necessary to support solutions and mitigate risk.

ADDITIONAL RESPONSIBILITIES:

• Project a positive attitude during all contacts with members and team members that is consistent with Credit Union 1’s mission statement and core values.
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy of compliance with the Office of Foreign Assets Control (OFAC) laws and regulations.
• Meets the current standards as established for the department or branch in the completion of all assigned duties.
• Perform other duties as assigned.

QUALIFICATIONS:

Minimum Qualifications:

• At least 4 years experience in a technical, IT role.
• Minimum 2 years experience working directly with business owners and the organization’s leadership to identify business needs and find solutions.
• Possess a good understanding of the business processes as they relate to their technical responsibilities. Excellent communication and interpersonal skills are required.
• Excellent technical, analytical and problem-solving skills while exercising good judgment.
• Proven technical experience in managing technical implementation and upgrade projects, including system integrations using APIs, and show that they have the ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or related field; equivalent technical experience in the industry will be considered in lieu of degree.
• Technical experience in a financial institution.
• Strong understanding of the applications within the assigned business portfolio, and its integrations.
• Experience with technical and software development methodologies (Agile, Scrum) and project management tools.
• Strong understanding of financial institution business practices that are driven by applications.

BENEFITS AT CU1:
At Credit Union 1, we believe in life balance, which means supporting our employees both at work and when away. Eligible positions enjoy a comprehensive benefits package designed to promote overall wellbeing- financially, professionally and personally.
Health & Wellness
Credit Union 1 offers employees multiple medical plans to choose from, including PPOs and HSA-qualified plans, as well as dental, vision, and services to support overall mental and physical health.
Financial Security
Employees and their families are supported in life planning with employer-paid life insurance, disability coverage, and AD&D coverage. Voluntary plans are offered to cover critical illness, accidents, and hospital indemnity expenses. Employees participate in  401(k) retirement plan with company matching contributions and profit-sharing contributions.
Additional benefits support our employees' lifestyle and family, with generous paid time off, access to CU1's accredited early learning center in Anchorage, Alaska, employee loan and mortgage discounts, education assistance, volunteerism and community engagement opportunities within the communities we serve.

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. 

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship.

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is scheduled to close on 9/16 at 12:00pm and may close earlier due to the amount of applications. 

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.  

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue after Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com