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Home Based Remote Call Monitoring Jobs in Texas (NOW HIRING)

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Home Based Remote Call Monitoring information

What is home based remote call monitoring?

Home based remote call monitoring is a job where individuals listen to and evaluate recorded or live customer service calls from their own home. The main goal is to assess the quality of customer interactions, ensure compliance with company policies, and provide feedback to improve service. This role often involves using specialized software to access calls and fill out evaluation forms. Remote call monitors typically work for call centers, quality assurance companies, or directly for businesses looking to enhance their customer service experience.

What is the difference between Home Based Remote Call Monitoring vs Home Based Remote Customer Service Representative?

AspectHome Based Remote Call MonitoringHome Based Remote Customer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsBasic computer skills, customer service training
Work EnvironmentHome office, quiet environment, computer and headset requiredHome office, similar setup with focus on customer interaction
Industry UsageTelecommunications, healthcare, financeRetail, tech support, banking
Job FocusMonitoring calls for quality and complianceHandling customer inquiries and support

Home Based Remote Call Monitoring involves overseeing and evaluating calls for quality assurance, while Home Based Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles are remote, require similar technical setups, and are common in various industries, but they serve different functions within customer support operations.

What are the key skills and qualifications needed to thrive as a home based remote call monitoring specialist?

To excel as a Home Based Remote Call Monitoring Specialist, you generally need strong analytical skills, attention to detail, and experience in customer service or call centers, often supported by a high school diploma or equivalent. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Excellent listening skills, effective communication, and the ability to provide constructive feedback make someone stand out in this role. These skills ensure high-quality customer interactions, support continuous improvement, and help maintain service standards in remote work environments.

What are some common challenges faced by remote call monitoring professionals working from home, and how can they be overcome?

Remote call monitoring professionals often encounter challenges such as maintaining consistent focus during lengthy call evaluations, managing potential distractions in a home environment, and ensuring secure handling of sensitive call data. To overcome these challenges, it's important to establish a dedicated workspace, adhere to a structured schedule, and use secure, employer-approved software and devices. Regular communication with your team via virtual meetings can also help in staying aligned with quality standards and performance expectations.

What are the most commonly searched types of Remote Call Monitoring jobs in Texas?

The most popular types of Remote Call Monitoring jobs in Texas are:

What job categories do people searching Home Based Remote Call Monitoring jobs in Texas look for?

The top searched job categories for Home Based Remote Call Monitoring jobs in Texas are:

What cities in Texas are hiring for Home Based Remote Call Monitoring jobs?

Cities in Texas with the most Home Based Remote Call Monitoring job openings:

Infographic showing various Home Based Remote Call Monitoring job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Hotel Regional Director of Sales - Remote (USA)

Gillis Sales

San Antonio, TX • Remote

$70K/yr

Full-time

PTO

Posted 29 days ago


Job description

About Gillis

At Gillis, we believe that sales is the lifeblood for all organizations. Our mission is to make sales accessible and achievable to all hotel owners. We also believe that our associates are our biggest asset and we put our people first over profit. If you are looking for a company that invests in its culture in a fast-paced, supportive, and dynamic environment, we would love to hear from you.


Our clients trust us to increase their revenue and build both short-term and long-term business. We embrace the dynamic nature of our industry and always ask ourselves, "How can this be done better?" and "How can we provide more value?"


Role Overview

  • The Regional Director of Sales (RDOS) will provide strategic, outbound and proactive sales for 6 multi-branded hotels, located across Canada and/or the USA.
  • This position is home-based and reports to an Executive Director of Sales Performance.


What's in it for you?

  • Position is home-based (remote) during client's business hours and requires travel for in-market visits (2-4 visits per year).
  • Working within a fun and fast-paced environment, Gillis' culture offers dynamic training, ongoing coaching, and a deep commitment to taking care of our employees.
  • Base salary of $70K USD, quarterly incentives and an annual profit-sharing bonus.
  • 31 paid days off annually:
    • 15 PTO Days
    • 13 Holidays/Gillis Days
    • 3 Wellness Days
  • Comprehensive benefits package.
  • Team offsites.


Responsibilities

  • Provide strategic, outbound and proactive sales for a portfolio of 6 multi-branded hotelswhile also creating a sales-focused culture with the General Managers and Front Desk staff by sharing best practices and peer to peer coaching.
  • Accountable for driving ROI for hotel partnerswhile achieving revenue milestones on a shortened sales cycle of 6 months.
  • Activate new accountsin the local market andincrease market sharefrom existing accountsthrough intentional and strategic prospecting. Deliver bi-weekly sales strategy presentations over MS Teams with each of your designated hotels to report progress.
  • Develop and nurture a sales pipelineutilizing Salesforce CRM to manage accounts and shorten the sales cycle.
  • Support the Dynamic Sales Solution modelby working closely with your assigned POD (team) to drive revenue across our portfolio of hotels.
  • Create remarkable client experiences, manage client expectations, and maintain a high level of client satisfaction by acting as a seamless extension of the hotel and representing your clients with professionalism and integrity.
  • Ability to travel for in-market visitsto elevate and strengthen client relationships.


What You'll Bring

  • 3+ consecutive years of hotel guestroom sales experience across all market segments; multi-property sales experience preferred.
  • Proven ability to generate new business, grow market share, and achieve revenue goals.
  • Strong knowledge of hotel sales strategies, RFP processes, brand tools, account management, and hotel operations.
  • Experience building trusted relationships with hotel owners, General Managers, and key local accounts.
  • Proficiency with Salesforce (or similar CRM), Microsoft Office, AI tools, and sales technology.
  • Excellent communication, organization, and presentation skills, with the ability to manage priorities and deliver results in a remote, fast-paced environment.
  • Ability to work at a computer and participate in virtual meetings for extended periods.
  • Reside in the United States and able to travel for client visits approximately 2-4 times annually.


Our Commitment to Fair Hiring

  • At Gillis, we may use technology, including AI, to support aspects of our recruitment process; however, all interviews and hiring decisions are conducted by people.
  • Gillis is committed to fostering an inclusive and accessible workplace. Accommodations are available through the recruitment process upon request.