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Home Based Remote Call Monitoring Jobs in Illinois

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Home Based Remote Call Monitoring information

What is home based remote call monitoring?

Home based remote call monitoring is a job where individuals listen to and evaluate recorded or live customer service calls from their own home. The main goal is to assess the quality of customer interactions, ensure compliance with company policies, and provide feedback to improve service. This role often involves using specialized software to access calls and fill out evaluation forms. Remote call monitors typically work for call centers, quality assurance companies, or directly for businesses looking to enhance their customer service experience.

What is the difference between Home Based Remote Call Monitoring vs Home Based Remote Customer Service Representative?

AspectHome Based Remote Call MonitoringHome Based Remote Customer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsBasic computer skills, customer service training
Work EnvironmentHome office, quiet environment, computer and headset requiredHome office, similar setup with focus on customer interaction
Industry UsageTelecommunications, healthcare, financeRetail, tech support, banking
Job FocusMonitoring calls for quality and complianceHandling customer inquiries and support

Home Based Remote Call Monitoring involves overseeing and evaluating calls for quality assurance, while Home Based Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles are remote, require similar technical setups, and are common in various industries, but they serve different functions within customer support operations.

What are the key skills and qualifications needed to thrive as a Home Based Remote Call Monitoring Specialist, and why are they important?

To excel as a Home Based Remote Call Monitoring Specialist, you generally need strong analytical skills, attention to detail, and experience in customer service or call centers, often supported by a high school diploma or equivalent. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Excellent listening skills, effective communication, and the ability to provide constructive feedback make someone stand out in this role. These skills ensure high-quality customer interactions, support continuous improvement, and help maintain service standards in remote work environments.

What are some common challenges faced by remote call monitoring professionals working from home, and how can they be overcome?

Remote call monitoring professionals often encounter challenges such as maintaining consistent focus during lengthy call evaluations, managing potential distractions in a home environment, and ensuring secure handling of sensitive call data. To overcome these challenges, it's important to establish a dedicated workspace, adhere to a structured schedule, and use secure, employer-approved software and devices. Regular communication with your team via virtual meetings can also help in staying aligned with quality standards and performance expectations.
What are the most commonly searched types of Remote Call Monitoring jobs in Illinois? The most popular types of Remote Call Monitoring jobs in Illinois are:
What are popular job titles related to Home Based Remote Call Monitoring jobs in Illinois? For Home Based Remote Call Monitoring jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Home Based Remote Call Monitoring jobs in Illinois look for? The top searched job categories for Home Based Remote Call Monitoring jobs in Illinois are:
What cities in Illinois are hiring for Home Based Remote Call Monitoring jobs? Cities in Illinois with the most Home Based Remote Call Monitoring job openings:
Home Based Remote Call Monitoring jobs near you

Call Center Representative - Remote

Lucky Lincoln Gaming LLC

Chicago, IL • Remote

$20/hr

Other

Posted 6 days ago

Job description

Description

Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter. 


Role overview

  • Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service 
  • Create, follow up on, and close tickets as required daily 
  • Focus on increasing percentage of remote fix tickets relative to the total tickets 
  • Prioritize and organize calls according to urgency 
  • Supervise the route and status of field technicians and collectors to prioritize their daily schedule 
  • Maintain and update call logs, call records and other important documentation 
  • Ensure location owners feel supported and valued 
  • Building relationships with location owners and other call center team members based on trust and reliability 
  • Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately 
  • Review and communicate low level alerts to the technician and collection team 

Compensation

$20 - $20 USD


We Run on EOS


At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization. 


Our Core Values

  • Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate. 
  • 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success. 
  • Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork. 
  • Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go. 
  • Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency 

Equal Employment Opportunity


Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process. 



Requirements

The successful candidate will have 

  • Ability to multitask with minimal direction 
  • Strong communication and interpersonal skills to interact with customers, peers, and managers 
  • Attentive to detail with a passion to learn and grow 
  • Ability to work from 11am - 9pm Saturday and Sunday 
  • High school diploma or GED required 
  • Must be at least 21 years of age 
  • Great customer service skills 
  • Excellent written and communication skills 
  • Previous experience in a call center or customer-focused environment 
  • Weekend and evening availability 


Apply