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Home Based Remote Call Monitoring Jobs in Connecticut

Constellation Health Services

$20 - $28/hr

Clients include children with Autism and related developmental disabilities in the home, community ... Plans and implements intervention strategies using direct therapy, monitoring and consultation ...

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Home Based Remote Call Monitoring information

What is home based remote call monitoring?

Home based remote call monitoring is a job where individuals listen to and evaluate recorded or live customer service calls from their own home. The main goal is to assess the quality of customer interactions, ensure compliance with company policies, and provide feedback to improve service. This role often involves using specialized software to access calls and fill out evaluation forms. Remote call monitors typically work for call centers, quality assurance companies, or directly for businesses looking to enhance their customer service experience.

What is the difference between Home Based Remote Call Monitoring vs Home Based Remote Customer Service Representative?

AspectHome Based Remote Call MonitoringHome Based Remote Customer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsBasic computer skills, customer service training
Work EnvironmentHome office, quiet environment, computer and headset requiredHome office, similar setup with focus on customer interaction
Industry UsageTelecommunications, healthcare, financeRetail, tech support, banking
Job FocusMonitoring calls for quality and complianceHandling customer inquiries and support

Home Based Remote Call Monitoring involves overseeing and evaluating calls for quality assurance, while Home Based Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles are remote, require similar technical setups, and are common in various industries, but they serve different functions within customer support operations.

What are the key skills and qualifications needed to thrive as a home based remote call monitoring specialist?

To excel as a Home Based Remote Call Monitoring Specialist, you generally need strong analytical skills, attention to detail, and experience in customer service or call centers, often supported by a high school diploma or equivalent. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Excellent listening skills, effective communication, and the ability to provide constructive feedback make someone stand out in this role. These skills ensure high-quality customer interactions, support continuous improvement, and help maintain service standards in remote work environments.

What are some common challenges faced by remote call monitoring professionals working from home, and how can they be overcome?

Remote call monitoring professionals often encounter challenges such as maintaining consistent focus during lengthy call evaluations, managing potential distractions in a home environment, and ensuring secure handling of sensitive call data. To overcome these challenges, it's important to establish a dedicated workspace, adhere to a structured schedule, and use secure, employer-approved software and devices. Regular communication with your team via virtual meetings can also help in staying aligned with quality standards and performance expectations.
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What are popular job titles related to Home Based Remote Call Monitoring jobs in Connecticut? For Home Based Remote Call Monitoring jobs in Connecticut, the most frequently searched job titles are:
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Home Based Remote Call Monitoring jobs near you

Behavior Technician - Home-Based

Constellation Health Services

Orange, CT • On-site, Remote

$20 - $28/hr

Per diem

Re-posted yesterday

Job description

Job Description Summary
We also have additional job opportunities in the following locations:
Hartford, New London, Stamford, Waterbury and more!
The Behavioral Technician will provide clinical skills instruction and behavior reduction protocols based upon the principles of Applied Behavior Analysis. Clients include children with Autism and related developmental disabilities in the home, community, clinic, and school settings. The Behavioral Technician will collect data on programs and assist with parent training. The Behavior Technician works under the supervision of a Board-Certified Behavior Analyst.
The principles of behavior analysis are to treat patients who have difficulties with socially significant behaviors. These may include social skills, reading, communication, personal self-care and work skills.
Essential Job Functions/Responsibilities
  • Plans and implements intervention strategies using direct therapy, monitoring and consultation under the supervision of a BCBA.
  • Teaches targeted behaviors using specialized techniques that may include reward systems, incidental teaching and pivotal response training.
  • Records and tracks data from training sessions.
  • Reinforces positive behavior with children on caseload.
  • Communicates effectively (orally and in writing) with administrators, parents and community members.
  • Provides accurate documentation of intervention, goals and objectives
  • Facilitates transition among agencies, programs, and professionals as service provision changes (early intervention to pre-school, pre-school to school etc.)
  • Identifies emergency situations and determines appropriate action to ensure child safety.
  • Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements.
  • Follow the prescribed behavior skill acquisition and behavior reduction protocols.
  • Collect, record, and summarize data on observable client behavior
  • Assist with parent and caregiver training in line with client's individualized treatment and behavior reduction protocols.
  • Effectively communicate with parents and caregivers regarding client progress as instructed by the Board Certified Behavior Analyst
  • Will perform other duties as assigned.

Although each position has its own unique duties and responsibilities, the following applies to all employees of Constellation Health Services:
All employees will:
  • Exercise necessary cost control measures.
  • Strive to provide and maintain positive external and internal customer service and promote a culture of excellence in customer service.
  • Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
  • Must be able to be depended upon to plan and organize work effectively and ensures its completion.
  • Must be able to demonstrate reliability by arriving to work on time and taking breaks in the expected time frames.
  • Will be expected to meet all productivity requirements.
  • Must be able to demonstrate team behavior and must be willing to promote a team-oriented environment.
  • Will be expected to represent the organization professionally at all times.

Additional Requirements:
PHYSICAL REQUIREMENTS
  1. Hearing and speaking ability is required to communicate on the telephone.
  2. Vision is necessary for entering data.
  3. Reaching is required for paper management.
  4. Manual dexterity is required for operating the computer, photocopier and telephone.
  5. Mobility is required for going to photocopier, fax machine, etc.
  6. Must be able to speak and write the English language in an understandable manner.
  7. Must be able to function independently and have personal integrity.
  8. Requires flexibility of hours.

PSYCHOLOGICAL REQUIREMENTS
  1. An ability to recognize tasks to be done and perform them independently.
  2. An ability to establish a responsible and trustworthy rapport with staff by:
  3. Being punctual and providing proper notification and advance notice for absence and tardiness.
  4. Following through on tasks as assigned.
  5. Flexibility to adjust to changing work schedules.
  6. An ability to work in a fast-paced environment under time constraints.

INTELLECTUAL REQUIREMENTS
  1. An ability to learn all Constellation Kids policies and procedures.
  2. Judgment skills in processing telephone calls
  3. Organizational skills necessary to establish priority of tasks and meet deadlines.
  4. An ability to operate all aspects of the computer, photocopier and telephone.
  5. An ability to understand and follow instructions provided by the supervisor both in written and oral formats.
  6. An ability to read, write and type.

I have read this job description and physical demands for the position as Behavior Technician. I agree to perform the tasks outlined in this job description in a safe manner and in accordance with the company's established procedures. I understand that I may not release or disclose protected health or company information without proper authorization. I understand that the company reserves the right to make changes to this job description at any time at their discretion.
I also understand that my employment is at will and thereby understand that my employment may be terminated at- will either by the company or myself and such termination can be made with or without notice.
Position Qualifications
  • A bachelor's degree in a human services field from an accredited university AND one year of direct relevant experience working with youth and families who require behavior management to address mental health needs

OR
  • An associate's degree (60 college credits) AND a minimum of two years of direct relevant experience working with youth and families who require behavior management to address mental health needs.
  • Strong organization and communication skills are required.
  • Registered Behavior technician certification is a plus.

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