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Home Based Remote Call Center Manager Jobs in California

TEKsystems

Call Center Representative 1

Los Angeles, CA · Remote

$18 - $19/hr

Remote Schedule: Mon - Sun 7a - 8p Employment Type: Contract/Full-Time Job Overview We are seeking ... Ability to work independently and effectively manage time. * Proficiency with Microsoft Outlook and ...

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Home Based Remote Call Center Manager information

What is the difference between Home Based Remote Call Center Manager vs Customer Service Supervisor?

AspectHome Based Remote Call Center ManagerCustomer Service Supervisor
CredentialsExperience in call center operations, leadership skills, sometimes management certificationsCustomer service experience, communication skills, often some supervisory training
Work EnvironmentRemote, home-based, overseeing call center teamsTypically in-office or remote, supervising customer service representatives
Industry UsageCommon in call centers, BPOs, and remote customer support companiesUsed across retail, telecom, and service industries for frontline supervision

The Home Based Remote Call Center Manager focuses on managing call center operations remotely, overseeing teams, and ensuring performance metrics are met. The Customer Service Supervisor directly supervises customer service staff, often in a more hands-on or in-office role. While both roles require customer service knowledge and leadership skills, the manager has broader operational responsibilities and strategic oversight, especially in a remote setting.

What are the most commonly searched types of Remote Call Center Manager jobs in California?

The most popular types of Remote Call Center Manager jobs in California are:

What cities in California are hiring for Home Based Remote Call Center Manager jobs?

Cities in California with the most Home Based Remote Call Center Manager job openings:

Home Based Remote Call Center Manager jobs near you

Call Center Remote Customer Service Representative

VIMO INC.

Mountain View, CA • On-site, Remote

$17 - $19/hr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time/Seasonal
• $17.00/hr. plus performance incentives
• $19.00/hr. Spanish Bilingual, plus performance incentives
Requirements
  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with Mobile Internet Service Providers and/or Satellite.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Qualifications
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer
  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience (not required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

Apply