Home Based Knowledge Base Administrator Jobs (NOW HIRING)

Company Overview
HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.
Why Join Us
At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.
We're proud of our values-forward culture that offers our people:

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.
We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
Position Information
Position Overview
The Knowledge Architect is responsible for the structural design, technical governance, and AI-enhanced evolution of HealthStream's competency-based knowledge system. This role operates at the intersection of knowledge engineering, data architecture, and applied artificial intelligence-owning the foundational systems that organize, surface, and deliver clinical and professional knowledge across HealthStream's product ecosystem.
The Knowledge Architect defines how knowledge is structured, classified, stored, and accessed-and leads the technical effort to integrate AI-enhanced capabilities that improve the scale, accuracy, and intelligence of that system. This includes designing taxonomies, governing metadata standards, evaluating and implementing AI/ML techniques such as large language models and semantic search, and partnering with engineering teams to build robust, API-driven knowledge infrastructure.
This role requires expertise in information architecture, knowledge representation, and modern AI tooling. The candidate must bring rigor and systems thinking to complex knowledge modeling challenges while remaining engaged with the broader product and clinical goals the knowledge system is built to serve.
Approximately 10-15% travel is required to support partner engagements, attend workshops and industry conferences, and collaborate with offsite colleagues.
Key Responsibilities
You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Assist in designing the architecture of HealthStream's competency-based knowledge system, including taxonomies, ontologies, metadata schemas, and classification frameworks.
• Lead the technical integration of AI/ML capabilities including large language models, retrieval-augmented generation (RAG), semantic search, and NLP pipelines to enhance knowledge discovery, delivery, and maintenance.
• Define and enforce data quality, governance, and compliance standards for knowledge content, ensuring accuracy, consistency, and auditability across the system.
• Design and maintain enterprise APIs that expose knowledge services to internal products and external integrations, collaborating closely with engineering on implementation and versioning.
• Evaluate emerging AI technologies and knowledge engineering methodologies; develop and maintain a roadmap for the evolution of the knowledge system.
• Partner with product management, clinical subject matter experts, and data engineering teams to ensure the knowledge architecture reflects the competency frameworks and clinical content needs of its customers.
• Build and maintain tooling for knowledge ingestion, transformation, indexing, and cataloging-supporting both automated pipelines and human curation workflows.
• Develop evaluation frameworks and quality metrics to measure the effectiveness, coverage, and clinical accuracy of AI-generated and curated knowledge outputs.
• Produce and maintain comprehensive technical documentation, including architecture diagrams, data dictionaries, API specifications, and AI model behavior guidelines.
• Guide and mentor cross-functional teams on knowledge architecture principles, AI integration best practices, and system design decisions.
• Identify, resolve, and monitor technical issues within the knowledge system in collaboration with engineering, product, and client services teams.
• Drive ecosystem value by ensuring the knowledge architecture supports integration across HealthStream product lines and third-party platforms.

Requirements

• Bachelor's degree in related field
• 5 or more years of experience in knowledge engineering, information architecture, data architecture, or a closely related discipline
• Hands-on experience applying AI/ML techniques
• Software development lifecycle and Software as a Service (SaaS) experience strongly preferred
• Experience designing and governing enterprise APIs and metadata-driven systems strongly preferred

Qualifications

• Ability to model and represent knowledge structures, including hierarchical classification systems
• Proficiency with AI/ML tooling and frameworks
• Proficiency with technical documentation and diagramming tools
• Ability to translate complex architectural decisions into clear guidance for product, engineering, and clinical stakeholders
• Ownership mentality-willing to lead through ambiguity and take accountability for system quality and outcomes
• Intellectual curiosity and openness to evolving methodologies in AI and knowledge engineering
• Establishes high level of credibility and trust internally through demonstrated expertise and sound judgment
• Works effectively within a matrixed, cross-functional organization-collaborating across product, engineering, clinical, and data teams
• Motivates and guides both direct reports and non-direct collaborators toward shared technical and organizational goals
• Influences architectural and product decisions across functional areas without relying on formal authority
• Demonstrates systems-level critical thinking-capable of modeling complex interdependencies and anticipating downstream effects of architectural choices
• Possesses strong communication and active listening skills; comfortable presenting technical concepts to clinical and executive audiences
• Responds to technical setbacks and evolving requirements with a constructive, solution-focused approach
• Plans and executes complex, multi-workstream initiatives with minimal supervision and appropriate prioritization

Compensation

• The salary range for this position is $101,100 - $150,000. Salary will be determined on the candidate's level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

Benefits
HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.
Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream's Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.
Req #47243