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Home Based Inbound Call Center Jobs in Tulsa, OK

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

... Person | Home Services Industry JT Services is growing fast, and we're looking for a driven ... Own inbound and outbound call performance * Ensure adherence to scripts, call control standards ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

... Person | Home Services Industry JT Services is growing fast, and we're looking for a driven ... Own inbound and outbound call performance * Ensure adherence to scripts, call control standards ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

... Person | Home Services Industry JT Services is growing fast, and we're looking for a driven ... Own inbound and outbound call performance * Ensure adherence to scripts, call control standards ...

Fox Rent A Car

Roadside Assistance Agent

Tulsa, OK · On-site

$13 - $17/hr

Determine a preliminary course of action based on the information presented by the customer ... Experience in an inbound call center and automotive-related business is a solid plus * Excellent ...

Europcar

PT - Roadside Agent - $14.50

Tulsa, OK · On-site

$13.75 - $18/hr

Experience in an inbound call center and automotive-related business is a solid plus * Intermediate ... based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar ...

EchoStar

Call Center Representative

Tulsa, OK

$18.50/hr

... home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH ... Individual total compensation will vary based on factors such as qualifications, skill level, and ...

EchoStar

Call Center Representative

Tulsa, OK

$18.50/hr

... home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH ... Individual total compensation will vary based on factors such as qualifications, skill level, and ...

Robert Half

Small Claims Agent

Claremore, OK · On-site

$15.20 - $17.60/hr

Background in inbound call handling, call center customer service, or similar phone-based support is preferred. * Familiarity with scheduling, calendar coordination, or document management tools such ...

Europcar

P/T ROADSIDE AGENT

Tulsa, OK · On-site

$13.75 - $18.25/hr

Experience in an inbound call center and automotive-related business is a solid plus * Intermediate ... based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar ...

Europcar Mobility Group

P/T ROADSIDE AGENT

Tulsa, OK · On-site

$13.75 - $18.25/hr

Experience in an inbound call center and automotive-related business is a solid plus * Intermediate ... based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar ...

Europcar Mobility Group

P/T ROADSIDE AGENT

Tulsa, OK · On-site

$13 - $17.25/hr

Experience in an inbound call center and automotive-related business is a solid plus * Intermediate ... based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar ...

Liveops

Remote Customer Service Representative

Tulsa, OK · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Tulsa, OK

Home Based Inbound Call Center information

See Tulsa, OK salary details

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How much do home based inbound call center jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for home based inbound call center in Tulsa, OK is $15.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $16.68 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Tulsa, OK? The most popular types of Inbound Call Center jobs in Tulsa, OK are:
Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Tulsa, OK as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $32,928 per year, or $15.8 per hour.

Call Center Manager

JT Services

Claremore, OK • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Call Center Manager - JT Services (Claremore, OK)
Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry
JT Services is growing fast, and we're looking for a driven, organized, and people‑focused Call Center Manager to lead our Customer Service Representative (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves coaching and developing people, and knows how to turn calls into booked opportunities.
If you're ready to lead a high-performing team, elevate customer experience, and help drive revenue across multiple service divisions - this is your opportunity.
Position Overview
The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services' call processes. You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support company-wide revenue goals.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, and develop CSRs to meet KPIs and performance standards
  • Conduct call reviews, coaching sessions, and performance check-ins
  • Maintain staffing levels, scheduling coverage, and call center readiness
  • Build a positive, accountable, customer-focused culture
Operational Excellence
  • Own inbound and outbound call performance
  • Ensure adherence to scripts, call control standards, and customer experience expectations
  • Monitor call queues, call volumes, and response times
  • Maintain a clean, accurate, and green 3‑day call board
Performance & KPI Management
  • Track and report daily, weekly, and monthly KPIs
  • Drive membership sales, outbound follow-ups, and rehash opportunities
  • Identify performance gaps and implement corrective action plans
  • Align call center goals with company revenue targets
Cross-Department Collaboration
  • Work closely with Dispatch to support scheduling and job flow
  • Coordinate with Service Managers to support technician productivity
  • Partner with Marketing to understand lead flow and call demand
  • Communicate trends, issues, and opportunities to leadership
Quality Control & Compliance
  • Ensure accurate customer data entry, job notes, and membership tagging
  • Maintain compliance with call recording standards and privacy requirements
  • Resolve escalated customer concerns before they reach upper management

Success Indicators
  • Strong inbound/outbound conversion
  • Monthly membership sales targets achieved
  • 3‑day call board green 90%+
  • High call quality, accuracy, and professionalism
  • Reduced escalations and improved customer satisfaction
  • Strong collaboration with Dispatch and field leadership

Required Skills & Qualifications
  • 2+ years of call center leadership experience (home services preferred)
  • Strong understanding of booking rates, call flow, and customer experience
  • Excellent communication, coaching, and conflict-resolution skills
  • Ability to analyze performance data and make informed decisions
  • Proficiency with call center software, scheduling systems, and CRM platforms
  • High level of organization, accountability, and follow-through

Compensation
  • Base Salary: $45,000-$65,000/year (depending on experience)
  • Monthly performance bonus based on KPI achievement
  • Benefits package per company policy, including:
    • Medical, Dental, Vision
    • 401(k)
    • Paid Time Off
    • Company-paid wellness perks
    • Birthday PTO
    • Professional development opportunities
    • Team events & company culture focused on growth

Ready to Lead a Winning Team?
If you're passionate about leadership, customer experience, and driving results - JT Services wants to meet you. Apply today and help us elevate the standard of service across Northeastern Oklahoma.

Apply