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Home Based Inbound Call Center Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Agent (Evenings)

Wichita, KS

$11 - $14/hr

Handle inbound and outbound calls professionally and efficiently * Resolve customer issues on the ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Agent (Evenings)

Wichita, KS · On-site

$14.75 - $19.50/hr

Handle inbound and outbound calls professionally and efficiently * Resolve customer issues on the ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Agent (Evenings)

Wichita, KS · On-site

$11.25 - $14.75/hr

Handle inbound and outbound calls professionally and efficiently * Resolve customer issues on the ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Operations Manager

Wichita, KS · On-site

$50K - $60K/yr

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ... Must be authorized to work in the country where the job is based. Subject to the program and ...

Mass Markets

Call Center Team Lead

Wichita, KS · Remote

Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Team Lead

Wichita, KS · On-site

$15/hr

Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ... Must be authorized to work in the country where the job is based. Subject to the program and ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Kansas

Home Based Inbound Call Center information

See Kansas salary details

$11

$15

$20

How much do home based inbound call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for home based inbound call center in Kansas is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $16.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Based Inbound Call Center Agent, and why are they important?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are home based inbound call center jobs?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are some common challenges faced by home-based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Kansas? The most popular types of Inbound Call Center jobs in Kansas are:
Home Based Inbound Call Center jobs near you

Circulation Call Center Representative

CherryRoad Tech Inc

Hutchinson, KS • On-site

$13.50 - $17.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Position Summary

The Newspaper Circulation Call Center Representative is responsible for providing exceptional customer service to subscribers and prospective customers. This role handles inbound and outbound calls related to subscription inquiries, delivery issues, billing questions, account updates, retention efforts, and general support. The ideal candidate is customer-focused, detail-oriented, and able to work in a fast-paced environment while maintaining a positive and professional attitude.

Key Responsibilities:

  • Answer incoming calls from subscribers regarding delivery problems, missing papers, vacation holds, and account status.
  • Provide prompt and effective solutions while ensuring a positive customer experience.
  • Document all customer interactions accurately in the system.
  • Assist customers with starting new subscriptions, renewing existing accounts, or upgrading products.
  • Process cancellations and attempt retention through strong product knowledge and customer engagement.
  • Explain subscription options, promotions, and pricing clearly and accurately.
  • Handle billing inquiries and process payments as needed.
  • Update and maintain customer account information including addresses, delivery instructions, and contact details.
  • Communicate delivery concerns or routing issues to the distribution team for quick resolution.
  • Collaborate with supervisors and teammates to ensure consistent service quality.
  • Meet or exceed call center performance metrics, including call quality, resolution rate, and productivity standards.
  • Follow company policies, privacy guidelines, and professional communication standards in all interactions.
  • Other duties as prescribed.

Required Knowledge, Skills & Abilities:

  • Strong verbal communication and active listening skills.
  • Ability to multitask, manage time effectively, and handle stressful situations professionally.
  • Basic computer literacy and comfort navigating multiple applications.
  • Customer-focused mindset.
  • Patience, empathy, and problem-solving ability.
  • Reliable, punctual, and able to work scheduled shifts, including weekends or early mornings if required.

Education & Experience

  • High school diploma or equivalent.
  • Previous customer service or call center experience preferred.

Working Conditions:

  • Fast-paced call center environment handling a high volume of calls.
  • Call center or office environment; remote or hybrid work may be available depending on company policy or business needs.
  • May require working holidays or peak periods related to newspaper production.

Disclaimer:

This job description is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with this role. Management may modify or assign additional tasks as business needs evolve.

Benefits:

CherryRoad offers a comprehensive benefits package for full-time employees that includes health insurance (medical, dental, and vision, paid time off, paid sick time, paid holidays, and a 401(k) retirement plan with employer contributions. Part-time employees are eligible for paid sick time and the 401(k) plan.

CherryRoad is an Equal Opportunity Employer. We consider all qualified applicants without regard to legally protected characteristics, including race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected category under federal, state, or local law.

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