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Home Based Inbound Call Center Jobs in Lawrence, KS

Maximus

Call Center Manager

Topeka, KS · On-site

Why Maximus? - Competitive Compensation - Regular bonuses based on performance included ... Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet ...

HighGround

Emergency Response Center Coordinator

Lenexa, KS · On-site

$63K - $77K/yr

Position Overview We are seeking a dependable and detail-oriented Emergency Response Center Coordinator to support inbound call operations and ensure customers receive timely, accurate assistance ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Lawrence, KS

Home Based Inbound Call Center information

See Lawrence, KS salary details

$12

$16

$21

How much do home based inbound call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for home based inbound call center in Lawrence, KS is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $17.21 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

Home Based Inbound Call Center jobs near you

Remote Customer Service Representative - Call Center | Kansas

Topeka, KS • Remote

Berlin-Wheeler, Inc.
Personal Services • 51 - 200 employees
Learn more about Berlin-Wheeler, Inc.external

$12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Remote Customer Service Representative - Call Center | Kansas

100% Remote | Full-Time | Kansas Residents Only

Pay: $11hr to start then after 90 days $12hr guaranteed!

Work From Home. Help People. Make a Difference.

Are you looking for a remote customer service or call center job where you can help people every day?

We're hiring Remote Customer Service Representatives to join our Non-Emergency Medical Transportation (NEMT) team. You'll answer inbound calls from members across the United States and help them arrange transportation to medical appointments and healthcare services.

You don't need previous healthcare or transportation experience to be successful. If you're dependable, comfortable talking with people, have strong computer skills, and enjoy helping others, we'll provide the training and support you need to learn the role.

This is a fully remote position. Applicants must reside in Kansas.

What You'll Do

As a Remote Customer Service Representative, you will:

  • Answer inbound customer service calls in a professional, friendly manner
  • Help members schedule transportation to medical appointments
  • Make changes to existing transportation reservations
  • Process ride cancellations and updates
  • Verify member and trip information
  • Enter accurate information into computer systems
  • Communicate with transportation providers and healthcare facilities
  • Listen carefully to customer needs and provide appropriate solutions
  • Document customer interactions accurately
  • Follow established procedures, client requirements, and compliance standards
  • Maintain excellent customer service while working in a fast-paced call center environment

What Makes You Successful

We're looking for people who are:

  • Dependable and reliable
  • Comfortable talking with customers by phone
  • Patient and empathetic
  • Good listeners
  • Detail-oriented
  • Comfortable using computers and learning new software
  • Able to multitask between multiple computer systems
  • Comfortable following established procedures
  • Professional when handling difficult or emotional conversations
  • Able to work independently in a remote environment

Required Qualifications

  • Must currently live in the state of Kansas
  • High school diploma or GED
  • Basic computer skills
  • Reliable internet connection
  • Ability to work from a secure, quiet home workspace
  • Strong verbal communication and active listening skills
  • Reliable attendance and punctuality

Preferred Qualifications

Previous experience in any of the following is a plus, but not required:

  • Customer service
  • Call center or contact center
  • Inbound call center
  • Healthcare
  • Medical office
  • Patient services
  • Member services
  • Transportation
  • Scheduling
  • Dispatch
  • Insurance
  • Retail or hospitality

If you have strong customer service skills but don't have healthcare or call center experience, we still encourage you to apply.

What We Offer

  • 100% Work From Home
  • Paid Training
  • Full-Time Employment
  • Supportive Team Environment
  • Structured Training and Ongoing Coaching
  • Meaningful, Purpose-Driven Work
  • Opportunity to Serve Members Nationwide
  • Paid time off
  • Paid holidays
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) / retirement benefits

Schedule Full-Time

Available schedules may include:

  • Day shifts
  • Evening shifts
  • Weekend availability

Why This Job Matters

Every day, people depend on transportation to get to doctors' appointments, medical treatments, therapy, and other essential healthcare services.

When you answer the phone, schedule a ride, solve a problem, or help someone navigate a change to their transportation, you're helping remove a barrier to healthcare.

You don't just answer calls.

You help keep healthcare moving.

Ready to Join Our Team?

If you're looking for a remote customer service job, work-from-home call center position, or full-time customer support opportunity in Kansas, we'd love to hear from you.

No NEMT experience? That's okay.

No healthcare experience? That's okay.

If you're dependable, compassionate, comfortable on the phone, and ready to learn, apply today.

Remote Customer Service Representative - Kansas Residents Only

We look forward to meeting you!

Apply