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Home Based Inbound Call Center Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Representative

Wichita, KS

$7.25 - $14/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a ... Answer inbound calls and respond to customer inquiries. * Provide accurate information regarding ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$11 - $14/hr

Handle inbound and outbound calls professionally and efficiently. * Resolve customer issues on the ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$12 - $15/hr

Handle inbound and outbound calls professionally and efficiently. * Resolve customer issues on the ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$11 - $14/hr

Handle inbound and outbound calls professionally and efficiently. * Resolve customer issues on the ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$12 - $15/hr

Answer inbound calls and respond to customer inquiries. * Provide accurate information regarding ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Sales Manager

Wichita, KS

Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives ... Must be authorized to work in the country where the job is based. Subject to the program and ...

MCI Careers

Call Center Sales Manager

Wichita, KS

$60K/yr

Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives * Responsible for coaching and developing reports on customer service processes and best practices.

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Home Based Inbound Call Center information

See Kansas salary details

$11

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How much do home based inbound call center jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for home based inbound call center in Kansas is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $16.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Based Inbound Call Center Agent, and why are they important?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are home based inbound call center jobs?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are some common challenges faced by home-based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Kansas? The most popular types of Inbound Call Center jobs in Kansas are:
Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Kansas as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,152 per year, or $15.5 per hour.

Inbound Call Center Agent

Enterprise Call Center

Lawrence, KS

Full-time

PTO

Posted yesterday

New

Job description

Company Description

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications

  • High school diploma or GED

  • Must be at least 18 years of age

  • Authorized to work in the United States

  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

  • Ability to follow detailed processes and meet performance expectations

  • Strong communication and active listening skills

  • Comfortable navigating computer applications and web-based tools

  • Ability to work independently and remain accountable to schedules

Preferred:

  • Prior call center or customer service experience

  • Bilingual (Spanish/English) preferred but not required

  • Familiarity with phone-based or computer-based support environments

Additional Information

  • Flexible scheduling options after certification

  • Paid training following successful client certification

  • W2 employment structure with payroll, protections, and stability

  • Paid time off and optional supplemental insurance (Aflac)

  • Household telehealth access through MDLive

  • Access to performance-based incentives

  • Career advancement pathways into support, QA, and leadership roles

  • All applicant information is kept confidential under EEO guidelines

Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/

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