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Home Based Customer Service Jobs in Riverside, IL

Family Focus

Home Visitor

Chicago, IL · On-site

$48K/yr

Provide home-based services including parent/child interaction activities to families. * Provide support, education, and information on relevant topics to including child development, parenting, and ...

PurposeCare

Home Service Worker/Caregiver

Aurora, IL · On-site

$13 - $16.75/hr

Purpose Care provides home-based care services to more than 3,000 clients a month; care that is carefully coordinated to keep clients healthy and safe at home. With excellent caregivers and ...

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All JobsHome Based Customer Service JobsHome Based Customer Service Jobs in Riverside, IL

Home Based Customer Service information

See Riverside, IL salary details

$9

$18

$27

How much do home based customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for home based customer service in Riverside, IL is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.01 per hour, depending on experience, location, and employer.

What is the difference between Home Based Customer Service vs Remote Customer Support?

AspectHome Based Customer ServiceRemote Customer Support
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, technical knowledge often preferred
Work EnvironmentHome office, flexible hoursHome office, may require specific software or tools
Industry UsageCustomer service across various sectorsTechnical support, product assistance, IT-related services
Search IntentJobs involving customer interaction from homeTechnical or product support roles working remotely

Home Based Customer Service and Remote Customer Support both involve working from home, but the former focuses on general customer interactions across industries, while the latter often emphasizes technical or product-specific support. Understanding these differences helps job seekers find roles aligned with their skills and interests.

What are the key skills and qualifications needed to thrive as a Home Based Customer Service Representative, and why are they important?

To thrive as a Home Based Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is usually required. Strong time management, patience, and the ability to work independently are crucial soft skills in this remote environment. These skills ensure efficient customer support, high satisfaction rates, and reliable performance while working remotely.

What are some common challenges faced by home-based customer service representatives, and how can they be managed?

Home-based customer service representatives often face challenges such as maintaining focus in a home environment, managing time effectively, and staying connected with team members remotely. To address these, it's important to create a dedicated, distraction-free workspace, establish a daily routine, and use digital tools for regular communication with colleagues and supervisors. Many companies also provide training and virtual support to help remote employees stay engaged and productive.

What are home based customer service jobs?

Home based customer service jobs are positions where individuals assist customers with inquiries, issues, or orders from the comfort of their own homes. These roles typically involve answering phone calls, responding to emails or chats, and providing support for products or services. Employees use computers, phones, and specialized software to communicate with customers and record information. Home based customer service jobs offer flexible work environments and are popular among those seeking remote work opportunities.
What are the most commonly searched types of Customer Service jobs in Riverside, IL? The most popular types of Customer Service jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Home Based Customer Service jobs? Cities near Riverside, IL with the most Home Based Customer Service job openings:
Home Based Customer Service jobs near you
Home Visitor

Home Visitor

Family Focus

Chicago, IL • On-site

$48K/yr

Full-time

Posted 7 days ago

Job description

Job Title: Parent Educator/ Home Visitor
Location: Englewood
Supervisor: Program Supervisor
Family Focus is your partner in building strong families across the Chicago Metropolitan area! We're here to support families and their children including emergency assistance, child welfare services, family support services, educational programs, and more. Our goal? To help our communities thrive and reach their full potential! With 11 centers already up and running, we're eager to expand our reach and make an even bigger impact. That's why we're on the lookout for passionate individuals who share our vision to join our team as we grow and serve more families. Are you ready to make a difference? We want you to be a part of our journey!
The Parent Educator/ Home Visitor provides home visiting services and parent education to children and families in the CPS Prevention Initiative program. Works from a team approach utilizing principles of Family Support Practice to enhance the overall development of children and families in the program.
Duties include, but are not limited to:
  • Provide home-based services including parent/child interaction activities to families.
  • Provide support, education, and information on relevant topics to including child development, parenting, and family education through home and center-based services.
  • Follows PAT curriculum guidelines along with additional requirements from the funding partner.
  • Conducts family assessments to determine needs for case management and other referrals as well as the development of an IFSP.
  • Conducts developmental screening, home-based and center based services, referrals and advocacy. Supports the family in reaching their identified goals and supports parents identify tools and skills to document their child's health development.
  • Prepare and submit appropriate documentation and reports, maintain client records in accordance to professional standards and funder requirements.
  • Present case material and request information from other center staff during weekly meetings.
  • Represent organization at meetings and attend conferences as requested
  • Assist in recruiting eligible families for home visiting program and maintain caseload.
  • Attend the PAT Training for certification and training on Principles of Family Support.
  • Collaborate with other agencies and services.
  • Assist childcare staff with planning center activities and services, which reflects families' needs and interests.

The ideal candidate will have the following education and experience:
  • Minimum of a Bachelor of Arts degree (B.A.) in Human Services, Early Childhood Education, or a related field.
  • Experience in child development, early childhood education, social work, or related field.
  • Experience conducting developmental screening, home-based and center based services, referrals and advocacy. And supporting the family in reaching their identified goals and supports parents identify tools and skills to foment their child's health development.
  • Experience in PAT curriculum guidelines along with additional requirements from the funding partner (preferred)
  • Experience maintaining required screenings, update immunizations, educational status, WIC appointments, and family planning for participants and their children.
  • Demonstrated ability to communicate clearly both verbally and in writing.
  • Knowledge and understanding of community.
  • Must have access to reliable and efficient transportation that will allow for the completion of caseload responsibility (Drivers' License and Car Insurance).

Salary: $48,200/year
This is a full-time exempt position.
Discover all the benefits we offer to support your well-being and professional growth here: https://www.family-focus.org/about/benefits/
Family Focus is an Equal Opportunity Employer
Keywords: Early Childhood Education, Home-based services, Family Support Worker, Home Visitor.

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