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Home Based Customer Service Jobs in Riverside, IL

Family Focus

Home Visitor

Chicago, IL

$48K/yr

Provide home-based services including parent/child interaction activities to families. * Provide support, education, and information on relevant topics to including child development, parenting, and ...

Family Focus

Home Visitor

Chicago, IL · On-site

$48K/yr

Provide home-based services including parent/child interaction activities to families. * Provide support, education, and information on relevant topics to including child development, parenting, and ...

Family Focus

Home Visitor

Chicago, IL · On-site

$48K/yr

Provide home-based services including parent/child interaction activities to families. * Provide support, education, and information on relevant topics to including child development, parenting, and ...

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How much do home based customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for home based customer service in Riverside, IL is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.01 per hour, depending on experience, location, and employer.

What is the difference between Home Based Customer Service vs Remote Customer Support?

AspectHome Based Customer ServiceRemote Customer Support
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, technical knowledge often preferred
Work EnvironmentHome office, flexible hoursHome office, may require specific software or tools
Industry UsageCustomer service across various sectorsTechnical support, product assistance, IT-related services
Search IntentJobs involving customer interaction from homeTechnical or product support roles working remotely

Home Based Customer Service and Remote Customer Support both involve working from home, but the former focuses on general customer interactions across industries, while the latter often emphasizes technical or product-specific support. Understanding these differences helps job seekers find roles aligned with their skills and interests.

What are the key skills and qualifications needed to thrive as a Home Based Customer Service Representative, and why are they important?

To thrive as a Home Based Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is usually required. Strong time management, patience, and the ability to work independently are crucial soft skills in this remote environment. These skills ensure efficient customer support, high satisfaction rates, and reliable performance while working remotely.

What are some common challenges faced by home-based customer service representatives, and how can they be managed?

Home-based customer service representatives often face challenges such as maintaining focus in a home environment, managing time effectively, and staying connected with team members remotely. To address these, it's important to create a dedicated, distraction-free workspace, establish a daily routine, and use digital tools for regular communication with colleagues and supervisors. Many companies also provide training and virtual support to help remote employees stay engaged and productive.

What are home based customer service jobs?

Home based customer service jobs are positions where individuals assist customers with inquiries, issues, or orders from the comfort of their own homes. These roles typically involve answering phone calls, responding to emails or chats, and providing support for products or services. Employees use computers, phones, and specialized software to communicate with customers and record information. Home based customer service jobs offer flexible work environments and are popular among those seeking remote work opportunities.
What are the most commonly searched types of Customer Service jobs in Riverside, IL? The most popular types of Customer Service jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Home Based Customer Service jobs? Cities near Riverside, IL with the most Home Based Customer Service job openings:
Home Based Customer Service jobs near you
Customer Service Specialist

Customer Service Specialist

Goodheart-Willcox Publisher

Tinley Park, IL • On-site

$25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Customer Service Specialist
On-Site
Do you pride yourself on offering a high level of customer service? Are you seeking a company that offers a positive work environment with a focus on teamwork? If so, apply for our Customer Service Specialist role. This individual will demonstrate a strong knowledge of our products, handle incoming orders, and problem solve first-line technical issues. The ideal candidate will be a detail-oriented, multi-tasker who thrives in a customer-centric environment. This position is full-time on-site in our Tinley Park, Illinois office.
Our compensation is market based and takes into account a variety of factors including the candidate's skill set, experience level, internal equity, and location. For this position, we anticipate the starting hourly rate falling between $22 per hour and $25 per hour. In addition, the company makes a 10% contribution to the Employee Stock Ownership Plan and a 4% matching contribution to the 401(k).
What you'll do:
  • Answer customer requests for product information, to place orders, and provide level 1 technical support.
  • Answer incoming customer phone calls, emails, and tickets, Assist customers with appropriate responses.
  • Consult, cross sell and up sell customers on additional G-W products.
  • Enter incoming orders received by mail, internet, and phone into computer system.
  • Make outbound calls to customers regarding orders, product questions, technical support and follow-up opportunities.
  • Provide price quotations and correspondence regarding potential orders.
  • Qualify requests for product samples and enter them into computer system.
  • Accurately enter and complete return orders from customers.
What you'll bring:
  • College coursework required; associate or bachelor's degree is a plus.
  • Minimum of two years of phone-based customer service experience required.
  • Five years of customer service experience required.
  • Ability to speak, read and write English fluently to serve customers by phone and email.
  • Ability to perform basic math functions to calculate product quotations.
  • Effective written and oral skills to facilitate clear communication.
  • Proficiency in Microsoft Word, Outlook and Excel and experience in a Windows-based operating system.
  • Accurate and efficient computer keyboarding skills for quick and precise order entry.
What we offer:
Goodheart-Willcox Publisher is an employee-owned company driven by our mission, "We Build Careers." G-W has spent over a century building a culture that we are proud of and is centered around our Core Values of Do the Right Thing, Can-do Attitude, Roll Up Your Sleeves, Always Improving, and Collaborative Spirit. When you join our team, you will experience an environment of collaboration, empowerment, and respect.
G-W prioritizes the health and well-being of our employees by offering carefully selected benefits and retirement options. Check out some of our generous benefits highlighted below:
  • Employee Stock Ownership Plan - a retirement plan that is 100% company funded
  • 401(k) with a company match
  • 3 Medical plan options
  • 2 Dental plan options
  • Vision plan
  • Generous Paid Time Off
  • Wellbeing and Wellness Reimbursement Programs
  • Cariloop - a Caregiver Concierge
  • Pet Insurance
  • Employee Assistance Program
  • Social Activities and Events

Goodheart-Willcox Publisher provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, ancestry and marital status, and other protected classes, in accordance with applicable federal and state laws.
In addition, Goodheart-Willcox Publisher complies with applicable state and local laws governing nondiscrimination of employment. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.
Applicants must be legally authorized to work in the US. We do not sponsor applicants for work visas.

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