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Home Based Customer Service Jobs in Riverside, IL

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How much do home based customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for home based customer service in Riverside, IL is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.01 per hour, depending on experience, location, and employer.

What is a home based customer service job?

Home based customer service jobs are positions where individuals assist customers with inquiries, issues, or orders from the comfort of their own homes. These roles typically involve answering phone calls, responding to emails or chats, and providing support for products or services. Employees use computers, phones, and specialized software to communicate with customers and record information. Home based customer service jobs offer flexible work environments and are popular among those seeking remote work opportunities.

What skills and qualifications are needed for a home based customer service representative?

To thrive as a Home Based Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is usually required. Strong time management, patience, and the ability to work independently are crucial soft skills in this remote environment. These skills ensure efficient customer support, high satisfaction rates, and reliable performance while working remotely.

What are common challenges faced by home based customer service representatives, and how can they be managed?

Home-based customer service representatives often face challenges such as maintaining focus in a home environment, managing time effectively, and staying connected with team members remotely. To address these, it's important to create a dedicated, distraction-free workspace, establish a daily routine, and use digital tools for regular communication with colleagues and supervisors. Many companies also provide training and virtual support to help remote employees stay engaged and productive.

What is the difference between Home Based Customer Service vs Remote Customer Support?

AspectHome Based Customer ServiceRemote Customer Support
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, technical knowledge often preferred
Work EnvironmentHome office, flexible hoursHome office, may require specific software or tools
Industry UsageCustomer service across various sectorsTechnical support, product assistance, IT-related services
Search IntentJobs involving customer interaction from homeTechnical or product support roles working remotely

Home Based Customer Service and Remote Customer Support both involve working from home, but the former focuses on general customer interactions across industries, while the latter often emphasizes technical or product-specific support. Understanding these differences helps job seekers find roles aligned with their skills and interests.

What are the most commonly searched types of Customer Service jobs in Riverside, IL?

The most popular types of Customer Service jobs in Riverside, IL are:

What cities near Riverside, IL are hiring for Home Based Customer Service jobs?

Cities near Riverside, IL with the most Home Based Customer Service job openings:

Home Based Customer Service jobs near you

Customer Service Representative- Lakeview

Pawville

Chicago, IL • On-site

$17.05 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Pawville rating

6.8

Company rating: 6.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description
More Than Just a Job-It's a Lifestyle. Do you believe every dog deserves a vacation? We do too! At PUPS, we provide a premium, comprehensive experience that covers everything from "messy Monday" grooming to puppy sleepovers. We're looking for high-energy, pet-loving professionals who want to work in an environment that celebrates happy pups and grateful parents. When you join PUPS, you're joining a team that values expert care and constant, clear communication. Come help us create a world where every tail is wagging!
Job Summary:
The Customers Services Representative (CSR) will assist customers with purchasing services and merchandise. This role is pivotal to the education of customers on the services and packages offered by PUPS Pet Club. With a thorough understanding of PUPS offerings, and with a focus on excellent customer service, CSRs will assist customers in person, on the phones, and through email communication.
Essential functions and responsibilities:
  • Greeting and interacting with customers and PUPS Members in person, through digital communication, and over the phone.
  • Consulting with customers and Members to understand their needs and preferences; advising and offering PUPS services and merchandise to meet and exceed their needs.
  • Proactively and professionally resolving customer and Member concerns; ensuring client satisfaction while maintaining business integrity.
  • Maintaining schedule and reservation system; managing and booking reservations for grooming, training, daycare appointments.
  • Collecting and processing payments using the store point of sale system.
  • Assisting Pet Care Team; performing Daycare Attendant duties as assigned or as necessary.
  • Adhering to all pet and human safety protocols at all times.
  • Communicating effectively with PUPS Members and Club Team Members.
  • Professionally and positively representing PUPS by conducting yourself in a manner that is in the best interest of PUPS Pet Club, PUPS Members, and Club Team Members.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:
  • Excellent verbal and written communication skills; utilizing active listening and effective communication techniques.
  • Excellent interpersonal and customer service skills.
  • Ability to demonstrate knowledge-based customer service skills; utilizing various sales techniques.
  • Proficiency with using office and sales equipment (phones, computers, printers, point of sale, reservation software).
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well independently and at times stressful environment.

Education and Experience:
  • High school diploma or GED.
  • 1 to 3 years of sales, retail, or customer service experience preferred.
  • Basic computer skills including a point-of-sale (POS) system preferred.
Physical Requirements: PUPS Team Members routinely perform the following physical demands. All PUPS Team Members are expected to perform these physical requirements with or without reasonable accommodation.
  • Stand and/or walk for up to 6 hours without a break.
  • Kneel, bend, squat, and twist their body.
  • Repetitively complete hand and arm movements; reach, grab, pull, and push objects.
  • Perform duties in an environment with loud sounds from animals and smells from pet waste and cleaning chemicals.
  • Lift up to 50lbs with or without assistance.
Pay & Benefits:
  • Pay range is $17.05-$21.00/hr based on experience
  • PTO & Sick Time (team members can accrue up to 40 hours of Sick Time per year)
  • Paid Holidays
  • Comprehensive Medical, Dental & Vision
  • Pet Insurance
  • Supplemental Insurance
  • Generous 401k Match
  • Pet Perks

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