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Job title: Room Checker

Reports to: Director of Housekeeping

Pay rate: $ 17.13 to 18.50 +Incentives

Position type: Variable hours – health benefits after 1 year and 1456 hours worked.

Campbell’s Resort offers its employees a comprehensive benefits package including Aetna Medical, Delta Dental, VSP Vision, USAble Life & Disability, a match 401(K) program as well as vacation time and the accrual of sick leave hours.

Job Description Summary:

Room Checker oversees their assigned buildings/personnel. Room Checker is to move cleaners around to assure all reserved rooms get cleaned first and all rooms get cleaned before the end of the day. Room Checker must have knowledge of our systems, including maestro, purple cloud, google sheets, docs, and others. Room Cleaners help plan and organize weekly meetings. Room Checkers must be able to clearly communicate with Front Desk, Maintenance, Room Cleaners, Cart Drivers, and Laundry Personnel.

Summary of Housekeeping:

Provide the best in-room experience through our high-level cleaning team service to make all guests feel like part of our Campbell’s Family.

The Housekeeping Department offers exceptional cleaning services in the rooms, conference rooms, restaurant, and public areas. Making sure that those areas are clean and comfortable to receive guests.

Minimum Requirements:

• Successful housekeeping experience is preferred but not required.
• Ability to take direction and contribute to a team atmosphere.
• Good listening and English verbal communication skills.
• Able to safely lift 50 pounds, carry loads upstairs, and lift items overhead.
• Ability to provide quick service and maintain composure under stress.
• Always have respect to the staff. Self-motivated: can find work to do without constant supervision.
• Genuine interest and desire to provide excellent guest service.
• Good grooming and personal hygiene.
• Excellent written and verbal English communication skills, both over the phone and in person.
• Flexible and willing to adapt schedules to meet business demands.
• Flexible and willing to learn and get a new job.
• Possesses effective time-management skills.
• Tendency towards thoroughness with an attention to detail.
• Ability to read and fill out daily paperwork in English.
• Must be able to pass a company mandated background check.
• Must be able to complete room reports and worksheets for room cleaners of both Campbell’s and Midtowner.
• Must be familiar to work with google drive, word, and excel.
• Must be flexible to be able to fill in different positions of work.
• Availability to communicate with other departments.
• Availability to communicate and lead a team of workers.

Physical Requirements:

• Stand, sit or walk for extended periods (up to 8-10 hours).
• Continual bending.
• Occasional reaching and stooping.
• Occasional lifting, pushing, and pulling up to 40 pounds, and carrying loads upstairs.

Lead Room Checker Functions/Duties:

• Be able to lead the teams, housekeeping, laundry, and cart driver.
• Communicate with other departments.
• Communicate with Front Desk in regards to Room updates.
• Communicate Cleaner at Midtowner.
• Communicate Damages in the rooms.
• Checker for the day.
• Check Maestro and Purple Cloud for any changes, make sure you are checking messages.
• Make sure personnel are using work equipment correctly: phones, tablets, cleaning supplies, etc.
• Listen to voicemail messages (Lost & Found and call ins).
• Have flexibility in regard to schedule.
• Check Restaurant- make sure everything got cleaned and bathrooms have supplies.
• Check Night Cleaners area- see if any supplies are needed.
• Check Banquets- see if anything is needed.
• Check Public Areas including Conference Rooms.
• Assign: phones, radios, tablets, and rooms.
• Make: Daily Report.
• Housekeeping Summary, Checklist, Maintenance Log, Housekeeping Bible.
• Train in all different positions: Laundry, Shampoo Carpets, Odd Jobs, Room Cleaner, Deep Clean, Late Person, Bed Maker/House person.
• Clean rooms when needed.
• Help train when necessary.

Position Type and Expected Hours of Work:

This is a variable-hour position, expected work hours are based on seasonal volume, business demand, and hours of operation. Weekends and holidays are also necessary. Must be flexible and willing to adapt schedules to meet business demands.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

The Vision for our Futures:

To be the #1 hospitality destination in the Northwest.

Our Mission:

To enhance the lives of our guests, team, and community through superior service and hospitality. Our mission is the common thread that binds us together in everything that we do while at work. Whether you are part-time, seasonal, or a year-round employee, you are an ambassador for Campbell’s and our most valuable asset.

Housekeeping Department Mission:

Improve the lives of our guests, team and community through superior service and hospitality. Our mission is the common thread that unites us in everything we do while we work. Whether you work part-Time, Season, or year-round you are a Campbell's ambassador and our most asset.

Housekeeping Department Vision:

The guest rooms, conference rooms, restaurant and public areas must be always kept clean and comfortable. We strive to offer exceptional cleaning services.

Housekeeping Department Core Values:

Respect: Recognize the importance of our team by following the Golden Rule, treat others as you would like to be treated.

Excellence: We will work to high standards and continue to strive to perform at a high level of quality.

Honesty: It is having the courage to always tell the truth of the facts, to be reasonable and fair with your actions.

Support: Let us help others to perform at their best, provide retraining when necessary to succeed.

Integrity: Having integrity means doing the right thing reliably.

Reliability: The quality of being reliable to be always more successful.

Competitive: Have a strong desire to excel or be successful.