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Home Based Automotive Service Advisor Jobs in Rochester, MI

Lithia Motors, Inc.

Service Advisor

Troy, MI · On-site

Solid automotive service knowledge (technician background is a plus) * Acceptable driving record ... Write accurate, profitable, and complete repair orders based on both customer needs and technician ...

Lithia Motors, Inc.

Service Advisor

Troy, MI

Solid automotive service knowledge (technician background is a plus) * Acceptable driving record ... Write accurate, profitable, and complete repair orders based on both customer needs and technician ...

Penske Automotive Group

Service Advisor

MI · On-site

BMW of Bloomfield Hills, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske ...

Feldman Automotive

Service Advisor

Novi, MI · On-site

Experienced Service Advisor Feldman Chevrolet of Novi At Feldman Automotive & Mark Wahlberg Automotive, we are seeking a proactive, customer-oriented Service Advisor to join our team. Our rapid ...

Lithia Motors, Inc.

Service Advisor

Troy, MI · On-site

Solid automotive service knowledge (technician background is a plus) * Acceptable driving record ... Write accurate, profitable, and complete repair orders based on both customer needs and technician ...

Feldman Automotive Group

Service Advisor

Novi, MI · On-site

Experienced Service Advisor Feldman Chevrolet of Novi At Feldman Automotive & Mark Wahlberg Automotive, we are seeking a proactive, customer-oriented Service Advisor to join our team. Our rapid ...

Tamaroff Motors Inc

Service Advisor

Roseville, MI · On-site

The Role We're on the lookout for a motivated Service Advisor to join our team and provide ... Basic understanding of automotive services, repairs, and maintenance is a plus. Compensation ...

Tamaroff Motors Inc

Service Advisor

Southfield, MI · On-site

The Role We're on the lookout for a motivated Service Advisor to join our team and provide ... Basic understanding of automotive services, repairs, and maintenance is a plus. Compensation ...

Feldman Automotive

Service Advisor

Waterford, MI · On-site

At Feldman Automotive & Mark Wahlberg Automotive, we are seeking a proactive, customer-oriented Service Advisor to join our team. Our rapid growth and fast-paced environment make this an exciting ...

Feldman Automotive

Service Advisor

Clarkston, MI · On-site

At Feldman Automotive & Mark Wahlberg Automotive, we are seeking a proactive, customer-oriented Service Advisor to join our team. Our rapid growth and fast-paced environment make this an exciting ...

Feldman Automotive

Service Advisor

Novi, MI · On-site

At Feldman Automotive & Mark Wahlberg Automotive, we are seeking a proactive, customer-oriented Service Advisor to join our team. Our rapid growth and fast-paced environment make this an exciting ...

Brightwing

Service Advisor

Auburn Hills, MI · On-site

$23 - $25/hr

Service Advisor Location: Auburn Hills, MI Position Overview: We are seeking a customer-focused ... automotive technologies and service best practices Dispatch vehicles to technicians based on ...

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All JobsHome Based Automotive Service Advisor JobsHome Based Automotive Service Advisor Jobs in Rochester, MI

Home Based Automotive Service Advisor information

See Rochester, MI salary details

$11

$23

$41

How much do home based automotive service advisor jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for home based automotive service advisor in Rochester, MI is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $27.45 per hour, depending on experience, location, and employer.

What is a home based automotive service advisor?

Home Based Automotive Service Advisors are professionals who work remotely, assisting customers with their automotive service needs. They typically communicate with clients via phone, email, or online chat to provide information about maintenance, repairs, and scheduling appointments. These advisors help diagnose issues, estimate costs, and ensure customer satisfaction, all from a home office rather than a dealership or service center. This role often requires strong automotive knowledge, customer service skills, and the ability to work independently. Many companies use digital platforms to enable Home Based Automotive Service Advisors to access vehicle information and manage service requests efficiently.

What are the key skills and qualifications needed to thrive as a home based automotive service advisor?

To thrive as a Home Based Automotive Service Advisor, you need strong automotive knowledge, customer service expertise, and usually experience or certification in automotive service or repair. Familiarity with dealership management systems (DMS), customer relationship management (CRM) software, and remote communication tools is typical. Excellent communication, problem-solving, and organizational skills help you build trust with customers and manage service requests efficiently. These abilities ensure accurate diagnostics, customer satisfaction, and effective coordination between clients and service teams, even in a remote setting.

How does a home based automotive service advisor effectively communicate with both customers and technicians while working remotely?

As a Home Based Automotive Service Advisor, effective communication is key to bridging the gap between customers and technicians. Most advisors utilize phone calls, emails, and specialized service management software to coordinate repairs, schedule appointments, and provide updates. Building trust remotely involves frequent status updates and clear explanations of service recommendations. You'll also collaborate closely with on-site teams through video calls or chat platforms to ensure customer requests are accurately conveyed and resolved in a timely manner.

What is the difference between Home Based Automotive Service Advisor vs Automotive Service Advisor?

AspectHome Based Automotive Service AdvisorAutomotive Service Advisor
Work EnvironmentPrimarily remote, working from homeOn-site at automotive service centers or dealerships
CredentialsCustomer service skills, automotive knowledge often preferredCustomer service skills, automotive certifications (e.g., ASE) often required
Industry UsageGrowing trend with remote work options in automotive serviceTraditional role in automotive repair shops and dealerships

The main difference between a Home Based Automotive Service Advisor and an Automotive Service Advisor lies in their work environment. The home-based role allows remote work, while the traditional role requires on-site presence. Credentials and industry usage are similar, with both roles emphasizing customer service and automotive knowledge. The remote position offers flexibility, whereas the on-site role provides direct interaction with vehicles and customers.

Do home based automotive service advisors get paid more than mechanics?

Home-based automotive service advisors typically earn higher overall compensation than mechanics because they focus on customer communication, sales, and service recommendations rather than hands-on repairs. Advisors often have a base salary plus commissions or bonuses, while mechanics usually earn hourly wages or flat rates for repairs. Compensation varies based on experience, certifications, and the employer's pay structure.

How do home based automotive service advisors get paid?

Home-based automotive service advisors typically earn a combination of base salary and commissions or bonuses based on sales, service upsells, or customer satisfaction metrics. Compensation structures can vary by employer and may include performance incentives and benefits, with some roles offering flexible schedules and remote communication tools.

Service Advisor

Troy, MI • On-site

Lithia Motors, Inc.
See more jobs at Lithia Motors, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Lithia Motors rating

7.5

Company rating: 7.5 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

Job description

Dealership:
L0430 Suburban Subaru
Suburban Subaru
NOW HIRING Service Advisors!
If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals.
We're looking for performance-minded individuals that will help us continue to drive success - apply today to join the nation's largest automotive retailer!
Who We're Looking For:
  • Minimum 2 years of Service Advisor experience in a private, franchise, or dealership setting
  • A team player who prioritizes customer experience and satisfaction
  • Process driven, detail-oriented with strong accountability and a sense of urgency
  • Solid automotive service knowledge (technician background is a plus)
  • Acceptable driving record and a valid driver's license in your state of residence

What You'll Do:
  • Serve as the communicator and liaison between the customer and technician
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
  • Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations
  • Present inspection results with confidence to close work, build value, and maximize customer pay
  • Drive strong customer pay labor per RO and gross performance
  • Control timelines, approvals, and expectations
  • Maintain exceptional CSI, retention, and revenue metrics

What We Can Offer You:
  • Competitive, performance-based pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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