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Home Based Automotive Service Advisor Jobs in Rochester, MI

Fox Automotive

Automotive Service Advisor

Rochester, MI · On-site

$75K - $100K/yr

As an Automotive Service Advisor, you will be at the forefront of our customer interactions, ensuring that every client receives personalized service and support. We are searching for someone who ...

Szott M

Automotive Service Advisor

White Lake, MI · On-site

$65K - $130K/yr

Automotive Service Advisor / Service Writer - Jeep Dealership Szott M-59 Jeep - White Lake, MI ... We prohibit discrimination and harassment based on any characteristic protected by applicable ...

Car Guys Inc.

Service Advisor/Writer Jobs

Rochester, MI

$65K - $95K/yr

... Automotive Service Writers These dealerships may offer: * Training provided * Top Performance Based ... Automotive service advisor, Automotive Service writer, Automotive dealership service writer ...

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Home Based Automotive Service Advisor information

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$23

$41

How much do home based automotive service advisor jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for home based automotive service advisor in Rochester, MI is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $27.45 per hour, depending on experience, location, and employer.

What is a home based automotive service advisor?

Home Based Automotive Service Advisors are professionals who work remotely, assisting customers with their automotive service needs. They typically communicate with clients via phone, email, or online chat to provide information about maintenance, repairs, and scheduling appointments. These advisors help diagnose issues, estimate costs, and ensure customer satisfaction, all from a home office rather than a dealership or service center. This role often requires strong automotive knowledge, customer service skills, and the ability to work independently. Many companies use digital platforms to enable Home Based Automotive Service Advisors to access vehicle information and manage service requests efficiently.

What are the key skills and qualifications needed to thrive as a home based automotive service advisor?

To thrive as a Home Based Automotive Service Advisor, you need strong automotive knowledge, customer service expertise, and usually experience or certification in automotive service or repair. Familiarity with dealership management systems (DMS), customer relationship management (CRM) software, and remote communication tools is typical. Excellent communication, problem-solving, and organizational skills help you build trust with customers and manage service requests efficiently. These abilities ensure accurate diagnostics, customer satisfaction, and effective coordination between clients and service teams, even in a remote setting.

How does a home based automotive service advisor effectively communicate with both customers and technicians while working remotely?

As a Home Based Automotive Service Advisor, effective communication is key to bridging the gap between customers and technicians. Most advisors utilize phone calls, emails, and specialized service management software to coordinate repairs, schedule appointments, and provide updates. Building trust remotely involves frequent status updates and clear explanations of service recommendations. You'll also collaborate closely with on-site teams through video calls or chat platforms to ensure customer requests are accurately conveyed and resolved in a timely manner.

What is the difference between Home Based Automotive Service Advisor vs Automotive Service Advisor?

AspectHome Based Automotive Service AdvisorAutomotive Service Advisor
Work EnvironmentPrimarily remote, working from homeOn-site at automotive service centers or dealerships
CredentialsCustomer service skills, automotive knowledge often preferredCustomer service skills, automotive certifications (e.g., ASE) often required
Industry UsageGrowing trend with remote work options in automotive serviceTraditional role in automotive repair shops and dealerships

The main difference between a Home Based Automotive Service Advisor and an Automotive Service Advisor lies in their work environment. The home-based role allows remote work, while the traditional role requires on-site presence. Credentials and industry usage are similar, with both roles emphasizing customer service and automotive knowledge. The remote position offers flexibility, whereas the on-site role provides direct interaction with vehicles and customers.

Do home based automotive service advisors get paid more than mechanics?

Home-based automotive service advisors typically earn higher overall compensation than mechanics because they focus on customer communication, sales, and service recommendations rather than hands-on repairs. Advisors often have a base salary plus commissions or bonuses, while mechanics usually earn hourly wages or flat rates for repairs. Compensation varies based on experience, certifications, and the employer's pay structure.

How do home based automotive service advisors get paid?

Home-based automotive service advisors typically earn a combination of base salary and commissions or bonuses based on sales, service upsells, or customer satisfaction metrics. Compensation structures can vary by employer and may include performance incentives and benefits, with some roles offering flexible schedules and remote communication tools.
Home Based Automotive Service Advisor jobs near you

Automotive Service Advisor

Rochester, MI • On-site

Fox Automotive
See more jobs at Fox Automotiveexternal

$75K - $100K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

Job description

Fox Chevrolet, located in beautiful Rochester Hills, Michigan, is seeking a dedicated Automotive Service Advisor to join our dynamic team. Our company is renowned for its commitment to delivering exceptional customer service within the automotive industry. As an Automotive Service Advisor, you will be at the forefront of our customer interactions, ensuring that every client receives personalized service and support. We are searching for someone who thrives in a fast-paced environment and possesses a keen passion for vehicles. Your role will involve understanding customer needs, providing expert advice, and coordinating with our skilled technicians to deliver top-notch automotive care. We invite you to become part of our team and be a vital contributor to our continued success and customer satisfaction.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance


Responsibilities

Customer Interaction: Welcome customers warmly and provide exceptional service, fostering a positive and inviting atmosphere.

Service Consultation: Engage with customers to understand their automotive service needs and provide expert advice on maintenance and repair options.

Scheduling Appointments: Efficiently manage service appointments to ensure smooth operations and minimize customer wait times.

Service Orders: Accurately prepare estimates and service orders, clearly communicating costs and timelines to customers.

Liaison Role: Act as a liaison between customers and the service team, ensuring clear communication and timely updates on service status.

Follow-up: Conduct follow-up calls to ensure customer satisfaction and address any further service needs or questions.


Requirements

Experience: A minimum of 2 years of experience in customer service or a related field, preferably within the automotive industry.

Communication: Strong interpersonal and communication skills to effectively interact with customers and team members.

Technical Knowledge: Understanding of automotive technology and the ability to discuss vehicle issues and repairs with customers.

Problem-Solving: Ability to identify customer needs and provide appropriate solutions and options.

Organization: Strong organizational abilities to handle multiple tasks and ensure efficient workflow.

Team Player: Ability to work collaboratively in a fast-paced environment.