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Home Based Automotive Service Advisor Jobs in Rochester, MI

Szott M

Automotive Service Advisor

White Lake, MI · On-site

$65K - $130K/yr

Automotive Service Advisor / Service Writer - Jeep Dealership Szott M-59 Jeep - White Lake, MI ... We prohibit discrimination and harassment based on any characteristic protected by applicable ...

Infiniti Novi

Automotive Service Advisor

Novi, MI · On-site

AUTOMOTIVE SERVICE ADVISOR Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an ...

Infiniti Novi

Automotive Service Advisor

Novi, MI · On-site

AUTOMOTIVE SERVICE ADVISOR Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an ...

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All JobsHome Based Automotive Service Advisor JobsHome Based Automotive Service Advisor Jobs in Rochester, MI

Home Based Automotive Service Advisor information

See Rochester, MI salary details

$11

$23

$41

How much do home based automotive service advisor jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for home based automotive service advisor in Rochester, MI is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $27.45 per hour, depending on experience, location, and employer.

What is a home based automotive service advisor?

Home Based Automotive Service Advisors are professionals who work remotely, assisting customers with their automotive service needs. They typically communicate with clients via phone, email, or online chat to provide information about maintenance, repairs, and scheduling appointments. These advisors help diagnose issues, estimate costs, and ensure customer satisfaction, all from a home office rather than a dealership or service center. This role often requires strong automotive knowledge, customer service skills, and the ability to work independently. Many companies use digital platforms to enable Home Based Automotive Service Advisors to access vehicle information and manage service requests efficiently.

What are the key skills and qualifications needed to thrive as a home based automotive service advisor?

To thrive as a Home Based Automotive Service Advisor, you need strong automotive knowledge, customer service expertise, and usually experience or certification in automotive service or repair. Familiarity with dealership management systems (DMS), customer relationship management (CRM) software, and remote communication tools is typical. Excellent communication, problem-solving, and organizational skills help you build trust with customers and manage service requests efficiently. These abilities ensure accurate diagnostics, customer satisfaction, and effective coordination between clients and service teams, even in a remote setting.

How does a home based automotive service advisor effectively communicate with both customers and technicians while working remotely?

As a Home Based Automotive Service Advisor, effective communication is key to bridging the gap between customers and technicians. Most advisors utilize phone calls, emails, and specialized service management software to coordinate repairs, schedule appointments, and provide updates. Building trust remotely involves frequent status updates and clear explanations of service recommendations. You'll also collaborate closely with on-site teams through video calls or chat platforms to ensure customer requests are accurately conveyed and resolved in a timely manner.

What is the difference between Home Based Automotive Service Advisor vs Automotive Service Advisor?

AspectHome Based Automotive Service AdvisorAutomotive Service Advisor
Work EnvironmentPrimarily remote, working from homeOn-site at automotive service centers or dealerships
CredentialsCustomer service skills, automotive knowledge often preferredCustomer service skills, automotive certifications (e.g., ASE) often required
Industry UsageGrowing trend with remote work options in automotive serviceTraditional role in automotive repair shops and dealerships

The main difference between a Home Based Automotive Service Advisor and an Automotive Service Advisor lies in their work environment. The home-based role allows remote work, while the traditional role requires on-site presence. Credentials and industry usage are similar, with both roles emphasizing customer service and automotive knowledge. The remote position offers flexibility, whereas the on-site role provides direct interaction with vehicles and customers.

Do home based automotive service advisors get paid more than mechanics?

Home-based automotive service advisors typically earn higher overall compensation than mechanics because they focus on customer communication, sales, and service recommendations rather than hands-on repairs. Advisors often have a base salary plus commissions or bonuses, while mechanics usually earn hourly wages or flat rates for repairs. Compensation varies based on experience, certifications, and the employer's pay structure.

How do home based automotive service advisors get paid?

Home-based automotive service advisors typically earn a combination of base salary and commissions or bonuses based on sales, service upsells, or customer satisfaction metrics. Compensation structures can vary by employer and may include performance incentives and benefits, with some roles offering flexible schedules and remote communication tools.
Home Based Automotive Service Advisor jobs near you

Automotive Service Advisor

White Lake, MI • On-site

Szott M - 59 Jeep
See more jobs at Szott M - 59 Jeepexternal

$65K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Automotive Service Advisor / Service Writer – Jeep Dealership

Szott M-59 Jeep – White Lake, MI 48383
Full-Time | Pay: $65,000–$130,000 per year

Join the Szott M-59 Jeep Team!

Szott M-59 Jeep is seeking an experienced Automotive Service Advisor / Service Writer to join our growing service department. We offer excellent earning potential, long-term career opportunities, and a positive team environment where employees are valued.

The Service Advisor is the main point of contact between customers and technicians. This position requires excellent communication, organization, sales ability, and a commitment to delivering an exceptional customer experience.

Responsibilities

  • Greet customers and accurately document their vehicle concerns

  • Create and manage repair orders

  • Perform test drives when appropriate to help verify symptoms

  • Review technician findings and explain recommended repairs

  • Provide accurate estimates for parts, labor, and completion times

  • Obtain authorization and keep customers updated throughout the repair process

  • Recommend factory-scheduled maintenance and needed services

  • Coordinate customer-pay, factory-warranty, and extended-warranty repairs

  • Maintain Customer Satisfaction Index standards established by Stellantis

Requirements

  • Minimum of two years of automotive service advisor or service writer experience

  • At least one year of experience at a Stellantis-branded dealership

  • Proven success in automotive service sales and customer satisfaction

  • Excellent communication, organization, and time-management skills

  • Ability to manage multiple repair orders in a fast-paced environment

  • Tekion, DealerConnect, Mopar, or Jeep experience is preferred

  • Valid driver’s license with an acceptable driving record

  • Ability to complete applicable background and drug screenings

Benefits

  • $65,000–$130,000 annual earning potential

  • 401(k) with employer matching

  • Health, dental, and vision insurance

  • Paid time off and training

  • Employee discounts

  • Flexible scheduling

  • Professional development and advancement opportunities

Schedule and Location

  • 8- to 10-hour shifts

  • Monday through Friday

  • Weekends as needed

  • White Lake, Michigan 48383

Join a growing Jeep dealership where hard work is recognized and employees have the opportunity to build a rewarding, long-term career.

Apply today to join the Szott M-59 Jeep team!

Szott M-59 Jeep is an equal-opportunity employer. We prohibit discrimination and harassment based on any characteristic protected by applicable federal, state, or local law.

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