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As a Medical Assistant Care Navigator, you will work collaboratively with a multidisciplinary team to support the delivery of quality healthcare through a Ryan White funded grant program for patients living with HIV. You will Identifiy and resolve barriers to care, provide administrative support, and clinical care as delegated by licensed clinical staff within the scope of a Medical Assistant.

This position typically works at the PHC University Campus in Des Moines and is typically scheduled to work 40 hours per week: Monday - Friday 8 AM - 5 PM.

What You Will Do

1. Collaborates with the assigned patient care team, Referral Coordinators, and external service providers to coordinate care for high-acuity patients (e.g. low health literacy, transportation barriers, language barriers, etc.) living with HIV. Identifies and problem-solves barriers that prohibit or delay patients from receiving necessary care.

2. Addresses patient inquiries and care needs both in clinic and through patient communication channels (phone, EMR messaging, etc.), collaborating with appropriate care team members as needed.

3. Coordinates assigned referrals to outside service providers and completes necessary prior authorizations as needed.

4. Communicates with referral coordinators, service providers, HIV care teams to coordinate care for high- acuity patients (e.g. low health literacy, transportation barriers, language barriers, etc.)

5. Facilitates the patient rooming and intake process and obtains accurate patient vital signs per established workflow. Prepares for exam/procedure and assists provider as requested.

6. Performs point-of-care testing per CLIA guidelines and other established workflows. Ensures service orders are completed timely. Administers medications, immunizations, and treatments per written or standing orders.

7. Documents service units and patient data in EMR based on grant requirements and PHC policies & Procedure.

8. Completes and accurately documents quality controls per established process. Performs pre-cleaning and transport of contaminated instruments per infection control policies and procedures. Routinely evaluates supply levels in exam rooms, removing expired supplies and restocking as appropriate.

Qualifications You Need

Required

• High school diploma or equivalent.

• One year of experience in a medical assistant, patient care technician, certified nurse assistant, phlebotomy, or related clinical position or completion of medical assisting program from an accredited institution.

• Effective clinical skills related to the position essential functions.

• Excellent customer service skills.

• Effective verbal and written communication skills.

• Excellent interpersonal, teamwork and collaboration skills with ability for a team approach to care plus develop and maintain effective working relationships with a diverse group of individuals.

• Organization and prioritization skills.

• Detail orientation.

• Professional skills with ability to remain composed in all situations and show empathy.

• Basic computer skills with proficiency using Microsoft Office applications and electronic health record system.

• Effective problem-solving skills.

• Licenses & Certifications: *Current Basic Life Support (BLS) for Healthcare Providers; *Current Mandatory Reporter Training: Child Abuse and Dependent Adult Abuse recognized by the State of Iowa

* Must be obtained within the Introductory Period if not current.

Preferred

• Work experience in a community health center or medical clinic.

• Effective verbal and written communication skills in Spanish.

• Phlebotomy skills.

We Take Care of Our People

Your related experience and skills determine your base pay. The typical hiring range for this position is $18.65 - 23.32 per hour. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual

• Eight paid holidays

• Tuition reimbursement program

• 401k with company match

• Medical, dental, vision

• Life & disability insurance

• Flexible spending & health savings accounts

• Supplemental accident & critical illness insurance

• Discounted pet insurance

• PHC Pride rewards program

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.

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