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We are hiring a Member Portal and Services Team Lead at BCBST!

In this role, you will lead a high-visibility initiative focused on evolving the platforms our members rely on to access critical healthcare services. As both a technical lead and people leader, you'll guide a team of engineers while partnering closely with Product, Architecture, Security, and business stakeholders to deliver reliable, high-quality solutions that enhance the member experience.

You'll help stabilize and modernize Node/React-based platforms, improve delivery predictability and system reliability, and drive meaningful outcomes across cross-functional teams. This role blends leadership and hands-on engagement-mentoring engineers, overseeing solution design and code quality, and advancing the use of AI-assisted development practices.

Preferred Experience and Skills:

• Comfortable leading a team for a high-visibility initiative
• Experience leading collaboration across product, engineering, and business stakeholders
• 1+ year of experience leading teams and providing technical mentorship
• Offshore collaboration experience preferred

AI & Tooling Expectations:

• Ability to coach team members on applying AI in development workflows
• Experience with GitHub Copilot and Claude preferred
• Technical background in JavaScript / Node / React

Note:

• This is a remote, work-from-home position, but the final round of interviews will take place on-site in our Chattanooga, TN office.
• Fully remote role with occasional travel for key team events and interviews
• Role includes a formal on-call rotation approximately every 4-5 weeks, with availability for escalations as needed
• Sponsorship not available for this role

Job Responsibilities

• Manages the day-to-day operations of a team with a focus on the maintenance and development of systems and supervising system modifications.
• Assigns, monitors, and reviews progress and accuracy of work. Provides staff management oversight including hiring, promoting, or making recommendations for staff. Conducts performance reviews and assessments, manages performance, engages in skills assessment, and promotes professional development of staff.
• Directs, motivates, and develops staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team.
• Ensures adherence to policies, plans, objectives, budgets and staffing allocations.
• Manages and tracks team-level project details and serves as the technical subject matter expert and provides leadership during periods of transition.
• Employees may be required to participate in a weekly on-call rotation.

Job Qualifications

Education

• Bachelor's Degree in a Computer Sciences related field or equivalent work experience.

Experience

• 5 year - Experience with information technology concepts, application development and/or enterprise system maintenance methodology, terminology, and standards required
• 5 years - Systems maintenance and/or programming experience required
• 3 year - Expert working knowledge of at least one programming language and/or one enterprise system in use at BCBST

Skills\Certifications

• Knowledge of information technology concepts, methodology, terminology, and standards.
• Proven Skill to develop and/or maintain an enterprise IT system
• Subject Matter Expertise (SME) in one or more enterprise IT systems
• Strong interpersonal and organizational skills
• Microsoft Office and email skills are required
• Adaptive to high pace and changing environment.
• Must be able to communicate effectively with both technical and non-technical co-workers.
• Must be willing to adjust schedule to plan and perform maintenance and upgrades outside of business hours and be part of an on-call rotation.

Number of Openings Available

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Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.