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Highway Emergency Response Operator Jobs (NOW HIRING)

PNE Corp

Emergency Response Technician

Longview, WA · On-site

$19.50 - $25.50/hr

PNE LLC is a multi-state organization with operating offices in Washington, Oregon, Idaho, and ... emergency response. * Inspect surface cleaned to ensure compliance to company and customer ...

PNE

Emergency Response Technician

Longview, WA · On-site

$24 - $28/hr

PNE LLC is a multi-state organization with operating offices in Washington, Oregon, Idaho, and ... emergency response. * Inspect surface cleaned to ensure compliance to company and customer ...

USES GROUP

Emergency Response Manager

Beaumont, TX · On-site

Responsible for the direct supervision of foreman/ field technicians and operators ensuring that ... Emergency Response Manager will handle all billing, waste disposal, inventory management, and ...

US Department of the Navy

$45K/yr

... 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS ... in response to mutual aid requests, in accordance with locally established protocols; and 5) ...

CNIC Careers

$45K/yr

... 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS ... in response to mutual aid requests, in accordance with locally established protocols; and 5) ...

CNIC Careers

Emergency Response Dispatcher

San Diego, CA · On-site

$41K/yr

Specialized experience must demonstrate the following: 1) Operating radio communication equipment ... the emergency nature of the work, the rigid time constraints for response actions, the emotional ...

Global Guardian

Emergency Response Agent

Washington, DC · On-site

$125K - $155K/yr

This Emergency Response Agent supports the site's baseline coverage and may be activated for ... Comfortable operating with a high degree of autonomy and able to adapt approach across different ...

Global Guardian

Emergency Response Agent

Washington, DC · On-site

$125K - $155K/yr

This Emergency Response Agent supports the site's baseline coverage and may be activated for ... Comfortable operating with a high degree of autonomy and able to adapt approach across different ...

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Highway Emergency Response Operator information

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How much do highway emergency response operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for highway emergency response operator in the United States is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $22.84 per hour, depending on experience, location, and employer.

What is a highway emergency response operator?

Highway Emergency Response Operators (HEROs) are specialized professionals responsible for assisting motorists and managing incidents on highways to ensure safety and minimize traffic disruptions. Their duties often include responding to accidents, removing debris, providing first aid, offering motorist assistance, and coordinating with law enforcement and emergency services. HEROs are trained to act quickly and efficiently in high-pressure situations, keeping roadways clear and safe for all drivers. They play a critical role in reducing traffic congestion and improving overall road safety.

What are the key skills and qualifications needed to thrive as a highway emergency response operator?

To thrive as a Highway Emergency Response Operator, you need knowledge of traffic management, emergency response procedures, and a valid driver’s license, often supported by specialized safety training. Familiarity with two-way radios, GPS navigation systems, and incident reporting software is typically required. Strong communication, quick decision-making, and the ability to remain calm under pressure are vital soft skills in this role. These abilities ensure effective and safe incident management, minimizing risks and restoring normal highway operations efficiently.

What are some common challenges faced by highway emergency response operators on the job?

Highway Emergency Response Operators often encounter challenges such as working in hazardous weather conditions, managing traffic flow around accident scenes, and responding quickly to unpredictable incidents. The role requires maintaining composure under pressure, ensuring personal and public safety, and coordinating effectively with law enforcement and emergency medical teams. Continuous training and strong communication skills are essential to manage these demanding situations efficiently.

What is the difference between Highway Emergency Response Operator vs Road Maintenance Worker?

AspectHighway Emergency Response OperatorRoad Maintenance Worker
Required CertificationsDriver's license, safety training, possibly emergency response certificationsDriver's license, equipment operation training
Work EnvironmentOn highways, responding to accidents, hazards, and emergenciesRoads, construction sites, maintenance areas
Employer & Industry UsageState and local transportation departments, highway agenciesPublic works departments, construction companies

Highway Emergency Response Operators focus on responding to accidents and hazards on highways, requiring emergency response skills and safety certifications. Road Maintenance Workers perform routine maintenance and repairs on roads and infrastructure. While both roles involve working outdoors and operating equipment, their primary responsibilities and training differ, with emergency response being central to Highway Emergency Response Operators.

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What states have the most Highway Emergency Response Operator jobs?

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What are popular job titles related to Highway Emergency Response Operator jobs?

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Highway Emergency Response Operator jobs near you
Infographic showing various Highway Emergency Response Operator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $44,620 per year, or $21.5 per hour.

SERTC Instructor (Located in Pueblo, Colorado)

Pueblo, CO • On-site

ASSOCIATION OF AMERICAN RAILROADS
51 - 200 employees
Learn more about ASSOCIATION OF AMERICAN RAILROADSexternal

$56K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Provide classroom instruction, supervise field exercises, and support SERTC training programs in Pueblo and at remote locations.

  • Use approved curriculum, lesson plans, assessments, scenarios, and instructor guides while adapting facilitation to learner needs and course objectives.

  • Document student, instructor, and stakeholder feedback and recommend improvements to curriculum, instructional aids, training props, assessments, and the student experience.

Job description

Description
Overview:
The Security and Emergency Response Training Center (SERTC) at MxV Rail is seeking a dynamic and motivated Instructor to serve as a subject matter expert for hazardous materials emergency response training, including rail, highway, intermodal, and flammable liquids transportation. The ideal candidate will assist in the analysis and decision-making processes for developing and delivering training courses. Our new team member can coordinate and deliver all SERTC curriculum while ensuring a positive student experience. This position reports to the SERTC Lead Instructor.
Primary Responsibilities:
  • Provide classroom instruction, supervise field exercises, and support SERTC training programs in Pueblo and at remote locations.
  • Use approved curriculum, lesson plans, assessments, scenarios, and instructor guides consistently while adapting facilitation to learner needs and course objectives.
  • Provide subject matter expertise and practical feedback to support course analysis, design, development, implementation, evaluation, revision, and recertification.
  • Contribute positively to accomplishing the training team's overall objectives. Function as a team member.
  • Document student, instructor, and stakeholder feedback and recommend improvements to curriculum, instructional aids, training props, assessments, and the student experience.
  • Develop relationships with students, agencies, industry partners, and current and prospective clients; communicate SERTC capabilities and identify opportunities for contract-course deliveries, repeat business, and referrals.
  • Support client outreach, course scoping, proposals, delivery preparation, and follow-up in coordination with SERTC leadership.
  • Provide logistical support for training activities by setting up and taking down training aids.
  • Promote safety and professional philosophy when working with internal and external customers and other employees.
  • Provide the SERTC leadership team with recommendations on training equipment, inventory, maintenance, and staffing needs.
  • Participate in professional focus groups, boards, and advisory committees as assigned.
  • Collaborate with MxV Rail's Operations team to support safety initiatives and ensure safe classroom instruction and field exercises.
  • Create and maintain positive working relationships and support the implementation of company initiatives aimed at developing an engaged and productive workforce.
  • Ability to remain committed to compliance with all internal policies and legal regulations in every area of the organization's daily activity, including fostering the development of short- and long-term plans, policies, and guidelines.
  • Aptitude for forging and maintaining positive relationships and trust with key stakeholders, partners, and external authorities.
  • Ensure that all duties and responsibilities are performed safely.
  • Performs other related duties as assigned.

Requirements
Required Skills and Abilities:
  • Open to learning and living the MxV Rail values of Momentum, Insight, Teamwork, Rigor, and Purpose.
  • High school diploma or equivalent.
  • Five years of working knowledge of hazardous materials emergency response, specifically in rail, highway, intermodal transportation, and flammable liquids.
  • Current Hazardous Materials Technician certification; Firefighter I or NFPA 1081 equivalent; Fire Instructor I; and flammable-liquid firefighting experience.
  • Ability to provide engaging classroom instruction and supervise realistic field exercises while maintaining a safe, professional, and positive student experience.
  • Ability to use approved course materials, communicate technical information clearly, and contribute subject matter expertise to curriculum improvement.
  • Ability to communicate SERTC expertise to current and prospective clients, identify potential training needs, and support contract-course business development.
  • Ability to function effectively under pressure, work independently toward company goals, and contribute to a collaborative, accountable, inclusive, and high-performing team.
  • Demonstrable computer skills using Microsoft Office products, including Word, Excel, Outlook, and PowerPoint.
  • Willingness to travel; current and valid driver's license with an acceptable driving record.
  • Instructors not proficient with all SERTC training props and aids will complete cross-training to acquire required proficiencies.
  • MxV Rail policy requires all prospective employees to complete a criminal background check (Disclosure for Consumer Reports Consent Form) and a pre-employment substance abuse screening (Applicant Consent for Drug Testing Form) as a condition of employment.

Preferred Qualifications:
  • Ten years of working experience and knowledge in the field of HazMat emergency response, specifically in rail, highway, and intermodal transportation.
  • Tank Car Specialist, Highway Emergency Response, Intermodal Specialist, Fire Fighter II, and FEMA NIMS/ICS 100, 200, 300, 400, and 700 credentials.

Working Environment and Level of Physical Activity:
The conditions herein represent those an employee must meet to perform this job's essential
successful functions. Reasonable accommodations may enable individuals with disabilities to
perform essential job functions.
  • Environment: Office and field environments. Must be able to walk in an industrial and/or railroad environment, including uneven surfaces such as ballast.
  • Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.
  • Hearing: Hear in the normal audio range with or without correction.Travel: Travel is required for remote deliveries, industry events, client outreach, and stakeholder meetings.

Schedule and Work Location:
  • The work location is Pueblo, Colorado.
  • In-person 40-hour work week at our Operations and Training Center.
  • The ideal candidate will be located in or within 60 miles of Pueblo, Colorado.

Benefits Overview:
  • Health, Dental, Life, and Vision Insurance
  • Railroad Retirement
  • 401(k) Program with Company Match
  • AAR Pension Plan
  • Life Insurance (life, accident, or disability insurance)
  • Paid Holidays, Vacation, and Sick Time
  • Incentive Compensation Program
  • Employee Assistance Program
  • Flexible Spending Account
  • Tuition Reimbursement
  • Wellness Program

Salary Range: $74,033 - $85,000 DOQ

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