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Highlevel Customer Support Jobs (NOW HIRING)

HighLevel

Community Programs Coordinator

Dallas, TX · On-site

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Sr. Director, People Business Partner

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Sr. Tax Accountant

$83K - $107K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Sr Manager, Product Design (AI Workflows)

$196K - $250K/yr

... customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 ... supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we ...

HighLevel

Lead Automations Analyst

Background in customer success, support, sales enablement or call center environments * Experience with the HighLevel platform or comparable SaaS products * Prior experience shipping AI workflows ...

HighLevel

Staff Product Designer

$190K - $240K/yr

We are proud to support a global and growing community of over 2 million businesses, comprised of ... customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 ...

HighLevel

WI · On-site

$115K/yr

We are proud to support a global and growing community of over 2 million businesses, from marketing ... You are passionate about content that helps customers learn, adopt, and succeed with HighLevel ...

HighLevel

Manager, Revenue Operations (Affiliates)

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

ASM

Director, Business Development

Phoenix, AZ · On-site

... strategic customers. * Provide executive support on deal strategies, value messaging, and ... highlevel customer relationships. * Experience influencing product roadmaps and leading ...

HIP

Practice Growth Advisor

Cantonment, FL · On-site +1

... in HighLevel (CRM) and ClickUp (Project Management Tool). * Collaborate with HIP's Paid Media, SEO, Web, Creative, Sales, and Support teams to ensure partner needs are clearly communicated and ...

American Family Fitness

Member Advisor

Mechanicsville, VA · On-site

$35K - $45K/yr

... supporting the club, its programs, members, and staff. Reports To: General Manager Criteria ... Work as part of the management team to provide highlevel customer service, leadership to staff, and ...

HIP

Practice Growth Advisor

Cantonment, FL · Remote

... in HighLevel (CRM) and ClickUp (Project Management Tool). * Collaborate with HIP's Paid Media, SEO, Web, Creative, Sales, and Support teams to ensure partner needs are clearly communicated and ...

HIP Creative

Practice Growth Advisor

Cantonment, FL · On-site +1

... in HighLevel (CRM) and ClickUp (Project Management Tool). * Collaborate with HIP's Paid Media, SEO, Web, Creative, Sales, and Support teams to ensure partner needs are clearly communicated and ...

HIP

Practice Growth Advisor (Remote)

Cantonment, FL · Remote

... in HighLevel (CRM) and ClickUp (Project Management Tool). * Collaborate with HIP's Paid Media, SEO, Web, Creative, Sales, and Support teams to ensure partner needs are clearly communicated and ...

American Family Fitness

Member Advisor

Mechanicsville, VA · On-site

$35K - $50K/yr

... and supporting the club, its programs, members, and staff. Reports To: Regional Sales Manager ... Work as part of the management team to provide highlevel customer service, leadership to staff, and ...

American Family Fitness

MEMBERSHIP ADVISOR

Midlothian, VA · On-site

$35K - $50K/yr

... and supporting the club, its programs, members, and staff. Reports To: Regional Sales Manager ... Work as part of the management team to provide highlevel customer service, leadership to staff, and ...

American Family Fitness

Member Advisor

Fredericksburg, VA · On-site

$35K - $45K/yr

... supporting the club, its programs, members, and staff. Reports To: General Manager Criteria ... Work as part of the management team to provide highlevel customer service, leadership to staff, and ...

CACI

Operational Support Specialist Manager

Austin, TX · On-site

$51K - $68K/yr

Oversee customer support workflows, ensuring timely resolution of hardware and software issues ... Produce highlevel operational metrics, reports, and executive summaries for internal leadership and ...

CACI

Operational Support Specialist Manager

Austin, TX · On-site

$51K - $68K/yr

Oversee customer support workflows, ensuring timely resolution of hardware and software issues ... Produce highlevel operational metrics, reports, and executive summaries for internal leadership and ...

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Highlevel Customer Support information

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How much do highlevel customer support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for highlevel customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is Highlevel customer support?

Highlevel Customer Support refers to a specialized role focused on assisting users of the Highlevel platform, which is a marketing automation and CRM tool for agencies and businesses. Highlevel Customer Support professionals help customers troubleshoot technical issues, provide guidance on using features, and ensure clients get the most value from the software. They often handle inquiries via chat, email, or phone, and may also create help articles or tutorials. Their goal is to improve customer satisfaction and retention by delivering knowledgeable and efficient support.

What are the key skills and qualifications needed to thrive as a Highlevel customer support professional?

To excel in Highlevel Customer Support, you need strong problem-solving abilities, in-depth product knowledge, and experience with customer relationship management, often supported by a relevant degree or professional certifications. Familiarity with helpdesk software, CRM platforms like Salesforce or Zendesk, and ticketing systems is typically required. Exceptional communication, patience, and conflict resolution skills help you stand out in handling complex customer issues. These competencies ensure timely, effective solutions and positive customer experiences, which are crucial for client retention and brand reputation.

What are some common challenges faced by Highlevel customer support specialists, and how can they be managed effectively?

Highlevel Customer Support specialists often encounter complex technical issues, high volumes of inquiries, and the need to balance customer satisfaction with company policies. Managing these challenges requires strong problem-solving skills, ongoing product training, and effective communication with both customers and internal teams. Collaborating closely with product and engineering teams can also help resolve issues more efficiently and keep customers informed. Developing resilience and time management strategies is key to maintaining a positive work environment and delivering exceptional service.

What is the difference between Highlevel Customer Support vs Technical Support Specialist?

AspectHighlevel Customer SupportTechnical Support Specialist
Required CredentialsCustomer service experience, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online support platformsIT departments, help desks
Employer & Industry UsageMarketing, SaaS, service industriesIT, telecommunications, software companies
Common Search & Comparison IntentCustomer service roles, client supportTechnical troubleshooting, IT support

Highlevel Customer Support focuses on assisting clients with product or service inquiries, emphasizing communication and customer satisfaction. Technical Support Specialists handle technical issues, troubleshooting, and resolving software or hardware problems. While both roles require strong communication skills, Technical Support Specialists need technical certifications and troubleshooting expertise. The roles often overlap in customer interaction but differ in technical complexity and focus.

What are popular job titles related to Highlevel Customer Support jobs?

For Highlevel Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Highlevel Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Community Programs Coordinator

Dallas, TX • On-site

HighLevel
Internet and IT • 11 - 50 employees
Learn more about HighLevelexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

About us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
 
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
 
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We're proud to be a part of that.
 
Learn more about us on our YouTube Channel or Blog Posts
 

Who You Are

You are a highly organized, detail-oriented, and dependable professional who enjoys supporting community programs and ensuring operations run smoothly behind the scenes.

You thrive in execution-focused environments, where you can coordinate logistics, follow structured processes, and support teams in delivering consistent experiences. You enjoy working with community members, maintaining organization across multiple workflows, and ensuring tasks are completed with accuracy and efficiency.

You are comfortable working within defined frameworks, supporting day-to-day program operations, and escalating issues when needed. You bring a collaborative mindset and are eager to learn and grow within a fast-paced environment.

What You'll Be Doing

Chapter Launch & Event Coordination

  • Support the launch of new local chapters under the guidance of the Manager, Community Programs.
  • Coordinate event logistics, including venue communication, vendor coordination, catering, and AV setup.
  • Execute approved communication campaigns (email, social, CRM) to support event attendance.
  • Provide operational support for in-person and virtual chapter events.
  • Track timelines and deliverables to ensure activities stay aligned with program plans.

Community Support & Engagement

  • Act as an operational point of contact for volunteer chapter leaders.
  • Support the onboarding of new leaders using standard templates and guidelines.
  • Share event resources and materials to ensure consistency with program standards.
  • Coordinate regular communication with chapter leaders and escalate concerns when required.
  • Support the Community Programs team by delivering short presentations and event announcements during chapter launch events and other customer-facing community programs as needed.

Monitoring & Reporting

  • Track chapter activities using predefined metrics such as attendance and engagement.
  • Support the collection of post-event feedback from leaders and attendees.
  • Maintain dashboards, trackers, and documentation for program visibility.
  • Share updates with the Manager, Community Programs on ongoing activities and gaps.

Operations & Process Support

  • Maintain accurate internal documentation and chapter records.
  • Document recurring challenges and share observations to support process improvements.

Vendor & Stakeholder Coordination

  • Coordinate with vendors, speakers, sponsors, and internal stakeholders as part of event execution.
  • Support vendor communication and documentation in partnership with the Manager.
  • Track vendor deliverables and escalate issues when needed.

Compliance & Risk Awareness

  • Follow established event compliance guidelines and approval processes.
  • Identify potential risks and escalate appropriately.
  • Ensure required documentation and approvals are completed as per process

What You'll Bring

  • Experience supporting events, community programs, or operational activities.
  • Strong attention to detail in managing timelines and logistics.
  • Comfort working within structured playbooks and processes.
  • Strong interpersonal skills when working with volunteer communities and internal teams.
  • Clear written and verbal communication.
  • Organized and reliable approach to stakeholder coordination.
  • Familiarity with Google Workspace and CRM/email tools.
  • Ability to manage multiple tasks while maintaining accuracy and consistency.

Experience / Education

  • 1-3 years of experience in event coordination, community operations, or program support roles.
  • Bachelor's degree preferred (or equivalent practical experience).
  • Experience supporting distributed events or community programs is a plus.
  • Experience in SaaS or high-growth environments preferred.

Willingness to travel up to 30% for events and chapter support.

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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