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Highlevel Customer Support Jobs (NOW HIRING)

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

Sr. Director of Growth, Product

$129K - $170K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

Sr. Manager, Product Design

$129K - $170K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

Field Marketing Representative

Dallas, TX

$42K - $51K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that ... Own the RevOps relationship with the customer support platform (Freshdesk) - understand the system ...

Lead Product Designer (Commerce)

$158K - $195K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

Lead Product Designer (Creator OS)

$158K - $195K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ...

Lead AI Content Producer

Dallas, TX · Remote

$124K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

Familiarity with HighLevel CRM (Preferred): Competence with HighLevel or similar CRM tools, aiding ... Motivated to qualify leads effectively, supporting the sales process with a customer-focused and ...

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

Design Program Manager

$193K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ...

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

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Highlevel Customer Support information

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How much do highlevel customer support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for highlevel customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is Highlevel customer support?

Highlevel Customer Support refers to a specialized role focused on assisting users of the Highlevel platform, which is a marketing automation and CRM tool for agencies and businesses. Highlevel Customer Support professionals help customers troubleshoot technical issues, provide guidance on using features, and ensure clients get the most value from the software. They often handle inquiries via chat, email, or phone, and may also create help articles or tutorials. Their goal is to improve customer satisfaction and retention by delivering knowledgeable and efficient support.

What are the key skills and qualifications needed to thrive as a Highlevel customer support professional?

To excel in Highlevel Customer Support, you need strong problem-solving abilities, in-depth product knowledge, and experience with customer relationship management, often supported by a relevant degree or professional certifications. Familiarity with helpdesk software, CRM platforms like Salesforce or Zendesk, and ticketing systems is typically required. Exceptional communication, patience, and conflict resolution skills help you stand out in handling complex customer issues. These competencies ensure timely, effective solutions and positive customer experiences, which are crucial for client retention and brand reputation.

What are some common challenges faced by Highlevel customer support specialists, and how can they be managed effectively?

Highlevel Customer Support specialists often encounter complex technical issues, high volumes of inquiries, and the need to balance customer satisfaction with company policies. Managing these challenges requires strong problem-solving skills, ongoing product training, and effective communication with both customers and internal teams. Collaborating closely with product and engineering teams can also help resolve issues more efficiently and keep customers informed. Developing resilience and time management strategies is key to maintaining a positive work environment and delivering exceptional service.

What is the difference between Highlevel Customer Support vs Technical Support Specialist?

AspectHighlevel Customer SupportTechnical Support Specialist
Required CredentialsCustomer service experience, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online support platformsIT departments, help desks
Employer & Industry UsageMarketing, SaaS, service industriesIT, telecommunications, software companies
Common Search & Comparison IntentCustomer service roles, client supportTechnical troubleshooting, IT support

Highlevel Customer Support focuses on assisting clients with product or service inquiries, emphasizing communication and customer satisfaction. Technical Support Specialists handle technical issues, troubleshooting, and resolving software or hardware problems. While both roles require strong communication skills, Technical Support Specialists need technical certifications and troubleshooting expertise. The roles often overlap in customer interaction but differ in technical complexity and focus.

What are popular job titles related to Highlevel Customer Support jobs?

For Highlevel Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Highlevel Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
HighLevel
Internet and IT • 11 - 50 employees

Full-time

Re-posted 5 days ago


Job description

About us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We're proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are:
You are looking for an opportunity to bring your creative, organized, and strategic thinking to a role that allows you to impact the success of others. Leveraging your sales-minded entrepreneurial spirit through creative outreach strategies to engage and recruit potential affiliates to join the HighLevel program. Your excellent communication skills and working knowledge of the marketing technology landscape will serve you well as you impact and expand the largest channel of HighLevel customer acquisition.
Essential Functions:
  • Measure success against affiliate program growth KPIs and metrics.
  • Regularly collaborate with Sales, Marketing, and Departmental leadership to develop and deploy ongoing Affiliate recruitment strategies.
  • Prospect and identify an ongoing targeted list of existing affiliates.
  • Create personalized strategies for existing affiliate quarterly goals and targets.
  • Hold sponsored & endorsed affiliates to their contractual expectations.
  • Orchestrate existing and prospective affiliate landing pages and pre-defined affiliate offers.
  • Be available to attend in-person events, which may include but is not limited to travel, standing for long periods of time, and full participation in events.
  • Assist in event duties as assigned
  • Other duties may be assigned.

Experience/Education/Certifications Required:
  • Bachelor's Degree or Equivalent SaaS Experience required
  • 2-5 Years of Digital Marketing, Agency Sales, Account Management or Business Development experience
  • Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
  • A strong technical aptitude to help our users succeed with the HighLevel software
  • Experience working with and or ability to learn the use of various CRM Systems
  • Working Knowledge of the following applications strongly preferred
    • Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media

The salary range for this role is 55000 - 68000 USD Annually
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.