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Highlevel Customer Support Jobs (NOW HIRING)

HighLevel

Field Event Sales Coordinator

$20.50 - $28.25/hr

Maintain accurate internal documentation and exhibitor and sponsor records in HighLevel CRM * Document recurring challenges and share observations to support process improvements * Follow established ...

HighLevel

Affiliate Manager

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Sr. Director of Growth, Product

$129K - $170K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Director, Product Pricing and Monetisation

$238K - $249K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

New

HighLevel

Field Marketing Representative

Dallas, TX · On-site

$42K - $51K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Sr. Manager, Product Design

$129K - $170K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Demo Specialist I

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Sr. Manager, Product Design

$196K - $250K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Managing Counsel, GTM & Commercial

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Lead Product Designer (Commerce)

$158K - $195K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Manager, Trial Experience - SaaS

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Lead Product Designer (Creator OS)

$158K - $195K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ...

HighLevel

Sr. Manager, Revenue Operations (Success)

About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that ... Own the RevOps relationship with the customer support platform (Freshdesk) - understand the system ...

HighLevel

Lead AI Content Producer

Dallas, TX · Remote

$124K/yr

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

Outsourcey

Life Insurance Appointment Coordinator

Familiarity with HighLevel CRM (Preferred): Competence with HighLevel or similar CRM tools, aiding ... Motivated to qualify leads effectively, supporting the sales process with a customer-focused and ...

HighLevel

Sr. Legal Operations Specialist

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ...

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Highlevel Customer Support information

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How much do highlevel customer support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for highlevel customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is Highlevel customer support?

Highlevel Customer Support refers to a specialized role focused on assisting users of the Highlevel platform, which is a marketing automation and CRM tool for agencies and businesses. Highlevel Customer Support professionals help customers troubleshoot technical issues, provide guidance on using features, and ensure clients get the most value from the software. They often handle inquiries via chat, email, or phone, and may also create help articles or tutorials. Their goal is to improve customer satisfaction and retention by delivering knowledgeable and efficient support.

What are the key skills and qualifications needed to thrive as a Highlevel customer support professional?

To excel in Highlevel Customer Support, you need strong problem-solving abilities, in-depth product knowledge, and experience with customer relationship management, often supported by a relevant degree or professional certifications. Familiarity with helpdesk software, CRM platforms like Salesforce or Zendesk, and ticketing systems is typically required. Exceptional communication, patience, and conflict resolution skills help you stand out in handling complex customer issues. These competencies ensure timely, effective solutions and positive customer experiences, which are crucial for client retention and brand reputation.

What are some common challenges faced by Highlevel customer support specialists, and how can they be managed effectively?

Highlevel Customer Support specialists often encounter complex technical issues, high volumes of inquiries, and the need to balance customer satisfaction with company policies. Managing these challenges requires strong problem-solving skills, ongoing product training, and effective communication with both customers and internal teams. Collaborating closely with product and engineering teams can also help resolve issues more efficiently and keep customers informed. Developing resilience and time management strategies is key to maintaining a positive work environment and delivering exceptional service.

What is the difference between Highlevel Customer Support vs Technical Support Specialist?

AspectHighlevel Customer SupportTechnical Support Specialist
Required CredentialsCustomer service experience, communication skillsTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online support platformsIT departments, help desks
Employer & Industry UsageMarketing, SaaS, service industriesIT, telecommunications, software companies
Common Search & Comparison IntentCustomer service roles, client supportTechnical troubleshooting, IT support

Highlevel Customer Support focuses on assisting clients with product or service inquiries, emphasizing communication and customer satisfaction. Technical Support Specialists handle technical issues, troubleshooting, and resolving software or hardware problems. While both roles require strong communication skills, Technical Support Specialists need technical certifications and troubleshooting expertise. The roles often overlap in customer interaction but differ in technical complexity and focus.

What are popular job titles related to Highlevel Customer Support jobs?

For Highlevel Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Highlevel Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Field Event Sales Coordinator

Remote

HighLevel
Internet and IT • 11 - 50 employees
Learn more about HighLevelexternal

$20.50 - $28.25/hr

Full-time

Posted 4 days ago

Job description

About Us
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are: Highly organized, detail-oriented, and dependable, with a natural ability to thrive in a sales-supported, event-driven environment where relationships and follow-through are everything.
Comfortable managing multiple deadlines, owning workflows, and communicating proactively in fast-paced settings. Building genuine relationships with external partners and internal teams comes naturally, with a real commitment to ensuring every exhibitor and sponsor interaction reflects the HighLevel standard.
A self-starter who works independently in a remote environment while staying fully accountable to the team, with the people-first mindset and organizational instincts to keep things moving even when priorities shift.
What You'll Be Doing:
Exhibitor & Sponsor Support
  • Manage the exhibitor and sponsor email inbox, responding to all inbound inquiries in a timely manner
  • Handle inbound site inquiries and reactive leads, triaging and routing them appropriately
  • Support the onboarding of new exhibitors and sponsors using standard templates and guidelines
  • Set discovery and follow-up appointments on behalf of the Senior Manager, Field Event Sales
  • Provide on-site operational support for exhibitors and sponsors at internal HighLevel events

Contract & Invoice Management
  • Track and follow up on unsigned contracts promptly to keep deals moving forward
  • Ensure deposits are collected in accordance with agreed upon payment timelines
  • Maintain accurate records of contract status and payment activity across all accounts

Deliverable Tracking & Coordination
  • Own the deliverable tracking cadence to ensure all exhibitor and sponsor assets are collected well in advance of each event
  • Maintain dashboards and trackers to provide visibility into outstanding items
  • Escalate issues and risks to the Senior Manager when needed

Cross-Functional Collaboration
  • Attend regular one-on-ones with the Senior Manager and recurring meetings with the Events team
  • Coordinate with internal stakeholders including Events, Marketing, and Billing teams as needed
  • Support vendor and sponsor communication and documentation in partnership with the Senior Manager

Operations & Process Support
  • Maintain accurate internal documentation and exhibitor and sponsor records in HighLevel CRM
  • Document recurring challenges and share observations to support process improvements
  • Follow established compliance guidelines and ensure required approvals are completed

What You'll Bring:
  • Experience supporting sales, events, or operational activities in a fast-paced environment
  • Strong attention to detail in managing timelines, deliverables, and follow-up cadences
  • Excellent written and verbal communication with a warm, professional tone
  • Comfort working independently in a fully remote setting while staying proactive and accountable
  • Strong interpersonal skills when working with external partners and internal teams
  • Organized and reliable approach to managing multiple priorities without things falling through the cracks
  • Familiarity with Google Workspace, Zoom, Slack, HighLevel CRM, and AI tools such as ChatGPT and Claude

Experience/Education/Certifications Required:
  • 1 to 3 years of experience in a sales support, account coordination, or administrative sales role
  • Experience in event coordination, hospitality, or a customer-facing environment is a plus
  • High school diploma or equivalent required; Bachelor's degree in Event Management, Communications, Marketing, or Hospitality Management strongly preferred
  • Experience in SaaS or high-growth environments is a plus
  • Some travel required to support internal HighLevel events throughout the year

The salary range for this position is $44000 - $50000 annually
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application
#LI-Remote #LI-PS1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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