Highlevel Customer Success Jobs (NOW HIRING)

Reports To: Chief Operating Officer

Location: Remote with Nationwide Travel Required

Employment Type: Full-Time

Archetype Infrastructure Solutions is a subcontracting and staffing firm that provides labor-only support to infrastructure projects, primarily in telecommunications (Division 27), Electrical

Workforce Division (Division 26), and electronic safety/security (Division 28). The company staffs skilled contractors for job sites across Texas and beyond, operating lean internally and

aiming to scale toward $100M+ annual revenue.

Our mission is to be the most trusted partner in the infrastructure solutions industry. Through speed, precision, and data-backed recruiting, we deliver elite talent that keeps critical

infrastructure running—helping clients succeed and workers thrive.

As we continue to expand our presence within mission-critical and data center construction, we are launching Division 26 – Electrical Workforce Solutions. This role will be instrumental in

building and leading that division from the ground up.

The Electrical Division Manager will be responsible for developing, launching, and scaling

Archetype Infrastructure Solutions’ Electrical Workforce Division. This individual will oversee business development, customer relationships, recruiting strategy, workforce planning, field

• operations, and financial performance for the division.

The ideal candidate has extensive experience in data center electrical construction and possesses strong industry relationships with electrical contractors, superintendents, foremen,

and electricians nationwide. This role is designed for a builder—someone who can create systems, drive revenue growth, and establish Archetype as a premier workforce partner to the

electrical construction industry.

This position does not oversee electrical contracting operations. The focus is workforce solutions, labor delivery, recruiting excellence, and customer success.

Essential Duties & Responsibilities

Division Leadership
• Work in partnership with the leadership team to develop and execute the strategic growth plan for Division 26.
• Establish operational processes, standards, and performance metrics.
• Build and lead a scalable electrical workforce organization.
• Collaborate with executive leadership on division goals, forecasting, and expansion plans.
• Drive continuous improvement initiatives across recruiting, onboarding, deployment, and

retention.

Business Development & Client Relations

• Develop and maintain relationships with electrical contractors, data center builders, and missioncritical construction firms.
• Identify opportunities to crosssell electrical workforce solutions to existing customers.
• Support contract negotiations, workforce planning discussions, and client expansion efforts.
• Serve as the primary point of contact for key electrical customers.
• Attend industry events, networking functions, and customer meetings as needed.
Recruiting & Workforce Development
• Build a nationwide recruiting strategy focused on:
• Electricians
• Electrical Apprentices
• Foremen
• General Foremen
• Superintendents
• Partner with our internal recruiting team to develop candidate pipelines and sourcing strategies.
• Assist in recruiting highlevel field leadership and critical project personnel.
• Develop workforce retention and engagement programs.
• Create career pathing and development opportunities for field employees.
Operations & Project Support
• Oversee workforce deployment across multiple projects nationwide.
• Coordinate with operations, payroll, compliance, and recruiting departments.
• Ensure projects are staffed according to customer requirements and timelines.
• Monitor workforce utilization, project performance, and customer satisfaction.
• Resolve escalated workforce, performance, and customerrelated issues.
Safety, Compliance & Training
• Ensure compliance with all federal, state, and local labor regulations.
• Partner with safety leadership to maintain OSHA compliance and industry best practices.
• Develop onboarding and training programs specific to electrical personnel.
• Promote a culture of safety, accountability, and professionalism.
• Ensure all required certifications and training records remain current.
Financial Management
• Manage division revenue, gross profit, and budget performance.
• Develop workforce pricing strategies in partnership with executive leadership.
• Analyze key performance indicators and implement corrective actions as needed.
• Participate in forecasting, budgeting, and longterm planning.
Key Performance Indicators (KPIs)Success in this role will be measured by:
• Division revenue growth
• Gross profit performance
• Number of active electrical employees deployed
• Fill rate and timetofill metrics
• Customer retention and satisfaction
• Workforce retention rates
• Safety performance
• Project staffing accuracy
• New customer acquisition

Qualifications

Required
• Minimum 710 years of experience in electrical construction, workforce management, staffing, or related industries.
• Strong understanding of data center and missioncritical construction environments.
• Experience managing teams, projects, or business units.
• Demonstrated success in business development and customer relationship management.
• Strong leadership, communication, and organizational skills.
• Ability to travel nationwide as needed.

Experience working with major electrical contractors and data center builders.

• Existing network of electrical professionals and industry contacts.
• Experience launching or scaling a business unit, division, or operational department.
Preferred
• Knowledge of workforce staffing, recruiting, and labor compliance requirements.
• Experience supporting largescale missioncritical or hyperscale data center projects.
Core Competencies
• Leadership
• Strategic Thinking
• Business Development
• Workforce Planning
• Customer Service
• Recruiting & Talent Acquisition
• Operational Excellence
• Financial Acumen
• Communication & Influence
• Problem Solving
• Accountability
• Relationship Building

Why Join Archetype Infrastructure Solutions

This is a unique opportunity to build a national division within a rapidly growing company focused on mission-critical infrastructure. The Electrical Division Manager will play a direct role

in shaping the future of the organization while helping establish Archetype as the premier workforce partner for data center construction nationwide.

If you are entrepreneurial, growth-oriented, and passionate about building teams and delivering exceptional customer experiences, we invite you to join us as we expand into the next phase of

• our growth journey.