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Helper Software Documentation Jobs in Virginia (NOW HIRING)

Towne Bank

Software Support Specialist

Norfolk, VA

Use the document library and help desk knowledge base to support mortgage software applications efficiently. * Train and support users on mortgage software and related technology to help reduce ...

KBR

Software Developer

Vienna, VA

Produce and maintain technical documentation (e.g., design notes, implementation details, user ... Apply today to join KBR and help deliver software solutions that support missions that matter. KBR ...

KBR

Software Engineer

Chantilly, VA

Produce and maintain technical documentation (e.g., design notes, implementation details, user ... Apply today to join KBR and help deliver software solutions that support missions that matter. KBR ...

KBR, Inc.

Software Engineer

Chantilly, VA · On-site

Produce and maintain technical documentation (e.g., design notes, implementation details, user ... Apply today to join KBR and help deliver software solutions that support missions that matter. KBR ...

L3HHCM20

Specialist, Software Engineer

Ashburn, VA · On-site

... help leading the development and execution of software on the embedded targeted hardware. You will be responsible for designing the software per requirements documents and system level design ...

KBR, Inc.

Software Developer

Vienna, VA · On-site

Produce and maintain technical documentation (e.g., design notes, implementation details, user ... Apply today to join KBR and help deliver software solutions that support missions that matter. KBR ...

NewGen

Software Developer

Arlington, VA · On-site

Implement recommendations for improving documentation and development process standards * Ensure ... We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the ...

New

NewGen Technologies

Software Developer

Arlington, VA

Implement recommendations for improving documentation and development process standards * Ensure ... We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the ...

New

Virginia Tech

Software Engineer

Blacksburg, VA · On-site

... help implement and maintain ALPS development standards and tooling (e.g., repository workflows ... Experience developing or integrating user-facing support tooling (e.g., documentation sites ...

Deloitte

Agentic Software Engineer III

Rosslyn, VA

$65.50 - $88/hr

Your contributions can help clients improve financial performance, accelerate new digital ventures ... Experience documenting technical requirements, user stories, and acceptance criteria * Experience ...

Creative Engagement Solutions, LLC

Be Seen First

Software Engineer

Arlington, VA · On-site

Creative Engagement Solutions, LLC (CES) is looking for a versatile Software Engineer to help build ... Write maintainable, well-documented code. * Be able to track and report on works in progress ...

Steampunk.com

Software Architect

Mclean, VA · On-site

$112K - $225K/yr

Document software code, features, and training guides * Document as-is state of the environment ... Refer a Friend ( Need help finding the right job? We can recommend jobs specifically for you! Job ...

STR

Software Engineer

Arlington, VA · On-site

$110K - $135K/yr

Utilize and help iteratively improve DevSecOps development practices * Participate in peer reviews of requirements, architecture, software implementations, and test plans * Document software designs ...

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All JobsHelper Software Documentation JobsHelper Software Documentation Jobs in Virginia

Helper Software Documentation information

What are some common challenges faced by Helper Software Documentation professionals when working with development teams?

Helper Software Documentation professionals often encounter challenges such as staying up-to-date with rapidly evolving software features and ensuring accurate documentation in fast-paced development cycles. They need to proactively communicate with developers to clarify technical details and resolve ambiguities. Balancing clarity for end-users with technical accuracy, while managing tight deadlines and multiple documentation projects, is also a key challenge. Successful professionals thrive by fostering strong collaboration, maintaining organized workflows, and leveraging documentation tools to keep content current.

What is the difference between Helper Software Documentation vs Technical Writer?

AspectHelper Software DocumentationTechnical Writer
CredentialsBasic understanding of software and documentation toolsRelevant degrees or certifications in technical communication or related fields
Work EnvironmentSoftware companies, IT departments, tech support teamsTech companies, publishing firms, corporate communication departments
Industry UsageCommonly used in software support and user assistance rolesWidely used across industries for creating manuals, guides, and documentation
Search & Comparison IntentUnderstanding entry-level documentation rolesClarifying professional scope and qualifications

Helper Software Documentation focuses on basic documentation tasks often performed by support staff or entry-level personnel, while a Technical Writer typically has specialized training and creates comprehensive technical materials. Both roles support software products but differ in scope, expertise, and responsibilities.

What are the key skills and qualifications needed to thrive as a Helper Software Documentation specialist, and why are they important?

To thrive as a Helper Software Documentation specialist, you need strong technical writing skills, a good understanding of software concepts, and often a relevant degree in technical communication or computer science. Familiarity with documentation tools like MadCap Flare, Adobe FrameMaker, or Markdown editors, as well as source control systems such as Git, is typically required. Attention to detail, the ability to communicate complex information clearly, and collaboration skills are essential soft skills in this role. These skills ensure accurate, user-friendly documentation that supports both end-users and development teams, ultimately improving product usability and customer satisfaction.

What are Helper Software Documentation specialists?

Helper Software Documentation specialists are professionals who create and maintain user guides, manuals, and other instructional materials for software products. Their main goal is to make complex software easy to understand and use by providing clear, concise, and accurate documentation. They often collaborate with software developers, testers, and support teams to ensure that all documentation is up-to-date and helpful for end users. These specialists use various tools to write, edit, and publish documents in formats such as PDFs, web pages, or integrated help systems.
What cities in Virginia are hiring for Helper Software Documentation jobs? Cities in Virginia with the most Helper Software Documentation job openings:
Helper Software Documentation jobs near you
Infographic showing various Helper Software Documentation job openings in Virginia as of June 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 71% In-person, and 29% Remote job distribution.
Software Support Specialist

Software Support Specialist

TowneBank Mortgage

Norfolk, VA

Full-time

Posted 15 days ago

Job description

About the role:

The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass® Banker Edition, and related integrated services across the enterprise, from origination through servicing. In this role, you will help advance company goals through systems administration, Level 1 Encompass help desk support, collaboration, and adaptability in a fast-paced mortgage lending environment.

In this role, you will:

  • Manage internal help desk requests, troubleshoot issues, and escalate moderately complex or advanced items to nCino Mortgage, ICE Mortgage Technologies, or third-party support teams as needed.
  • Investigate and resolve application issues while supporting Encompass LOS and other mortgage software solutions.
  • Use diagnostic methods to identify issues, determine root causes, recommend solutions, and escalate and track complex problems when appropriate.
  • Identify recurring issues and recommend process improvements that enhance the user experience.
  • Document each support incident clearly in the ticketing system and provide timely updates on open issues.
  • Use the document library and help desk knowledge base to support mortgage software applications efficiently.
  • Train and support users on mortgage software and related technology to help reduce repeat requests.
  • Identify opportunities to improve help desk workflows, system functionality, and business processes.
  • Provide professional, courteous service when partnering with employees at all levels of the organization.
  • Perform other duties as assigned.
  • Comply with all applicable federal laws, rules, and regulations related to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA).

What you’ll bring:

  • At least 2 years of recent experience using Encompass Banker Edition in a large-user environment
  • A strong mortgage lending background, such as experience as an originator, closer, underwriter, processor, or LOS analyst/administrator
  • Experience supporting end users and sharing knowledge across mortgage software products and services
  • The ability to work independently, analyze information, and take or recommend appropriate action with minimal supervision
  • Strong analytical, organizational, and problem-solving skills
  • Dependability, self-motivation, and a positive attitude
  • A high level of proficiency with Microsoft Office 365 applications
  • Excellent written, verbal, and interpersonal communication skills
  • The ability to think creatively, take initiative, and ask thoughtful questions
  • An interest in detailed research and documentation
  • The ability to manage priorities effectively and perform well in a fast-paced environment
  • Strong deductive reasoning skills to analyze issues and respond quickly in a demanding environment
  • The ability to collaborate effectively with both small and large groups

What will help you stand out:

  • Knowledge of mortgage regulations, including TRID and RESPA
  • Experience as an Encompass or other LOS power user or administrator

 
#mortgage

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