• Establish relationship with local service providers.
• Develop liaisons with community agencies to help link residents to services needed.
• If a resident requires a level of care not available through community services, liaison will assist resident to identify options.
• Assist residents with navigating local service provider and agency network.
• Quarterly updates of services provided to Owner and Director of Social Services including calendar of events and noting resident attendance.
• Work with ERES to set up educational programs and relevant programs.
• Form an activity committee among residents and interested parties.
• Report suspected abuse to proper agencies.
• Create and educate residents on services available by sharing "Community Resource Manual".
• Maintain resident files in secure area to ensure confidentiality.
• Creates and distributes monthly property newsletter.
• Demonstrates sensitivity and responsiveness to cultural differences within the resident population. Maintains resident confidentiality.
• Reports all instances of abuse or neglect and takes proactive steps to protect residents.
• Participates in overall planning for activities at the property.
• Obtain needed items for residents through agencies.
• Assists resident in securing needed items in their homes.
Additional services- case by case basis and only with consent of Owner
• Provide training to property management staff on identifying and working with specific types of physical or mental disabling conditions, applicable fair housing rules, etc.
• With resident approval, conduct an in-depth assessment and create "Case Management Plan".
• Cooperate in appropriate legal proceedings when necessary/Coordinates with hospital staff regarding discharges planning for residents returning to their apartments.
• Identifies education and health programs to enhance the residents' quality of life.
• Must be able to effectively communicate with a diverse population and group of personalities.
• Understanding of social service funding, eligibility and access to community services
• Understanding of the neighborhood and available services
• Excellent interpersonal relationship skills
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Education (Desired): Bachelor's Degree or Associates Degree in Social Work, Counseling, other social science major.
• Previous experience as a Social Service Coordinator or Resident Liaison
• Access to reliable transportation
• The employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.