Helper Management System Jobs in Chicago, IL (NOW HIRING)

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Help Shape One of the Industry's Most Respected Customer Learning Programs At Xylem, we believe learning is more than training. It is how we help customers build expertise, solve complex challenges, and create better outcomes for the communities they serve.

We are seeking a highly organized, customer-focused Learning Management Systems & Training Specialist to join the globally recognized Bell & Gossett Little Red Schoolhouse team. In this role, you will serve as the primary administrator of our Learning Management System while helping deliver exceptional customer education experiences that support professionals across the HVAC and hydronics industry. If you enjoy leveraging learning technology, improving the learner experience, analyzing training data, and collaborating with customers and instructors to deliver impactful educational programs, this is an outstanding opportunity to make a meaningful impact.

Why This Role Is Different

Many LMS positions focus exclusively on system administration. This role gives you the opportunity to influence the entire customer learning journey, from enrollment and engagement through certification and completion. You'll combine LMS expertise with customer‑centric program support to help deliver world‑class learning experiences for customers, partners, and industry professionals. This role follows a hybrid schedule of 3 days per week onsite.

What You'll DoLearning Management System Administration (Approximately 75%)

• Serve as the subject matter expert and day‑to‑day administrator for the Absorb Learning Management System.
• Manage course catalogs, learning paths, certifications, curricula, enrollments, and learner records.
• Maintain system integrity, data accuracy, user access, and learner reporting.
• Troubleshoot user, system, and tracking issues while partnering with IT and support teams as needed.
• Generate and analyze reports on learner participation, completions, certifications, engagement, and training effectiveness.
• Identify opportunities for process improvements and LMS optimization.
• Support scalability, consistency, and operational excellence across customer education programs.

Customer Learning Experience & Program Operations (Approximately 25%)

• Supporting instructor‑led, virtual, and self‑paced training programs.
• Managing registrations, communications, attendance tracking, certifications, and learner support.
• Coordinating logistics for onsite training programs, including scheduling, hospitality arrangements, lodging, transportation, catering, and special accommodations.
• Partnering with instructors and stakeholders to execute annual training schedules and deliver exceptional customer experiences.
• Supporting continuing education accreditation reporting and documentation.
• Building strong relationships with customers and proactively addressing learner needs.
• Contributing to the continued success and reputation of the Bell & Gossett Little Red Schoolhouse.

What You'll BringRequired Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience administering a Learning Management System.
• Experience with platforms such as Absorb, Cornerstone, Docebo, LearnUpon, SAP SuccessFactors, or similar LMS solutions.
• Strong analytical and reporting capabilities, including proficiency with Microsoft Excel.
• Excellent organizational and project management skills with the ability to manage multiple priorities.
• Exceptional customer service, communication, and relationship‑building abilities.
• Strong attention to detail and commitment to delivering a high‑quality learner experience.

Preferred Qualifications

• Experience supporting customer education, training operations, or learning programs.
• Experience administering Absorb LMS.
• Knowledge of adult learning principles or instructional design methodologies.
• Experience with learning content tools such as Articulate Rise, Storyline, Camtasia, Canva, or Adobe Creative Suite.
• Ability to enhance PowerPoint presentations and training materials to improve user engagement and visual consistency.
• Experience in HVAC, hydronics, technical training, or industrial manufacturing environments.

Benefits

• Medical, dental, and vision coverage from day one
• Hybrid work environment
• Paid parental leave and family‑building benefits
• Retirement savings plan with company contributions
• Paid time off and company holidays
• Tuition reimbursement and professional development opportunities
• Wellness and employee assistance programs
• Volunteer opportunities through Xylem Watermark

Salary

The salary range for this position is $65,000 to $80,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range.

Work Schedule

Hybrid schedule of 3 days per week onsite.

Equal Opportunity & Inclusion

Proud to be an Equal Employment Opportunity (including disability and veterans) and Aff

We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

We reserve the right to modify this job description and assign additional duties as needed.