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Studio Lead| Leadership Growth Opportunity

The Creativity Cafe
South Point Shopping Center
99 Highway 81 West, Suite 101
McDonough, GA 30253

Help Us Build Henry County’s Favorite Creative Destination

The Creativity Cafe is a locally owned creative experience studio that has served McDonough and Henry County since 2016.

We offer pottery painting, pottery wheel experiences, clay handbuilding, canvas and wood painting, birthday parties, camps, workshops, field trips, showers, family events, adult experiences, and group programs.

We believe the artwork is only part of what our guests take home. Our true purpose is to help people connect, celebrate, build confidence, create meaningful keepsakes, and make lasting memories through creativity.

We are looking for a hands-on Studio Lead who wants to help us provide exceptional guest experiences, lead our team, improve daily studio operations, and grow into greater leadership responsibility.

This position includes a potential growth path to Assistant Manager based on performance and business needs.

About the Position

This is not a desk-only management role. The Studio Lead works alongside the team by:

• Greeting and assisting customers
• Leading assigned shifts
• Opening and closing the studio
• Supporting Studio Assistants
• Running parties, camps, classes, and events
• Answering phones and booking experiences
• Processing transactions
• Maintaining a clean and organized studio
• Stocking and merchandising
• Processing customer pottery
• Supporting sales, bookings, and customer follow-up
• Capturing approved photos and videos
• Helping prepare the studio for future business

We are looking for someone who takes ownership and does not wait to be told every task.

During busy periods, you will help manage customers, employees, transactions, events, and studio flow.

During slower periods, you will help prepare for upcoming bookings, organize supplies, follow up on customer inquiries, create displays, support approved social-media content, restock, complete inventory, and perform other work that supports future business.

What You’ll DoLead the Shift

• Open and close the studio
• Review the daily schedule and bookings
• Assign work to Studio Assistants
• Help train and coach employees
• Monitor customer service and task completion
• Complete required checklists and shift reports
• Communicate concerns to management

Create Great Customer Experiences

• Welcome every guest
• Explain our activities, prices, and procedures
• Help customers choose projects and experiences
• Provide paint and technique demonstrations
• Answer phones and customer questions
• Process sales and bookings
• Resolve routine concerns professionally
• Encourage repeat visits, reviews, parties, classes, and group bookings

Support Parties and Events

• Lead and assist with birthday parties
• Support camps, workshops, field trips, showers, and group experiences
• Prepare rooms and supplies
• Communicate with hosts, parents, teachers, and organizers
• Keep events organized and on schedule
• Reset rooms after events

Maintain Studio Readiness

• Keep guest areas clean, stocked, organized, and safe
• Clean and reset tables, tools, shelves, sinks, and restrooms
• Sweep, mop, dust, sanitize, and organize
• Unpack shipments and stock products
• Monitor inventory and supplies
• Merchandise pottery and studio displays
• Label, organize, glaze, wrap, and process customer pottery after training
• Load and unload kilns after training and authorization

Help Grow the Business

• Follow up on assigned customer inquiries
• Promote relevant classes, parties, memberships, camps, clay, and wheel experiences
• Help generate reviews, referrals, repeat visits, and bookings
• Capture approved customer and studio content
• Help promote upcoming events
• Identify potential school, church, business, daycare, and group opportunities
• Use slower periods productively

What Success Looks Like

A successful Studio Lead:

• Provides warm, attentive customer service
• Leads by example
• Takes initiative
• Remains productive during slow periods
• Maintains a clean and guest-ready studio
• Communicates clearly
• Works well with children and adults
• Supports and coaches employees
• Solves routine problems
• Follows systems and checklists
• Helps increase bookings, sales, reviews, and repeat visits
• Can lead assigned shifts with limited supervision

QualificationsRequired

• Two or more years of leadership, supervisory, shift-lead, or management experience preferred
• Two or more years of customer-service experience
• Strong communication and organization skills
• Ability to work professionally with children and adults
• Ability to multitask in a customer-focused environment
• Dependability and punctuality
• Willingness to learn
• Comfort speaking to individuals and groups
• Basic comfort with point-of-sale, scheduling, email, digital checklists, and social media
• Reliable transportation
• High school diploma or equivalent work experience

Helpful Experience

Experience in retail, restaurants, hospitality, entertainment, recreation, education, sales, camps, parties, or family-focused businesses is helpful. Arts-and-crafts or ceramics experience is welcome but not required. We provide studio-specific training.

Schedule

This position begins as a flexible part-time to full-time leadership opportunity.

Initial hours may generally range from approximately 15 to 30 hours per week, depending on:

• Customer traffic
• Bookings
• Parties and events
• Camps and classes
• Seasonal demand
• Performance
• Business needs

Hours are not guaranteed and may vary. Candidates must be available for a combination of:

• Weekdays
• Evenings
• Weekends
• School breaks
• Special events
• Select holidays

Current walk-in hours generally include:

• Monday–Friday: 1:00 p.m.–8:00 p.m.
• Saturday: 10:00 a.m.–10:00 p.m.
• Sunday: 1:00 p.m.–8:00 p.m.

Appointments, preparation, parties, camps, and private events may occur outside public walk-in hours.

Physical Requirements

The position may require the ability to:

• Stand and walk for extended periods
• Bend, reach, stoop, and kneel
• Perform repetitive hand and arm movements
• Move tables, chairs, boxes, supplies, and inventory
• Safely lift and carry up to 50 pounds
• Perform cleaning, stocking, setup, breakdown, and project-processing duties

Reasonable accommodations may be available for qualified individuals.

Compensation and Benefits

Pay range: $12.00–$15.00 per hour, based on relevant leadership experience, customer-service background, availability, training readiness, and ability to independently lead studio shifts. Most candidates will not automatically begin at the highest rate. Additional opportunities may include:

• Customer tips, when applicable
• Sales and performance incentives
• Paid studio-specific training
• Employee discounts after eligibility requirements are met
• Paid-time-off eligibility after 12 months, subject to company policy
• Increased hours as the business grows
• Leadership-development opportunities
• Potential consideration for advancement to Assistant Manager

Promotion and increased hours are based on performance and business needs and are not guaranteed. This position offers a potential growth path to Assistant Manager, with a separate pay range of $15.00–$19.00 per hour. Advancement is based on demonstrated performance, expanded responsibilities, business needs, and position availability and is not guaranteed.

Why Work With Us?

At The Creativity Cafe, we do more than sell pottery and art projects.

We help people celebrate birthdays, enjoy date nights, spend time with family, build confidence, create keepsakes, and begin traditions.

Our employees are experience creators, memory makers, brand ambassadors, and community builders. This is a good opportunity for someone who wants to:

• Build leadership experience
• Learn small-business operations
• Develop customer-service and sales skills
• Lead parties and creative events
• Help shape a growing local business
• Earn greater responsibility through strong performance

How to Apply

This position is available for immediate consideration.

Please submit a complete application and include your relevant leadership, customer-service, sales, event, training, retail, restaurant, or management experience.

We look forward to learning more about you and your interest in helping The Creativity Cafe become Henry County’s most recognized, loved, and booked creative experience destination.

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