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Helpdesk Jobs in Suwanee, GA (NOW HIRING)

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Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

The Helpdesk Technician is responsible for technical support, assisting end users with their day-to-day technical duties and issues. Responsibilities: * Serve as the first point of contact for users ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

At CNR, you're not just another help desk tech--you're part of a team that invests in your growth and celebrates your success. We offer: * Competitive salary based on experience * Remote flexibility ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

At CNR, you're not just another help desk tech--you're part of a team that invests in your growth and celebrates your success. We offer: * Competitive salary based on experience * Remote flexibility ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

At CNR, you're not just another help desk tech--you're part of a team that invests in your growth and celebrates your success. We offer: * Competitive salary based on experience * Remote flexibility ...

Ask IT consulting

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7, Active Directory, COTS applications.

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334 Duration: 12 Months(Possibility of extension) On Site : As a Help Desk System Analyst ...

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

Work with vendors to help resolve technical issues * Lift, move IT equipment and rearrange work areas for employees * Create and maintain process documents * Basic networking skills such as ...

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Helpdesk information

See Suwanee, GA salary details

$11

$21

$31

How much do helpdesk jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for helpdesk in Suwanee, GA is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.18 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Suwanee, GA?

The most popular types of Helpdesk jobs in Suwanee, GA are:

What are popular job titles related to Helpdesk jobs in Suwanee, GA?

For Helpdesk jobs in Suwanee, GA, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Suwanee, GA look for?

The top searched job categories for Helpdesk jobs in Suwanee, GA are:

What cities near Suwanee, GA are hiring for Helpdesk jobs?

Cities near Suwanee, GA with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Suwanee, GA as of August 2026, with employment types broken down into 79% Full Time, 15% Part Time, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $44,820 per year, or $21.5 per hour.

Helpdesk Technician

Atlanta, GA

authority
Government Relations and Lobbying Services • 51 - 200 employees
Learn more about authorityexternal

$19.25 - $26/hr

Full-time

Re-posted 25 days ago

Job description

The Helpdesk Technician is responsible for technical support, assisting end users with their day-to-day technical duties and issues. 

Responsibilities:  

  • Serve as the first point of contact for users (Tier 1) seeking technical assistance over the phone, email, and ticketing system. 
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by the user.
  • Triage and prioritize helpdesk support requests.
  • Work on multiple systems from different company departments.
  • Direct unresolved issues to the next level of support personnel (Tier 2).
  • Record events and problems and their resolution in helpdesk tickets.
  • Identify and suggest possible improvements on helpdesk policies and procedures.
  • Assist the IT department as needed. 

Qualifications:  

  • 2-year degree in computer science or similar experience.
  • Proven experience as a Helpdesk Technician or other IT support role.
  • Tech savvy with working knowledge of office automation products, databases and remote-control tools.
  • Jira ticket system experience preferred but not required.
  • Azure, Office 365, Exchange online, Windows 10 experience
  • Ability to diagnose and resolve basic to mid-level technical issues.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Excellent verbal and written communication skills.
  • Solution orientation to problem resolution and process improvement.
  • Thorough knowledge of desktop and business/technical support systems. 

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