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Helpdesk Jobs in Goodyear, AZ (NOW HIRING)

krg technology inc

Helpdesk Support

Phoenix, AZ

$19.75 - $26.75/hr

Job Title : Helpdesk Support Location: Phoenix, AZ Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory management ...

krg technology inc

Helpdesk Support

Phoenix, AZ

$19.75 - $26.75/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

IES Communications

Helpdesk Administrator

Tempe, AZ · On-site

$21/hr

A Helpdesk Administrator also handles server and domain changes. Also, among the duties is troubleshooting and configuring a wide variety of hardware devices. General Job Duties and Responsibilities ...

Judge Group, Inc.

Service Desk-Helpdesk

Phoenix, AZ · On-site

$18 - $22/hr

Service Desk-Helpdesk Location: Downtown, Phoenix Onsite: Yes, 5 Days Can go full time: yes Rate: 18-22/hr Contact: Brian Merin; ; The Role: Our client is seeking a Service Desk Technician to join ...

TEKsystems

IT Helpdesk Manager

Phoenix, AZ

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

Willmeng Construction

IT Helpdesk

Phoenix, AZ · On-site

The Role Provide Tier 1 support to a distributed workforce using Windows laptops and Office 365 during an 8-hour shift. Log, categorize, prioritize, and manage incidents and requests in HappyFox in ...

TEKsystems

IT Helpdesk Manager

Phoenix, AZ

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

Lime Logistics LLC

Helper

Phoenix, AZ · On-site

$18/hr

As one of our DA Helpers, you will be trained and provided with the tools and support necessary to be an ambassador for Lime Logistics as you deliver packages direct to customer doors. Whether this ...

Lime Logistics LLC

Helper

Phoenix, AZ · On-site

$18/hr

As one of our DA Helpers, you will be trained and provided with the tools and support necessary to be an ambassador for Lime Logistics as you deliver packages direct to customer doors. Whether this ...

Complete Logistics Solutions LLC

Helper

Phoenix, AZ · On-site

$17 - $17.75/hr

As a Driver Helper, you will ride along in an Amazon-branded, DOT regulated box truck and support the driver in delivering packages. Clgs is seeking motivated team players to join our delivery team ...

All My Sons Moving & Storage

Mover / Helper

Phoenix, AZ · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

Suncoast

Installation Helper

Glendale, AZ · On-site

$20/hr

Help with simple electrical connections (training provided) * Support warehouse and team communication * Occasionally help with trade show setup * Learn skills on the job from an experienced team ...

Schuff Steel

Production Helper

Phoenix, AZ · On-site

$15.25 - $19/hr

Production Helper assists workers engaged in the fabrication of structural metal products by assisting in assigned duties as needed and required. The Production Helper utilizes a high degree of ...

DBM GLOBAL INC

Production Helper

Phoenix, AZ

$15.25 - $19/hr

Production Helper assists workers engaged in the fabrication of structural metal products by assisting in assigned duties as needed and required. The Production Helper utilizes a high degree of ...

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All JobsHelpdesk JobsHelpdesk Jobs in Goodyear, AZ

Helpdesk information

See Goodyear, AZ salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for helpdesk in Goodyear, AZ is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.38 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Goodyear, AZ?

The most popular types of Helpdesk jobs in Goodyear, AZ are:

What job categories do people searching Helpdesk jobs in Goodyear, AZ look for?

The top searched job categories for Helpdesk jobs in Goodyear, AZ are:

What cities near Goodyear, AZ are hiring for Helpdesk jobs?

Cities near Goodyear, AZ with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Goodyear, AZ as of August 2026, with employment types broken down into 80% Full Time, 13% Part Time, 1% Temporary, and 6% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $47,049 per year, or $22.6 per hour.

Helpdesk Manager

Pacific Office Automation

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Pacific Office Automation rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

216th of 366 rated logistics

Job description

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Are you someone who knows your way around managing IT projects, has a high attention to detail, organizational skills, and can provide outstanding customer service? Come Join POA's dynamic and growing IT team! As Helpdesk Manager, you will be responsible for the successful delivery of our I.T. managed services customers Helpdesk. For this position, we are seeking an individual who possesses a unique mix of strong IT technical service, management and support abilities, within an IT ecosystem, combined with solid hands-on technical experience.

Responsibilities:

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Manage the operation and organization of the Helpdesk.
  • Conduct performance evaluations to monitor delivered results from the Helpdesk.
  • Attend team meetings with technical staff.
  • Mentor, coach and develop team members.
  • Document internal procedures.
  • Ask educated questions and listen to customers to determine root cause of issues.
  • Become a technical escalation for IT team members.
  • Train incoming staff.
  • Report significant and recurring issues to the tier-1-2-3 support team.
  • Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.
  • Advise team members on appropriate actions.
  • Follow standard help desk procedures.
  • Follow up with customers and users to ensure complete resolution of issues.
  • Redirect problems to correct resource.
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Evaluate and review the overall performance of the Helpdesk thru KPIs.
  • Develop, evaluate and implement KPIs.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Prepare activity reports.
  • Inform management of recurring problems.
  • Stay current with system information, changes, and updates.
  • Help update training manuals for new and revised software and hardware.
  • Develop a positive working environment.
  • Provide great customer experience.
  • Ensure customer services is timely and accurate daily.
  • Communicate, work, and collaborate with different stakeholders (Technicians, Customers, Technical Account Managers, and Sales Representatives)

Benefits

  • Advancement and growth into leadership roles
  • Team-player environment
  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.

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