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Helpdesk Jobs in Fishers, IN (NOW HIRING)

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Summary The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical support helpdesk, overseeing a team that resolves hardware, software, and operating procedure issues ...

nLeague Services Inc

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Job ID: (785852) Helpdesk Analyst Location: Indianapolis, IN Duration: 12+ Months (Possibility of Extensions) Client: IN-IDOH Hybrid Job Specific Skills needed for this position: * Associate's or ...

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Summary The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical support helpdesk, overseeing a team that resolves hardware, software, and operating procedure issues ...

Techgene Solutions LLC

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

IN-IDOH Helpdesk Analyst (785852) Local candidates only 2 N. Meridian St. Indianapolis IN, 46204 | Hybrid | In person The Immunization Helpdesk Analyst provides technical and customer support for ...

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN · On-site

The Helpdesk Team Lead is responsible for deliveringtechnical support to employees across the organization through phone, email,and in-person interaction. This role assists both end users and IT team ...

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN · On-site

The Helpdesk Team Lead is responsible for deliveringtechnical support to employees across the organization through phone, email,and in-person interaction. This role assists both end users and IT team ...

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Helpdesk information

See Fishers, IN salary details

$11

$21

$31

How much do helpdesk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for helpdesk in Fishers, IN is $21.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.28 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Fishers, IN?

The most popular types of Helpdesk jobs in Fishers, IN are:

What are popular job titles related to Helpdesk jobs in Fishers, IN?

For Helpdesk jobs in Fishers, IN, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Fishers, IN look for?

The top searched job categories for Helpdesk jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Helpdesk jobs?

Cities near Fishers, IN with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Fishers, IN as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $45,072 per year, or $21.7 per hour.

Helpdesk Supervisor

USIC

Indianapolis, IN • On-site

Full-time

Posted 10 days ago

USIC rating

6.6

Company rating: 6.6 out of 10

Based on 269 frontline employees who took The Breakroom Quiz

319th of 499 rated business services

Job description

Job Description:

Location: Indianapolis, IN

Schedule: Must be available for both 1st and 2nd shifts. (6am-3pm and or 2pm-10pm).
Availability for occasional on-call or after-hours support as business needs require.

Summary

The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical support helpdesk, overseeing a team that resolves hardware, software, and operating procedure issues submitted through both a ticketing platform and live phone calls. This role ensures timely, high-quality resolution of end-user issues, sets team priorities, and serves as an escalation point for complex or time-sensitive problems affecting utility operations and customer service.

Responsibilities

  • Supervise and coordinate helpdesk staff handling incoming support requests via ticketing system and live phone queues.

  • Triage, assign, and monitor tickets to ensure timely resolution in accordance with service level agreements (SLAs).
  • Provide hands-on troubleshooting and resolution support for hardware, software, and operating procedure-related issues.
  • Serve as an escalation point for complex technical issues or calls that front-line staff cannot resolve.
  • Monitor call volume, ticket queues, and team workload, adjusting staffing and priorities as needed throughout the day.
  • Develop, document, and update standard operating procedures (SOPs) and knowledge base articles for common issues.
  • Train, coach, and mentor helpdesk staff on technical skills, customer service standards, and platform usage.
  • Manage daily standups to include evaluation of previous day's performance, top trending issues, and setting goals for the current day
  • Track and report on key helpdesk metrics (ticket volume, resolution time, call handling, customer satisfaction).
  • Coordinate with other IT teams and departments on recurring issues, system outages, and process improvements.
  • Ensure adherence to company policies, data security practices, and utility industry compliance requirements.

Requirements

  • Demonstrated ability to manage support issues through a ticketing platform and via live phone calls simultaneously.
  • Working knowledge of both hardware and software troubleshooting, as well as operating procedure-related support issues.
  • Strong self-motivation with the proven ability to independently prioritize competing tasks in a fast-paced environment.
  • Prior experience in a helpdesk, call center, or technical support role, including supervisory or lead responsibilities.
  • Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
  • Strong organizational skills and comfort managing multiple priorities and deadlines at once.
  • High school diploma or equivalent required; Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.
  • Experience with the 8x8 call platform, preferred
  • Experience with Zendesk ticketing software, preferred.
  • Prior experience supporting a utility, municipal, or other regulated operational environment.
  • Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, HDI Support Center Supervisor), preferred.

We are an Equal Opportunity Employer. Veterans are encouraged to apply.

What USIC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About USIC

Sourced by ZipRecruiter

USIC is a leading provider of underground utility damage prevention services, performing over 70 million locates each year. With a strong reputation for reliability, USIC offers a comprehensive range of utility services across the United States and Canada. The company's mission is to deliver innovative and efficient solutions that prioritize safety and protect critical assets and infrastructure for its partners.

Industry

Internet and it

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2008

Social media

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