ZipRecruiter

Log In

1

Helpdesk Support Jobs in Crofton, MD (NOW HIRING)

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

What if you could use those skills to improve the technology supporting the Intelligence Community? We're looking for a system administrator who can implement and maintain a system to help us deploy ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

Job Title Helpdesk Technician Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

What if you could use those skills to improve the technology supporting the Intelligence Community ... You'll help clients overcome tough challenges through monitoring and performance management. Your ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

What if you could use those skills to improve the technology supporting the Intelligence Community? We're looking for a system administrator who can implement and maintain a system to help us deploy ...

Doyon, Limited

Helpdesk Manager

Washington, DC · On-site

Coordinate with clients and helpdesk staff to ensure meeting and event technology requests are met and exceeded. • Lead a team of 4 helpdesk engineers on a daily basis. • Manage support ticket ...

previous page

Showing results 41-60

All JobsHelpdesk Support JobsHelpdesk Support Jobs in Crofton, MD

Helpdesk Support information

See Crofton, MD salary details

$12

$23

$34

How much do helpdesk support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for helpdesk support in Crofton, MD is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.25 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.

What cities near Crofton, MD are hiring for Helpdesk Support jobs?

Cities near Crofton, MD with the most Helpdesk Support job openings:

Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Crofton, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,699 per year, or $23.4 per hour.

HSPD-12 Helpdesk-Customer Support

Global Resource Solutions, Inc.

Washington, DC • On-site

Full-time

Re-posted 17 days ago

Job description

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of HSPD-12 Helpdesk- Customer Support.

Job Description:

Summary: The HSPD-12 Helpdesk- Customer Support shall provide support and assistance to all ICE PCIF managers and ICE PIV cardholders in the form of customer service, and shall serve as the subject matter expert on HSPD-12 and PACS related issues.

Essential Duties & Responsibilities:

· Manage the consumables for the PCIF including: replacing consumables, maintaining a consumables inventory, and providing printer consumable guidelines information based on inventory and usage metrics.

· Maintain an inventory of PCIF/HSPD-12 equipment to include issuing and receiving. Assist cardholders with re-setting a personal identity verification number (PIN) as required.

· Assist cardholders with trouble shooting techniques to resolve Physical Access Control Systems (PACS) and Logical Access Control System (LACS) issues. Manage the HSPD-12 Lost/Stolen/Compromised PIV card process to include providing instructions to cardholders, tracking and monitoring submitted Reports of Surveys (ROS).

· Manage the centrally printed PIV card process to included tracking, documenting and shipping of PIV cards within the United States and Internationally to authorized locations.

· Provide fingerprint services (hard copy and electronic) to support federal background investigation requirements and transmit for processing


Requirement:

· Minimum High School Diploma or GED – Two-year college degree preferred

· Three (3) years of experience

Security Requirements:

· Public Trust – Secret clearance preferred

Skills:

· Must have in-depth knowledge of and skills in Windows-based and web-based desktop applications, such as Microsoft Office Professional, Microsoft Project, and Microsoft SharePoint.

· More specifically, it requires working knowledge of software/desktop applications (PC operating systems, office automation suites, office productivity software, groupware, email clients, digital collaboration tools, etc.) deployed in the ICE enterprise information technology environment.

· Experience and knowledge using Microsoft Office Suite


Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk.

Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.

GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.