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Helpdesk Support Jobs in Crofton, MD (NOW HIRING)

Grossberg Company LLP

IT Support Technician I

Bethesda, MD · On-site

$23 - $31.50/hr

They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and software issues, and assist with the setup and deployment of workstations and equipment.

Bizzell

IT Specialist Helpdesk II

Hyattsville, MD · On-site

Helpdesk Support Services: * Act as the initial point of contact for users seeking technical assistance via phone, chat, email, or in person. * Provide first and second-level technical support for ...

Window Nation

IT Help Desk Administrator

Fulton, MD · On-site

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction -Modify configurations, utilities, software default settings, etc. for local workstations -Utilize and ...

Window Nation

IT Help Desk Administrator

Fulton, MD · On-site

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction -Modify configurations, utilities, software default settings, etc. for local workstations -Utilize and ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Provide phone and helpdesk support for local and off-site employees. * Diagnose system errors and other issues. * Follow-up with employees to ensure issues are resolved. * Assist with the onboarding ...

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Showing results 21-40

All JobsHelpdesk Support JobsHelpdesk Support Jobs in Crofton, MD

Helpdesk Support information

See Crofton, MD salary details

$12

$23

$34

How much do helpdesk support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for helpdesk support in Crofton, MD is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.25 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.

What cities near Crofton, MD are hiring for Helpdesk Support jobs?

Cities near Crofton, MD with the most Helpdesk Support job openings:

Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Crofton, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,699 per year, or $23.4 per hour.

Helpdesk Support Technician (BCPS) - A

Tecknomic

Washington, DC

$22.75 - $30.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Tecknomic is searching for Helpdesk Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS). These are full-time, onsite positions with Tecknomic and the project is with BCPSS. This role could become available in early February.
Please note that candidates will need to provide proof of Covid-19 vaccination, if offered the role.
Deadline to submit your application: February 29th, 2024
What we bring:
•    Health, Dental and Vision Benefits
•    Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company
•    Time off: Public Holidays, Vacation Days & Sick Days
•    401K

The ideal candidate must possess the following:

Responsibilities: 

Communicates with all levels of customers 

• Installs and configures applications and other supported software packages Performs basic troubleshooting and triage of computers via remote computer access and phone 

• Resolves routine issues and problems related to hardware and software Creates tickets for all problems called into the Technology Helpdesk 

• Quickly escalates issues and problems that are not resolvable as necessary Assists clients with resolving device related issues via telephone support

 • Helps determine technical needs of supported systems 

• Participates as team member on projects Records activities in the service desk software system Updates/Creates internal supported system documentation Communicate technical issues, risks, and approaches to clients • Performs other duties as assigned 


Required Skills: 

• Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency. 

• Experience with remote troubleshooting preferred 

• Possession of a valid class C Maryland driver's license or an equivalent is required.


Desired Skills: 

• Possession of A+ (Remote Technician) and Network+ certification is preferred 

• Knowledge of computer operations and support Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment 

• Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components 

Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities 

Skill in establishing and maintaining effective working relationships 

Skill in effectively prioritizing assignments and tasks 

• Skill in communicating clearly and effectively 

• Ability to provide consistent quality customer service 

Ability to deescalate customers 

• Ability to maintain confidential information  

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