We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
Helpdesk Administrator
Newton Upper Falls, MA · On-site
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
Helpdesk Administrator
Newton Upper Falls, MA · On-site
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
Helpdesk Administrator
Avon, MA · On-site
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
Helpdesk Administrator
Avon, MA · On-site
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...
Helpdesk Support information
See Boston, MA salary details
$13.84 - $15.93
2% of jobs
$15.93 - $18.02
6% of jobs
$18.02 - $20.11
12% of jobs
$20.69 is the 25th percentile. Wages below this are outliers.
$20.11 - $22.20
17% of jobs
The median wage is $23.87 / hr.
$22.20 - $24.28
16% of jobs
$24.28 - $26.37
16% of jobs
$27.42 is the 75th percentile. Wages above this are outliers.
$26.37 - $28.46
12% of jobs
$28.46 - $30.55
7% of jobs
$30.55 - $32.64
6% of jobs
$32.64 - $34.73
3% of jobs
$34.73 - $36.82
2% of jobs
$13
$25
$36
How much do helpdesk support jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for helpdesk support in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $28.22 per hour, depending on experience, location, and employer.
What is the difference between Helpdesk Support vs Technical Support Specialist?
| Aspect | Helpdesk Support | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more specialized depending on technical area |
| Work Environment | Helpdesk desks, call centers, remote support | Remote or on-site technical environments, troubleshooting hardware/software |
| Employer & Industry | IT service providers, corporate IT departments, tech companies | IT firms, software companies, hardware vendors |
| Common Search & Comparison | Helpdesk Support vs Technical Support Specialist |
Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.
What are some common challenges faced by helpdesk support, and how can they effectively address them?
Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.
What is helpdesk support?
Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.
What are the key skills and qualifications needed to thrive as helpdesk support?
To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.
Is helpdesk support a good career?
Helpdesk support is a viable career for those interested in IT and customer service, involving troubleshooting hardware and software issues. It often requires strong communication skills, technical knowledge, and certifications like CompTIA A+; the role can lead to advanced positions in IT support or network administration.
Full-time
Posted 8 days ago
Job description
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows environments, Microsoft 365, and retail technology systems. This role is responsible for resolving technical issues, managing service requests, supporting end users, and ensuring timely issue resolution while delivering excellent customer service.
Primary Responsibilities- Serve as the first point of contact for IT support requests from corporate and retail users.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and business applications.
- Provide technical support for retail technologies, including Point of Sale (POS) systems, payment terminals, barcode scanners, receipt printers, and inventory management applications.
- Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system.
- Escalate complex issues to appropriate technical teams while maintaining ownership and communication with end users.
- Manage user accounts, password resets, access permissions, and onboarding/offboarding activities.
- Install, configure, and maintain Windows operating systems, software applications, and hardware devices.
- Assist with software deployments, system upgrades, hardware refreshes, and technology rollouts.
- Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Monitor ticket queues to ensure service level agreement (SLA) compliance.
- Provide remote support via phone, email, chat, and remote desktop tools.
- Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 2+ years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support.
- Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
- Knowledge of Active Directory, user account administration, and password management.
- Experience with IT service management and ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
- Strong troubleshooting skills across hardware, software, and basic networking issues.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Experience supporting retail environments and store technology solutions.
- Knowledge of POS systems, payment processing devices, barcode scanners, receipt printers, and inventory management systems.
- Experience with Mobile Device Management (MDM) platforms.
- Familiarity with remote support tools and endpoint management solutions.
- ITIL Foundation certification or equivalent IT service management experience.
- Experience supporting enterprise environments across multiple locations.