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Helpdesk Support Jobs in Boston, MA (NOW HIRING)

Centerfield

IT Helpdesk Support Engineer

Boston, MA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Preferred experience supporting MacOS environments. * Strong knowledge of Microsoft 365 ... helpdesk, or technical support role, with a proven track record of managing end-user compute ...

TEKsystems

Help Desk Support

Norwell, MA

$28 - $40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helping support "One Label" project to launch a universal label and asset tracking Additional tasks include supporting the company-wide Windows 11 migration project, maintaining documentation for ...

TEKsystems

Help Desk Support

Norwell, MA

$28 - $40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helping support "One Label" project to launch a universal label and asset tracking Additional tasks include supporting the company-wide Windows 11 migration project, maintaining documentation for ...

Arise Financial

IT Support Specialist I (Helpdesk)

Canton, MA · On-site

$28.80 - $29.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Meaningful work that positively impacts our members and communities About the Role As an IT Support Specialist I, you'll be a key part of the team helping our employees get the most from their ...

PB consulting

Helpdesk Administrator

Newtonville, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

South Weymouth, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

North Scituate, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Melrose, MA

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

East Walpole, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Abington, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Roslindale, MA

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Holbrook, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Hyde Park, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Readville, MA

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

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All JobsHelpdesk Support JobsHelpdesk Support Jobs in Boston, MA

Helpdesk Support information

See Boston, MA salary details

$13

$25

$36

How much do helpdesk support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for helpdesk support in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $28.22 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

Is helpdesk support a good career?

Helpdesk support is a viable career for those interested in IT and customer service, involving troubleshooting hardware and software issues. It often requires strong communication skills, technical knowledge, and certifications like CompTIA A+; the role can lead to advanced positions in IT support or network administration.
Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Boston, MA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

IT Helpdesk Support Engineer

Centerfield

Boston, MA • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Hi, We're Centerfield!
Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world's leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield's digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
The Opportunity...
Centerfield Media Holdings is seeking a strategic and hands-on IT Helpdesk Administrator to lead a modern, cloud-first IT operations function in a fast-growing organization. This role is key to ensuring seamless delivery of end-user technology services across Microsoft 365 device management, IT service management, identity and access, and vendor operations.
As a site leader in our hybrid-cloud workplace, you will drive operational excellence across the service desk, device provisioning, and lifecycle management, while partnering with engineering and security teams on scalable, secure, and user-centric technology solutions. You will own ITSM platform effectiveness, champion modern endpoint management, and support end users that keep pace with our evolving business needs.
How You'll Contribute...
  • Strong proficiency with Windows 10/11 troubleshooting (boot issues, software installation, drivers, Windows Update, PC performance).
  • Preferred experience supporting MacOS environments.
  • Strong knowledge of Microsoft 365 administration at the user and device level (e.g., Intune, Autopilot, Outlook, Teams, OneDrive, SharePoint) and working familiarity with hybrid-domain operation.
  • Demonstrated ability with PC image management, application deployment, and inventory strategies for Windows 11 environments.
  • Experience with enterprise endpoint management tools such as Microsoft Intune or Ninja RMM.
  • Familiarity with Active Directory Group Policy, Entra ID, user/group management, and GPO basics.
  • Experience supporting campus network systems: Understanding of TCP/IP, DNS, DHCP, VLANs, LAN/WAN, and 802.11 Wi-Fi and VPN configurations. Hands-on experience with Fortinet and Cisco network infrastructure desired.
  • Working knowledge of cloud-native Identity and Access Management (IAM) software (Okta, OAuth), including MFA and Biometric or USB hardware authentication devices to enhance security.
  • Experience deploying and troubleshooting Endpoint Security solutions like Microsoft Defender, Sentinel One, Sophos Central, or CrowdStrike.
  • Preferred experience supporting an endpoint environment with a zero-trust SASE platform or cloud-native secure web gateway, such as Zscaler ZIA, Palo Alto Prisma Access, or Netskope One.
  • Understanding of Azure Virtual Desktop, Citrix, or VMware Horizon as it relates to remote application deployment and support.
  • Patch management, vulnerability remediation actions, and asset management processes.

ITSM & Governance
  • Strong understanding and hands-on experience with IT Service Management (ITSM) frameworks, including service desk ticketing processes (e.g., JIRA Service Management, ZenDesk, ServiceNow).
  • Proven success implementing and escalating ITIL processes such as Incident, Change, Request, and Asset Management.
  • Experience overseeing Configuration Management Database (CMDB) accuracy and integration with IT operations.
  • Ability to maintain service level agreements (SLAs), key performance indicators (KPIs), and continual service improvement (CSI) metrics.
  • Experience with IT Security and organization compliance, such as HIPAA and PCI standards.

Leadership & Communication
  • Skilled in assisting vendor relationships, site visits, and service level expectations.
  • Proven ability to build collaborative partnerships with cross-functional teams including cloud infrastructure, cybersecurity, and application support.
  • Exceptional organizational and communication skills with a focus on delivering high-quality service to end users.

Responsibilities
  • IT Relationship Management: Serve as the primary point of contact for local users and are responsible for understanding their needs, preferences, and challenges.
  • Project Management: Responsible for seeing projects through and communicating deliverable status with the entire team.
  • Service Desk: Drive the local service desk function to provide exceptional technical support and customer care. Ensure timely resolution of incidents and service requests and continuously improve service desk processes.
  • Identity and Access Management: Oversee identity and access management processes, ensuring secure and efficient provisioning, deprovisioning, and access control for employees, contractors, and partners. Collaborate with cybersecurity teams to enforce access policies and maintain data integrity.
  • IT Asset Management: Manage the procurement, lifecycle, and disposal of IT assets. Ensure accurate asset tracking, compliance with procurement policies, and cost-effective asset management. Align IT end-user computing infrastructure standards and asset lifecycle services with current and future business needs. Own Hardware and software license compliance and provisioning processes are managed and cost-optimized.
  • IT Service Management (ITIL): Continuous improvement of ITIL processes, including incident management, problem management, change management, configuration management, and release management. Ensure the effective use of the Configuration Management Database (CMDB) to maintain accurate and up-to-date information about the IT environment. Ensure adherence to ITIL best practices to achieve operational excellence.
  • End User Device Imaging & Deployment - Oversee server room operations, network closets, conference rooms, A/V equipment, printers, time clocks, & end-user PC image engineering. Ensure compatibility, security, and performance of end-user devices. Own the PC deployment and configuration process.
  • User Onboarding & Offboarding: Own and manage processes & technology provisioning of end users, including access management and device assignments.
  • Vendor Management: Oversee vendor relationships, ensuring high-quality service delivery and support. Evaluate vendor performance and address any issues or concerns promptly. Manage IT contracts and renewals, ensuring compliance with terms and conditions. Negotiate with vendors to secure favorable terms and maintain strong vendor relationships.
  • Service Delivery Components: Develop and maintain business relationship and alignment decks/content to ensure IT services are aligned with business objectives. Create and present regular reports on service delivery performance, including metrics and KPIs, to stakeholders. Identify areas for improvement and implement initiatives to enhance service delivery and customer satisfaction.
  • Other duties as assigned

What We're Looking For...
  • Bachelor's degree in information technology, computer science, or a related field
  • 3-5 years of experience in IT operations, helpdesk, or technical support role, with a proven track record of managing end-user compute, identity, and access management.
  • Ability to coordinate with compliance, legal, and cybersecurity stakeholders to ensure operational practices align with regulatory obligations and audit readiness.
  • (Preferred) Experience supporting IT operations in a healthcare or regulated environment, with working knowledge of HIPAA compliance requirements and the protection of PII.

Certifications
  • CompTIA A+/Network+, Security+, Azure Foundations; Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent highly preferred.
  • PMP or formal project management training is a strong plus.

Life at Centerfield...
  • This is a hybrid position, and employees are expected to work in our Boston, MA office every Tuesday, Wednesday & Thursday
  • Competitive salary + semi-annual bonus
  • Unlimited PTO - take a break when you need it!
  • Industry-leading medical, dental, and vision plans + generous parental leave
  • 401(k) company match plan - fully vested on day 1
  • Monthly happy hours, catered lunches + daily food trucks
  • Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
  • Fully stocked kitchens with snacks & drinks
  • Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
  • Monthly team outings (ball games, casino night, hikes, etc.)
  • Career growth - we enjoy promoting from within!

#LI-CC1
#LI-Hybrid
AI & Interview Policy
At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.
Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.
The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.
To learn more, visit us Here.
Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

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