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Helpdesk Support Jobs in Boston, MA (NOW HIRING)

Cox Engineering

IT Specialist I

Randolph, MA

$55K - $65K/yr

IT Specialist I - Help Desk Support Department Information Technology Reports To Helpdesk / Support Supervisor Employment Type Full-Time, Exempt Work Arrangement Onsite Level Level 1 (Entry) Position ...

Scriptwellrx

Infrastructure Support Engineer

Boston, MA · On-site

$116K - $153K/yr

Helpdesk & End‑User Support: Provide Tier 1/2 support for employee hardware, software, and account issues via a ticketing system, walk‑up requests, and chat/email. * Account & Device Management:

ArrowCore Group

HelpDesk Analyst

Needham, MA · On-site

$22.25 - $30.50/hr

HelpDesk Analyst Location: Needham, MA Duration: 3 Months with possible extension Job ... Minimum of 3-5 years of experience within an IT organization, in a technical support and customer ...

Vinfen

Helpdesk Associate

Cambridge, MA

$21.05/hr

The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem jobs and ...

Vinfen

Helpdesk Associate

Cambridge, MA · On-site

$21.05/hr

Overview The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem ...

Fintech

Help Desk Support

Beverly, MA · On-site

$45K/yr

Join Fintech in Beverly, MA as a Technical Support Specialist and play a key role in delivering seamless IT support across the organization. In this hands-on role, you'll troubleshoot systems, manage ...

Hub Technology Group

Helpdesk Technician

Cambridge, MA · Hybrid

$21.75 - $29.25/hr

HYBRID - BOSTON - W2 ONLY - * 2+ years of professional experience or mix of internships, co-ops, etc * Associates Degree or equivalent combination of education and experience. * Impeccable customer ...

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All JobsHelpdesk Support JobsHelpdesk Support Jobs in Boston, MA

Helpdesk Support information

See Boston, MA salary details

$13

$25

$36

How much do helpdesk support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for helpdesk support in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.
Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

Senior IT Support Engineer

Lexington, MA • On-site

Scorpion Therapeutics
51 - 200 employees
Learn more about Scorpion Therapeuticsexternal

Other

Posted 10 days ago

Job description

Responsibilities:
  • Administer and support Microsoft 365 (Exchange Online, SharePoint Online, OneDrive), including licensing and end-user support.
  • Administer Entra ID identity and access management: user/group lifecycle, role/access assignment, conditional access and MFA policies, and access reviews.
  • Own Microsoft Teams support for Lexington, including Teams calling, meeting rooms, collaboration governance, and troubleshooting.
  • Co-own and direct global standards for onboarding (account/access/device provisioning) and maintain standards in Intune (enrollment, configuration profiles, compliance policies, application deployment).
  • Act as senior technical escalation point for Lexington IT support; set technical standards and guide support engineers.
  • Coordinate security and infrastructure matters with the Sr. Cyber Security Engineer and Sr. System Engineer.
  • Resolve IT incidents/requests via the ticket system; ensure timely, prioritized handling.
  • Provide helpdesk support across a mixed macOS/Windows device environment, plus mobile telephony and meeting-room/video conferencing equipment; support remote/field users.
  • Perform application and user management for assigned applications; act as backup Application Manager for specified systems; maintain work instructions.
  • Ensure IT compliance with relevant regulatory/quality requirements; participate in internal/external audits.
  • Perform identity/endpoint/application security tasks and software updates aligned with change control.
  • Maintain asset and knowledge inventory.
Qualifications & Skills:
  • Hands-on experience with Microsoft 365, Entra ID, and Microsoft Teams (including Teams calling) in an international enterprise environment.
  • College or ICT/equivalent grade in Computer Sciences.
  • Working experience and/or certifications.
  • 8+ years in technology services (Support Engineer/Service Administrator or equivalent) using ITIL-based practices; ITIL certification advantage.
  • Strong hands-on Intune experience (enrollment, config profiles, compliance policies, app deployment).
  • Strong macOS support plus solid Windows client support; Intune management of both platforms is advantageous.
  • Ability to support remote/field users effectively (remote troubleshooting, device management, clear guidance).
  • Strong communication (written/verbal) and broad technology knowledge.
  • Experience in commercial and preferably multi-cultural international organizations.
  • Physically able to manage/support workplaces.
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