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Helpdesk Support Jobs in Washington (NOW HIRING)

Agile Defense

Helpdesk Specialist

Quantico, VA

Helpdesk Support III Job Title for Careers Page: Helpdesk Specialist Location: Quantico, VA Clearance Level: Top Secret Required Certification(s): Compliant with DoD 8570.01-M IAT level II - CCNA ...

Agile Defense

Helpdesk Specialist

Quantico, VA · On-site

Helpdesk Support III Job Title for Careers Page: Helpdesk Specialist Location: Quantico, VA Clearance Level: Top Secret Required Certification(s): Compliant with DoD 8570.01-M IAT level II - CCNA ...

Grossberg Company LLP

IT Support Technician I

Bethesda, MD · On-site

$23 - $31.50/hr

They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and software issues, and assist with the setup and deployment of workstations and equipment.

LaunchPointPEO

PTS Support Analyst

Washington, DC · On-site

$80K - $84K/yr

ODS offers a range of consulting services, all designed to help Federal agencies achieve their goals. Job Summary: The candidate will assist in managing and supporting various operational and ...

LaunchPointPEO

PTS Support Analyst

Washington, DC · On-site

$80K - $84K/yr

ODS offers a range of consulting services, all designed to help Federal agencies achieve their goals. Job Summary: The candidate will assist in managing and supporting various operational and ...

Window Nation

IT Help Desk Administrator

Fulton, MD

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction -Modify configurations, utilities, software default settings, etc. for local workstations -Utilize and ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Provide phone and helpdesk support for local and off-site employees. * Diagnose system errors and other issues. * Follow-up with employees to ensure issues are resolved. * Assist with the onboarding ...

Window Nation

IT Help Desk Administrator

Fulton, MD · On-site

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction -Modify configurations, utilities, software default settings, etc. for local workstations -Utilize and ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Provide phone and helpdesk support for local and off-site employees. * Diagnose system errors and other issues. * Follow-up with employees to ensure issues are resolved. * Assist with the onboarding ...

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Helpdesk Support Location: Rosslyn, VA, Clearance: Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices ...

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All JobsHelpdesk Support JobsHelpdesk Support Jobs in Washington

Helpdesk Support information

See Washington salary details

$14

$26

$38

How much do helpdesk support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for helpdesk support in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

Helpdesk support is commonly considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical skills such as using ticketing systems and remote support tools. It often serves as a stepping stone to more advanced IT roles and may require certifications like CompTIA A+.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

What is a helpdesk support role?

A helpdesk support role involves assisting users with technical issues related to hardware, software, and network systems. Support staff troubleshoot problems, provide solutions, and often use tools like ticketing systems to track and resolve issues efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and skilled technicians are still essential for handling nuanced or escalated problems that require critical thinking and customer interaction.

What are some common challenges faced by Helpdesk Support professionals, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What jobs pay 4000 a week without a degree?

Helpdesk Support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying jobs that can reach this level without a degree often include skilled trades like commercial driving, sales, or certain tech roles such as freelance IT consulting, which require relevant skills and experience rather than formal education.

What are Helpdesk Support professionals?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as a Helpdesk Support professional, and why are they important?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.
What are the most commonly searched types of Helpdesk Support jobs in Washington? The most popular types of Helpdesk Support jobs in Washington are:
What cities in Washington are hiring for Helpdesk Support jobs? Cities in Washington with the most Helpdesk Support job openings:
Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Washington as of July 2026, with employment types broken down into 34% Locum Tenens, 49% Full Time, 11% Part Time, 1% Contract, and 5% Summer. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.
Helpdesk Specialist

Helpdesk Specialist

Agile Defense

Quantico, VA

Other

Re-posted 6 days ago

Job description

About Agile Defense
 
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
 
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.

Requisition #: 1412
Job Title: Helpdesk Support III
Job Title for Careers Page: Helpdesk Specialist
Location: Quantico, VA
Clearance Level: Top Secret
Required Certification(s): Compliant with DoD 8570.01-M IAT level II - CCNA-Security, CySA+, GICSP, GSEC, Security+CE, or SSCP. Professional series Certification within the product groups technology scope (e.g. MCA).
 
SUMMARY
 
The Customer's mission is to provide advanced, reliable and secure communications, knowledge management, information systems support (voice, video and data) and data center management for the Organization in order to enable their global Network Operations mission of operating and defending the enterprise network. The Customer provides 8x5x52 (Federal business days) on site and 24x7x365 on call desktop and network support to three buildings located in Quantico, VA. The Customer supports approximately 1200 users, and the ancillary devices to support them to include workstations, printers, telephones, mobile phones (Android / Apple), servers, switches and Laptops. The average amount of trouble tickets handled by the branch is approximately 250 per month at the main facility in Quantico, VA.
 
Team provides coverage from 0600-1700 daily. Team members start at different times to provide this coverage and rotate every 6 months. For example, we have personnel that provide coverage from 0600-1400, 0800-1600, 0900-1700.
 
JOB DUTIES AND RESPONSIBILITIES
 
Provide local area network support for any desktop related problems, to include, but not limited to installation of software and service requests for assets located on the unclassified and classified network. Identify, research, and resolve technical problems as related to the user workstations, software and other related user equipment, such as mobile phones. Provide Tier II support to end users for either PC, server, or mainframe applications or hardware. Support up to 100 global users of the JWICS. Monitor and respond to hardware, software, and network problems. Provide support and assist with the Continuity of Operations Plans (COOP). Develop and implement a process through which incidents are controlled, this includes problem recognition, research, isolation, resolution, and follow-up steps as defined in the ITIL version 4 framework established guidelines for the Information Technology Service Management (ITSM) discipline for managing information technology (IT) systems. Respond to service requests via Remedy, telephone calls, email, and direct personnel requests for technical support. Document, track, and monitor problems to ensure a timely resolution as defined in the ITIL version 4 framework established Guidelines for the Information Technology Service Management (ITSM) discipline for managing information technology (IT) systems, and in accordance with required response times. Interact with network services, software systems engineering, and applications development to restore service and identify and correct core problem.
Recommend systems modifications to reduce user problems. Interact with Marine Corps Intelligence Activity (MCIA) network services, software systems engineering, and applications development to restore service and identify and correct core problems on JWICS. Experience with Mobile Devices, iPhones and Samsung configuration.
 
QUALIFICATIONS Required Certifications
 
DoD 8570 Level II certification
Education, Background, and Years of Experience
3 Years of Desktop Support Experience. Experience with Windows 11 installation and troubleshooting. Experience with imaging devices.
 
ADDITIONAL SKILLS & QUALIFICATIONS Required Skills
 
Preferred Skills
ITIL Foundation (v3) or greater (desired) Microsoft Certified Desktop Administrator Associate (MCA) (desired) VMWare Certified Professional (VCP) (desired)
Android/iOS Mobile Device Management via Intune
 
WORKING CONDITIONS
Environmental Conditions
 
Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
 
 
Strength Demands
Light - 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.
 
 
Physical Requirements
Stand or Sit Walk Repetitive Motion Use Hands / Fingers to Handle or Feel Stoop, Kneel, Crouch, or Crawl Talk or Hear See Push or Pull Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse)
Our Core Values
 
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. 
 
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
 
  • Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
  • Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
  • Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
  • Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
  • Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
  • Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.
 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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