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Helpdesk Representative Jobs in Toronto, ON (NOW HIRING)

SALT XC

Sales Representative

Oakville, ON

CA$22 - CA$26/hr

... help us do what's right for our clients. ROLE OVERVIEW Salt is seeking a results driven Sales ... Represent leading tech company as a brand ambassador within assigned retail location(s) * Build ...

Kognitive Sales Solutions

Be Seen First

Sales Representative

Richmond Hill, ON · On-site

CA$17.75/hr (+ commission)

Kognitive Sales Solutions is hiring Sales Representatives across Canada to represent one of the ... Access to a vehicle or a valid driver's license is helpful but not required Compensation * Base ...

Kent Automotive

Sales Representative

Vaughan, ON

CA$70K - CA$80K/yr

Our reps at Kent Automotive love what they do, and it shows in their work every day. From building ... We will train you, support you and help you grow. What the role entails: * Ensure customers never ...

Fitzii

Sales Representative

Oakville, ON

CA$75K - CA$80K/yr

Sales Representative Small businesses employ more people than any other sector, but they struggle ... We think of ourselves as recruiting architects: we help our clients build the best strategies to ...

AO Globe Life

Remote Sales Representative

Toronto, ON · Remote

CA$70K - CA$120K/yr

We're looking for a Remote Sales Representative who's driven and service-oriented to grow our ... At AO Globe Life, everything we do revolves around helping Make Tomorrow Better. We empower our ...

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Helpdesk Representative information

What is the difference between Helpdesk Representative vs Customer Support Specialist?

AspectHelpdesk RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentHelpdesk support typically occurs in IT departments, providing technical assistanceCustomer support often works in call centers or online, handling general inquiries
Employer & Industry UsageUsed in IT, tech companies, and service providersCommon across retail, telecom, and service industries
Common Search & Comparison IntentHelpdesk Representative vs Customer Support Specialist

While both roles focus on assisting customers, Helpdesk Representatives primarily provide technical support for IT-related issues, whereas Customer Support Specialists handle general customer inquiries and service concerns. The roles often overlap in communication skills but differ in technical expertise and work environment.

Is helpdesk a good entry level IT job?

Helpdesk representative roles are commonly considered good entry-level IT jobs because they require basic technical skills, customer service abilities, and knowledge of common hardware and software. These positions provide foundational experience in troubleshooting, communication, and IT support, which can lead to more advanced roles in the field.

What does a helpdesk representative do?

A helpdesk representative provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve customer inquiries efficiently.

What qualifications do I need for a helpdesk representative?

Helpdesk representatives typically need a high school diploma or equivalent, strong communication and problem-solving skills, and familiarity with computer hardware, software, and common troubleshooting tools. Some employers prefer candidates with certifications such as CompTIA A+ or ITIL, and experience in customer service or technical support can be advantageous.
Helpdesk Representative jobs near you
Infographic showing various Helpdesk Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 67% Physical, 4% Hybrid, and 29% Remote job distribution.

Technical Support Representative

Toronto, ON • On-site

Technical Support Representative at Velox Imaging
See more jobs at Technical Support Representative at Velox Imagingexternal

Full-time

Re-posted 20 days ago

Job description

About Velox Velox Imaging provides the latest and greatest imaging solution for diagnostic clinics and small hospitals. We organize electronic documents and images for millions of patients, helping imaging centres go paperless and improve quality of care. We are a small team working towards a common goal: building a kick-ass online application to help clinics manage their patients.

Known for extraordinary customer service and based in Woodbridge, Ontario, Velox Imaging serves customers all over Canada. Located at Langstaff and Jane, our open concept office is designed with team collaboration in mind - no cube farms here. Job Description Top-rate customer experience is one of the things that define Velox.

We take an active interest in our customers' businesses, resolve technical problems and out of our way to provide an above and beyond experience. Think you have what it takes to join this kind of team. What you will do: Spend a part of your day answering support calls and emails that will require you to be able to rock technical questions day in and day out and, equally important, have our customers feeling valued and heard in each interaction.

Conduct your own investigations for complex issues and uncertain situations. The team is here to help you with that, though it is expected that with time your will learn the product hardware and software specifics. Learning is not an option, it is a must.

Keep track of ongoing issues, resolving problems with the team and keeping customers up-to-date on resolution progress. Gather customer feedback and help the team in planning the new features. Pilot launch and introduce new features for the customers.

Turn any situation, including bad ones, into an extraordinary experience for our customers. Execute on creative ways to help make our customer feel loved and supported - this includes gifts and wider initiatives. What we expect from you: Excellent communication skills, both on the phone and email Expert technical skill level in computer hardware, operating systems and applications; experienced in troubleshooting operating system issues and virus/malware removal Strong understanding of network setup and diagnostics Desire to get things done, resolved and finished Open-mind and willingness to learn new things.

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