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Helpdesk Representative Jobs in Wisconsin (NOW HIRING)

Horicon Bank

Help Desk Representative

Horicon, WI · On-site

$18.50 - $23.75/hr

The Help Desk Representative assists to ensure the efficient operation of Horicon Banks Information Technology and networked software architectures that support its function. Performs basic tasks ...

Modern Woodmen

WI · On-site

Providehands-on training and mentorshipto help team members succeed. * Foster a collaborative and service-oriented team culture. * Represent Modern Woodmen atnetworking events, career fairs and ...

New

Modern Woodmen

Financial representative

Oregon, WI · On-site

About the role Our financial representatives at Modern Woodmen of America are dedicated to helping individuals from all backgrounds achieve their financial goals. They create and execute tailored ...

New

Promachbuilt

Account Representative

Oconomowoc, WI · Hybrid

At CL&D, our Account Representatives help connect our customers with the internal teams responsible for bringing their packaging projects to life. In this role, you'll manage customer orders from ...

Pro Mach, Inc.

Account Representative

Oconomowoc, WI · On-site

At CL&D, our Account Representatives help connect our customers with the internal teams responsible for bringing their packaging projects to life. In this role, you'll manage customer orders from ...

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All JobsHelpdesk Representative JobsHelpdesk Representative Jobs in Wisconsin

Helpdesk Representative information

What is the difference between Helpdesk Representative vs Customer Support Specialist?

AspectHelpdesk RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentHelpdesk support typically occurs in IT departments, providing technical assistanceCustomer support often works in call centers or online, handling general inquiries
Employer & Industry UsageUsed in IT, tech companies, and service providersCommon across retail, telecom, and service industries
Common Search & Comparison IntentHelpdesk Representative vs Customer Support Specialist

While both roles focus on assisting customers, Helpdesk Representatives primarily provide technical support for IT-related issues, whereas Customer Support Specialists handle general customer inquiries and service concerns. The roles often overlap in communication skills but differ in technical expertise and work environment.

Is helpdesk a good entry level IT job?

Helpdesk representative roles are commonly considered good entry-level IT jobs because they require basic technical skills, customer service abilities, and knowledge of common hardware and software. These positions provide foundational experience in troubleshooting, communication, and IT support, which can lead to more advanced roles in the field.

What does a helpdesk representative do?

A helpdesk representative provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve customer inquiries efficiently.

What qualifications do I need for a helpdesk representative?

Helpdesk representatives typically need a high school diploma or equivalent, strong communication and problem-solving skills, and familiarity with computer hardware, software, and common troubleshooting tools. Some employers prefer candidates with certifications such as CompTIA A+ or ITIL, and experience in customer service or technical support can be advantageous.
Helpdesk Representative jobs near you
Infographic showing various Helpdesk Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution.

Help Desk Representative

Horicon, WI • On-site

Horicon Bank
Finance and Insurance • 201 - 500 employees
Learn more about Horicon Bankexternal

$18.50 - $23.75/hr

Full-time

Posted 18 days ago

Key responsibilities

  • Answer phones and respond to emails to provide support to internal and external customers.

  • Perform network and PC preventative maintenance, log activity, and assist with hardware and software troubleshooting.

  • Assist with software installation, upgrades, workstation setup, and provide training to staff.

Job description

Role Summary:

The Help Desk Representative assists to ensure the efficient operation of Horicon Banks Information Technology and networked software architectures that support its function. Performs basic tasks, working under the close supervision of the Information Systems Manager or other Information Technology staff. Provides technical support to internal and external customers.

Principal Duties and Responsibilities:

  • Encourages a supportive environment reflecting our Vision, Virtues, and Mission for employees, customers, and the community.
  • Provide internal and external support in a timely manner.
  • Staff the Information Technology Help Desk function including answering phones and responding to emails in a timely manner on a rotating basis with other staff members. Provide on-call support after hours, on a rotating basis.
  • Perform network and PC preventative maintenance and log activity to ensure network and data integrity.
  • Aid in investigation of user hardware and software problems and identify their source; determine possible solutions; test and implement solutions.
  • Assist with software and application installation, upgrades, patches, and workstation builds.
  • Assist in periodic restore procedures.
  • Provide training to new and existing staff.
  • Workstation set up and replacement.

Additional Duties and Responsibilities:

  • Continuous improvement of service quality and increasing customer satisfaction goals.
  • Document processes and procedures in the technical library for cross training.
  • Monitor systems as needed to ensure system functionality.
  • Update knowledge and develop professionally on a continuing basis. Participate in internal and external training and development opportunities as required.
  • Perform other duties as may be necessary to fulfill the responsibilities of this role.
  • Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to the AML/CFT team.

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent required. Computer systems work experience desirable.
  • Proficient in Microsoft Office and other computer software products.
  • Time management and planning skills; ability to prioritize a diversified workload, multitask, and work effectively under deadlines.
  • Independent problem-solving skills and ability to exercise good judgment in all areas of responsibility.
  • Strong customer service and listening skills; ability to effectively communicate, both verbally and in writing, with employees.

Working Conditions:

Work is performed in a pleasant office environment with minimal chance for personal injury. Frequent mental and visual concentration is necessary for listening and responding to various situations, and computer usage. Must be able to lift and move up to 25 pounds unassisted. Some twisting, bending, and turning is required. Work hours are generally during normal business hours, with occasional overtime required. Periodic evening and weekend hours are also required. Some travel may be necessary.

This role description describes the general nature and level of work performed by employee assigned to this role. It does not state or imply that these are the only duties and responsibilities assigned to the role. The employee may be required to perform other job-related duties as requested by management. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

This role description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs to the employer and requirements of the role change.

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