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Helpdesk Representative Jobs in Utah (NOW HIRING)

K2 Staffing

Helpdesk Representative; IT Service Desk; IT user support * Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja) * PSA (or Ticketing) software experience (i.e.

Sharetown

New Rep Sales Coach

Lehi, UT · On-site

$55K - $65K/yr

By partnering with leading retailers and a nationwide network of independent representatives, we help extend the life of products, reduce waste, and create more sustainable outcomes for businesses ...

Sharetown

New Rep Sales Coach

Lehi, UT · On-site

$55K - $65K/yr

By partnering with leading retailers and a nationwide network of independent representatives, we help extend the life of products, reduce waste, and create more sustainable outcomes for businesses ...

Sharetown

Sales Manager II

Lehi, UT · On-site

$55K - $65K/yr

By partnering with leading retailers and a nationwide network of independent representatives, we help extend the life of products, reduce waste, and create more sustainable outcomes for businesses ...

Canals

Sales Manager

Lehi, UT · On-site

You'll help reps navigate complex deals, improve their craft, manage their pipelines, and consistently achieve strong results. You'll also play an important role in building the team - helping ...

Xyngular

Customer Service Representative

Lehi, UT · On-site

$16.50/hr

In between helping customers, Member Service Representatives stay productive by answering voicemails, responding to emails, and engaging in online chats. But don't worry, not every day is the same! A ...

Xyngular

Customer Service Representative

Lehi, UT · On-site

$15 - $20.50/hr

In between helping customers, Member Service Representatives stay productive by answering voicemails, responding to emails, and engaging in online chats. But don't worry, not every day is the same! A ...

Xyngular

Customer Service Representative

Lehi, UT · On-site

$15 - $20.50/hr

In between helping customers, Member Service Representatives stay productive by answering voicemails, responding to emails, and engaging in online chats. But don't worry, not every day is the same! A ...

Canyon Creek Financial LLC.

Sales Representative

Logan, UT · On-site

$75K - $100K/yr

In this role, you'll help businesses and employees protect their financial futures--while building a career you can feel proud of. Why This Role Matters * Purpose-Driven, Impactful Work: Represent ...

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Helpdesk Representative information

What is the difference between Helpdesk Representative vs Customer Support Specialist?

AspectHelpdesk RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentHelpdesk support typically occurs in IT departments, providing technical assistanceCustomer support often works in call centers or online, handling general inquiries
Employer & Industry UsageUsed in IT, tech companies, and service providersCommon across retail, telecom, and service industries
Common Search & Comparison IntentHelpdesk Representative vs Customer Support Specialist

While both roles focus on assisting customers, Helpdesk Representatives primarily provide technical support for IT-related issues, whereas Customer Support Specialists handle general customer inquiries and service concerns. The roles often overlap in communication skills but differ in technical expertise and work environment.

Is helpdesk a good entry level IT job?

Helpdesk representative roles are commonly considered good entry-level IT jobs because they require basic technical skills, customer service abilities, and knowledge of common hardware and software. These positions provide foundational experience in troubleshooting, communication, and IT support, which can lead to more advanced roles in the field.

What does a helpdesk representative do?

A helpdesk representative provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve customer inquiries efficiently.

What qualifications do I need for a helpdesk representative?

Helpdesk representatives typically need a high school diploma or equivalent, strong communication and problem-solving skills, and familiarity with computer hardware, software, and common troubleshooting tools. Some employers prefer candidates with certifications such as CompTIA A+ or ITIL, and experience in customer service or technical support can be advantageous.
Helpdesk Representative jobs near you
Infographic showing various Helpdesk Representative job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution.

Remote Level 3 IT Help Desk Support (MSP)

K2 Staffing
Recruiting and Staffing Services • 11 - 50 employees
Learn more about K2 Staffingexternal

Full-time

Re-posted 27 days ago

Job description

Summary
Our recruitment firm services clients in the United States and we have multiple roles open at the present time foroffshore/Remote IT Helpdesk Support Level III Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software.
Duties & Responsibilities
  • Point person with Windows Desktop related issues
  • End-User assistance
  • Assist with Windows Servers
  • Monitor alert systems and take appropriate action as per guidelines.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
  • Network support
  • LAN/WAN Maintenance Support
  • Network Hardware Support and Installation
Qualifications & Requirements
  • Having worked with a Managed Services Provider (MSP) in the past is a MUST!
  • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
  • PSA (or Ticketing) software experience (i.e. Autotask)
  • History of network and firewall administration (Sonicwall & Meraki).
  • Basic knowledge of network, server, and workstation troubleshooting knowledge.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • A willingness to learn and grow
Employment Type: Full time Location: Manila, PI