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Helpdesk Representative Jobs in Ohio (NOW HIRING)

REP SOURCE LTD

Data Entry / Customer Service

Pataskala, OH · On-site

$15.50 - $21/hr

Rep Source LLC, a Manufacturer's Rep Agency in business for over 58 years, is seeking a Data Entry/Customer Service representative to join our team! You will be responsible for helping our long ...

REP SOURCE LTD

Data Entry / Customer Service

Pataskala, OH · On-site

$15.50 - $21/hr

Rep Source LLC, a Manufacturer's Rep Agency in business for over 58 years, is seeking a Data Entry/Customer Service representative to join our team! You will be responsible for helping our long ...

HELP

Inside Sales Representative

Sharonville, OH

$80K - $150K/yr

Job Summary : We're seeking a motivated Inside Sales Representative to serve as a key connection ... To ensure that our clients' expectations are exceeded, HELP takes great care when selecting ...

New

HELP

Inside Sales Representative

Mason, OH

$80K - $150K/yr

Job Summary : We're seeking a motivated Inside Sales Representative to serve as a key connection ... To ensure that our clients' expectations are exceeded, HELP takes great care when selecting ...

New

HELP

Inside Sales Representative

Cincinnati, OH

$80K - $150K/yr

Job Summary : We're seeking a motivated Inside Sales Representative to serve as a key connection ... To ensure that our clients' expectations are exceeded, HELP takes great care when selecting ...

Subnel Inc

Be Seen First

Sales Representative

Grandview Heights, OH · On-site

$45K - $50K/yr

We are hiring a Sales Representative to join our growing retail promotions team. This is a customer ... This position offers paid training and hands on mentorship to help you succeed. We are looking for ...

Subnel Inc

Be Seen First

Sales Representative

Grandview Heights, OH · On-site

$45K - $50K/yr

We are hiring a Sales Representative to join our growing retail promotions team. This is a customer ... This position offers paid training and hands on mentorship to help you succeed. We are looking for ...

Level Up USA

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Customer Representative

Cincinnati, OH · On-site

$15 - $20/hr

The Customer Representative is the energetic face of our our company helping to drive sales and sales quality. About Us: Level Up USA is an established leader in Cincinnati, OH. Our knowledgeable ...

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Helpdesk Representative information

What is the difference between Helpdesk Representative vs Customer Support Specialist?

AspectHelpdesk RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentHelpdesk support typically occurs in IT departments, providing technical assistanceCustomer support often works in call centers or online, handling general inquiries
Employer & Industry UsageUsed in IT, tech companies, and service providersCommon across retail, telecom, and service industries
Common Search & Comparison IntentHelpdesk Representative vs Customer Support Specialist

While both roles focus on assisting customers, Helpdesk Representatives primarily provide technical support for IT-related issues, whereas Customer Support Specialists handle general customer inquiries and service concerns. The roles often overlap in communication skills but differ in technical expertise and work environment.

Is helpdesk a good entry level IT job?

Helpdesk representative roles are commonly considered good entry-level IT jobs because they require basic technical skills, customer service abilities, and knowledge of common hardware and software. These positions provide foundational experience in troubleshooting, communication, and IT support, which can lead to more advanced roles in the field.

What does a helpdesk representative do?

A helpdesk representative provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve customer inquiries efficiently.

What qualifications do I need for a helpdesk representative?

Helpdesk representatives typically need a high school diploma or equivalent, strong communication and problem-solving skills, and familiarity with computer hardware, software, and common troubleshooting tools. Some employers prefer candidates with certifications such as CompTIA A+ or ITIL, and experience in customer service or technical support can be advantageous.

What cities in Ohio are hiring for Helpdesk Representative jobs?

Cities in Ohio with the most Helpdesk Representative job openings:

Helpdesk Representative jobs near you
Infographic showing various Helpdesk Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution.

Data Entry / Customer Service

Pataskala, OH • On-site

REP SOURCE LTD
Construction Materials Wholesalers • 11 - 50 employees
Learn more about REP SOURCE LTDexternal

$15.50 - $21/hr

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

Rep Source LLC, a Manufacturer's Rep Agency in business for over 58 years, is seeking a Data Entry/Customer Service representative to join our team! You will be responsible for helping our long standing customers by providing order entry and tracking, product and service information, resolving technical issues, and product quotations. Note: This is NOT a telemarketing business, we are servicing our customer base that in most cases has been with us for many decades.

Hours of Operation are Monday - Friday, 8AM to 5 PM
Responsibilities:

  • Handle customer telephone, email, and website inquiries
  • Provide information and pricing about products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Previous experience in data entry or customer service
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • High School Diploma or Equivalent
  • Ability to pass a criminal background check and drug screening

Our benefits plan includes an exceptional work atmosphere, healthcare benefits available after 60 days, 401K with employer matching available after 1 year, paid holidays, and paid time off.
Our office is non-smoking.
For consideration, please respond and include your resume, salary history, and at least 3 professional references