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Helpdesk Operator Jobs in Texas (NOW HIRING)

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Troubleshoot common operating systems (Windows, macOS) and productivity tools (Microsoft 365, email ...

Apex Systems

Helpdesk Support - L1

Austin, TX · On-site

$19.75 - $26.75/hr

Job#: 3043520 Helpdesk Support - L1 Location: Austin, Texas Role Overview We are seeking a customer ... Ability to follow standard operating procedures and written directions. * Ability to multi-task and ...

TIC

Equipment Operator Helper 2 - Roller

Abilene, TX · On-site

$17 - $19.25/hr

Requisition ID: 187501 Position Summary Assist skilled craftsperson(s) by performing supportive duties as directed and will work under immediate supervision. The level and degree of job ...

Daikin

Helper

Houston, TX

$16.75 - $19/hr

Assist Operator with changeovers and set-up, removing material from machine, rolling weight log, producing parts, and packaging. Maintains equipment as required and directed while following ...

New

Daikin

Helper

Houston, TX

$16.75 - $19/hr

Assist Operator with changeovers and set-up, removing material from machine, rolling weight log, producing parts, and packaging. Maintains equipment as required and directed while following ...

New

INTEGRITY SERVICES TX LLC

Operator

Carthage, TX · On-site

$15.50 - $20.25/hr

Problem-solving abilities help the Operator quickly identify and address equipment malfunctions or inefficiencies. Additionally, knowledge of safety protocols and technical documentation supports ...

Continental Resources

Operator

Midland, TX

$17.25 - $22.50/hr

Experience will be used in helping to determine proper operator leveling. Duties and Responsibilities * Performs daily operational checks of assigned wells and production facilities. * Measures and ...

Continental Resources, Inc.

Operator

Midland, TX · On-site

$17.25 - $22.50/hr

Experience will be used in helping to determine proper operator leveling. Duties and Responsibilities * Performs daily operational checks of assigned wells and production facilities. * Measures and ...

INTEGRITY SERVICES TX LLC

Operator

Gilmer, TX · On-site

$15.25 - $20/hr

Problem-solving abilities help the Operator quickly identify and address equipment malfunctions or inefficiencies. Additionally, knowledge of safety protocols and technical documentation supports ...

INTEGRITY SERVICES TX LLC

Operator

Carthage, TX · On-site

$15.50 - $20.25/hr

Problem-solving abilities help the Operator quickly identify and address equipment malfunctions or inefficiencies. Additionally, knowledge of safety protocols and technical documentation supports ...

INTEGRITY SERVICES TX LLC

Operator

Gilmer, TX · On-site

$15.25 - $20/hr

Problem-solving abilities help the Operator quickly identify and address equipment malfunctions or inefficiencies. Additionally, knowledge of safety protocols and technical documentation supports ...

Rimkus

IT Helpdesk Technician

Houston, TX · On-site

The IT Helpdesk Technician provides frontline technical support to Rimkus employees across the ... Troubleshoot and resolve common hardware, software, operating system, printing, and connectivity ...

New

Rimkus

IT Helpdesk Technician

Houston, TX · On-site

The IT Helpdesk Technician provides frontline technical support to Rimkus employees across the ... Troubleshoot and resolve common hardware, software, operating system, printing, and connectivity ...

New

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All JobsHelpdesk Operator JobsHelpdesk Operator Jobs in Texas

Helpdesk Operator information

See Texas salary details

$8

$19

$31

How much do helpdesk operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for helpdesk operator in Texas is $19.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $25.77 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Operator vs Customer Support Specialist?

AspectHelpdesk OperatorCustomer Support Specialist
CredentialsBasic IT certifications often preferredCustomer service training or certifications
Work EnvironmentHelpdesk or IT support centers, remote optionsCall centers, online chat, in-person support
Industry UsageIT, tech companies, service providersRetail, telecom, software companies
Common Search IntentTechnical support, troubleshootingCustomer satisfaction, issue resolution

Helpdesk Operators primarily focus on technical troubleshooting and IT support, often requiring basic certifications. Customer Support Specialists handle broader customer interactions, emphasizing communication skills and customer satisfaction. While both roles involve assisting clients, Helpdesk Operators are more technical, whereas Customer Support Specialists focus on service quality.

How hard is it to get a helpdesk operator job?

Securing a helpdesk operator position typically requires basic technical knowledge, good communication skills, and sometimes a relevant certification such as CompTIA A+. Entry-level roles are accessible to those with a high school diploma or equivalent, and prior experience is not always necessary, though familiarity with ticketing systems and troubleshooting can improve chances. Competition varies by location and industry demand, but overall, it is generally achievable with the right skills and preparation.

What qualifications do I need for a helpdesk operator?

Helpdesk operators typically need a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer systems, operating systems, and common software is often required, and certifications such as CompTIA A+ can be beneficial. Prior customer service experience and familiarity with ticketing systems are also valuable.

What cities in Texas are hiring for Helpdesk Operator jobs?

Cities in Texas with the most Helpdesk Operator job openings:

Helpdesk Operator jobs near you
Infographic showing various Helpdesk Operator job openings in Texas as of August 2026, with employment types broken down into 45% Full Time, 51% Part Time, 2% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,108 per year, or $19.3 per hour.

Helpdesk Support Specialist

Austin, TX

Systemverse
IT Services • 11 - 50 employees
Learn more about Systemverseexternal

$55K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 27 days ago

Key responsibilities

  • Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system

  • Diagnose and resolve hardware, software, and connectivity issues on desktops, laptops, mobile devices, and peripherals

  • Accurately document incidents, requests, solutions, and procedures in the ticketing system

Job description

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role serves as the primary point of contact for IT support requests and ensures a high level of customer service, timely issue resolution, and accurate documentation.


FT - Austin, TX - This is not a remote or hybrid position.


What We Offer

  • Competitive compensation
  • Medical, dental, and vision benefits
  • Paid time off and holidays
  • Training and certification opportunities
  • Clear career growth path into Tier 2, Tier 3, or systems engineering roles
Compensation:

$45,000 - $55,000


Responsibilities:

Key Responsibilities

  • Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system
  • Diagnose and resolve hardware, software, and connectivity issues on desktops, laptops, mobile devices, and peripherals
  • Troubleshoot common operating systems (Windows, macOS) and productivity tools (Microsoft 365, email, VPN)
  • Escalate complex issues to Tier 2/3 support or engineering teams as appropriate
  • Accurately document incidents, requests, solutions, and procedures in the ticketing system
  • Perform user account management tasks (password resets, access provisioning, MFA support)
  • Assist with onboarding and offboarding of users, including device setup and access configuration
  • Follow established ITIL or internal support processes and SLAs
  • Maintain a strong customer-service mindset and communicate clearly with technical and non-technical users
  • Participate in ongoing training and knowledge base updates

Qualifications:

Required Qualifications

  • 1–3 years of experience in an IT helpdesk, technical support, or customer support role
  • Working knowledge of Windows operating systems and basic networking concepts (DNS, DHCP, TCP/IP)
  • Experience supporting Microsoft 365 (Outlook, Teams, SharePoint)
  • Familiarity with ticketing systems (e.g., HaloPSA, ServiceNow, Jira, ManageEngine)
  • Strong verbal and written communication skills
  • Ability to manage multiple tasks and prioritize effectively


Preferred Qualifications

  • Associate’s or Bachelor’s degree in Information Technology or a related field (or equivalent experience)
  • MSP experience or high-volume support environment
  • Basic Active Directory and Azure AD experience
  • Familiarity with remote support tools and RMM platforms
  • Relevant certifications (CompTIA A+, Network+, Microsoft certifications)

***CompTIA A+ certification is a requirement within 6 months of start date***


Core Competencies

  • Customer-focused mindset
  • Strong problem-solving and troubleshooting skills
  • Attention to detail and documentation
  • Ability to work independently and as part of a team
  • Professionalism and reliability

About Company

Systemverse is a leading provider of IT support services and technology solutions with headquarters in Austin, Texas. We specialize in providing outsourced IT Services: On-premises and remote, 24/7 remote helpdesk, IT consulting, cloud hosting, and cloud services. We become the client’s IT Department.

We are a fast-paced and high-growth Information Technology consulting company. We perform high-level virtualization conversion projects, server migrations, network management/monitoring, business technology analysis, and day-to-day technical support. We do the implementations others can't do and are very aggressive in project success and completion.

We are an equal-opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.