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Helpdesk Intern Jobs in Calgary, AB (NOW HIRING)

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Helpdesk Intern information

What does a helpdesk intern do?

A Helpdesk Intern assists IT staff in providing technical support to end-users within an organization. Their responsibilities typically include troubleshooting basic computer issues, responding to service tickets, helping set up hardware or software, and documenting solutions. This role allows interns to gain hands-on experience with common IT systems and customer service skills, often under the supervision of more experienced technicians. It is an entry-level position ideal for those interested in pursuing a career in information technology.

What types of technical issues do helpdesk interns typically handle, and how is support prioritized?

Helpdesk Interns usually address a wide range of technical issues, from password resets and software troubleshooting to basic hardware support and network connectivity problems. Support requests are often prioritized based on urgency and impact; for example, issues affecting multiple users or critical business functions are handled first. Interns work closely with more experienced technicians, escalating complex problems as needed, which provides valuable learning opportunities and exposure to various IT systems. This environment helps interns develop problem-solving skills and gain hands-on experience with commonly used support tools and ticketing systems.

What are the key skills and qualifications needed to thrive as a helpdesk intern, and why are they important?

To thrive as a Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and customer service principles, often supported by coursework in IT or related fields. Familiarity with ticketing systems like ServiceNow or Zendesk and knowledge of common operating systems (Windows, macOS) are typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure efficient technical support, positive user experiences, and a smooth workflow within IT environments.

What are the most commonly searched types of Helpdesk jobs in Calgary, AB?

The most popular types of Helpdesk jobs in Calgary, AB are:

Infographic showing various Helpdesk Intern job openings in Calgary, AB as of August 2026, with employment types broken down into 18% Internship, 1% As Needed, 54% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Multiple Locations - Career Opportunities for Indigenous Peoples - Intern/Co-op/New Grad - Winter...

KPMG Canada

Calgary, AB

Full-time, Internship

Posted 6 days ago


Job description

Overview

This opportunity is specifically designed for students who self-identify as Indigenous (First Nations, Inuit, Metis) peoples of Canada and are interested in exploring career opportunities at KPMG in Canada.   

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

Do work that matters,supported by acommunity that valuesdifference and caresabout you. Gainlearning that’ll lastyou a lifetime andbe recognized forthe impact you make.With a focus on encouraging employees to come as they are, KPMG provides its employees with a variety of unique tools and support systems that ensure they thrive and make their mark in their career and in their communities.


What you will do

Click links below to learn about career opportunities: 

Student careers in audit - KPMG Canada 

Student careers in tax - KPMG Canada 

Student careers in advisory - KPMG Canada 

Clink link below to learn more about Indigenous recruitment at KPMG in Canada: 

Indigenous student programs - KPMG Canada 

If you would like a sneak peak of what a career in Audit or Tax could look like at KPMG, check out our “Experience a Day with KPMG in Canada” program”.  (Note: This is an opportunity to enhance your skillset and rest assured it is NOT evaluated as part of our recruitment process.) 

What’s in it for you: 

Qualified candidates who apply to learn more about KPMG in Canada will receive the following benefits: 

  • Be invited to an information session to learn about Indigenous scholarship, internship, and mentorship opportunities 
  • Beamongthe first to know about recruiting events held by the KPMG Recruitment Teams
  • Receive candidate mentorship to support through the recruitingprocess 

What you bring to the role

You strive to make a meaningful and positive difference alongside your peers, to work collaboratively and with innovation at the forefront. You’re passionate about being involved in your local community and post-secondary institution and have a proven ability to achieve personal and professional success while being curious as you learn emerging practices and technologies.  

How you will succeed: 

  • You self-identify as Indigenous (First Nations, Inuit, or Métis) 
  • You are enrolled in a post-secondary institution degree program (Business, Commerce, Science, Mathematics, Engineering, Computer Science, Arts, etc.) 
  • For CPA Audit or Tax positions you are committed to achieving your Canadian CPA designation and working to obtain the CPA required pre-requisite courses at your post-secondary institution 
  • You build collaborative relationships: Establishes strong relationships internally and externally and builds wide and productive networks 
  • You develop and motivate others: Engages others, instils confidence, and coaches people to find meaning in their work and achieve exceptional results 
  • You take opportunities to learn and adapt: Uses insights and self-reflection to build capability and embrace new challenges 
  • You drive quality: Delivers high-quality results and exceptional service that provide value 
  • You foster innovation: Embraces a culture of innovation and experimentation to create value  

KPMG BC Region Pay Range Information 

The expected annual base salary range for this position is $50,000 - $66,000 and may be eligible for bonus awards. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $55,000 to $70,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best


Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

Qualifications:

You strive to make a meaningful and positive difference alongside your peers, to work collaboratively and with innovation at the forefront. You’re passionate about being involved in your local community and post-secondary institution and have a proven ability to achieve personal and professional success while being curious as you learn emerging practices and technologies.  

How you will succeed: 

  • You self-identify as Indigenous (First Nations, Inuit, or Métis) 
  • You are enrolled in a post-secondary institution degree program (Business, Commerce, Science, Mathematics, Engineering, Computer Science, Arts, etc.) 
  • For CPA Audit or Tax positions you are committed to achieving your Canadian CPA designation and working to obtain the CPA required pre-requisite courses at your post-secondary institution 
  • You build collaborative relationships: Establishes strong relationships internally and externally and builds wide and productive networks 
  • You develop and motivate others: Engages others, instils confidence, and coaches people to find meaning in their work and achieve exceptional results 
  • You take opportunities to learn and adapt: Uses insights and self-reflection to build capability and embrace new challenges 
  • You drive quality: Delivers high-quality results and exceptional service that provide value 
  • You foster innovation: Embraces a culture of innovation and experimentation to create value  

KPMG BC Region Pay Range Information 

The expected annual base salary range for this position is $50,000 - $66,000 and may be eligible for bonus awards. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $55,000 to $70,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Education:UNAVAILABLEEmployment Type: INTERN