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Helpdesk Engineer Jobs in Washington, DC (NOW HIRING)

Credence

Cloud Platform Engineer

Mclean, VA · On-site

$56.25 - $75.25/hr

Credence has an immediate need for a Cloud Platform Engineer to support cloud modernization efforts ... Help maintain platform services related to monitoring, logging, access control, configuration ...

Credence

Cloud Platform Engineer

Mclean, VA · On-site

$56.25 - $75.25/hr

Credence has an immediate need for a Cloud Platform Engineer to support cloud modernization efforts ... Help maintain platform services related to monitoring, logging, access control, configuration ...

Credence

Cloud Platform Engineer

Mclean, VA · Remote

$56.25 - $75.25/hr

Credence has an immediate need for a Cloud Platform Engineer to support cloud modernization efforts ... Help maintain platform services related to monitoring, logging, access control, configuration ...

Leidos

Senior Systems Engineer

Hyattsville, MD · On-site

$131K - $237K/yr

In this role, you will help engineer mission workflow and data-management capabilities that support high-priority intelligence operations. You will work across systems engineering, software ...

Leidos

Senior Systems Engineer

Bethesda, MD · On-site

$131K - $237K/yr

In this role, you will help engineer mission workflow and data-management capabilities that support high-priority intelligence operations. You will work across systems engineering, software ...

Leidos

Senior Systems Engineer

Gaithersburg, MD · On-site

$131K - $237K/yr

In this role, you will help engineer mission workflow and data-management capabilities that support high-priority intelligence operations. You will work across systems engineering, software ...

Leidos

Senior Systems Engineer

Glen Echo, MD · On-site

$131K - $237K/yr

In this role, you will help engineer mission workflow and data-management capabilities that support high-priority intelligence operations. You will work across systems engineering, software ...

Leidos

Senior Systems Engineer

Chevy Chase, MD · On-site

$131K - $237K/yr

In this role, you will help engineer mission workflow and data-management capabilities that support high-priority intelligence operations. You will work across systems engineering, software ...

Leidos

Senior Systems Engineer

Bethesda, MD · On-site

$111K - $153K/yr

In this role, you will help engineer mission workflow and data-management capabilities that support high-priority intelligence operations. You will work across systems engineering, software ...

Leidos

Senior Systems Engineer

Washington, DC · On-site

$131K - $237K/yr

In this role, you will help engineer mission workflow and data-management capabilities that support high-priority intelligence operations. You will work across systems engineering, software ...

Leidos

Senior Systems Engineer

Bethesda, MD · On-site +1

$111K - $153K/yr

In this role, you will help engineer mission workflow and data-management capabilities that support high-priority intelligence operations. You will work across systems engineering, software ...

Google

Senior Datacenter Engineer

Sterling, VA · On-site

$103K - $142K/yr

We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn ...

Leidos

Senior Systems Engineer

Silver Spring, MD · On-site

$131K - $237K/yr

In this role, you will help engineer mission workflow and data-management capabilities that support high-priority intelligence operations. You will work across systems engineering, software ...

Leidos

Senior Systems Engineer

Rockville, MD · On-site

$131K - $237K/yr

In this role, you will help engineer mission workflow and data-management capabilities that support high-priority intelligence operations. You will work across systems engineering, software ...

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Showing results 21-40

All JobsHelpdesk Engineer JobsHelpdesk Engineer Jobs in Washington, DC

Helpdesk Engineer information

See Washington, DC salary details

$26.6K

$70.1K

$105.3K

How much do helpdesk engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for helpdesk engineer in Washington, DC is $70,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $81,500.00 per year, depending on experience, location, and employer.

What are some common challenges a helpdesk engineer faces, and how can they be addressed?

Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.

What is the difference between Helpdesk Engineer vs Technical Support Specialist?

AspectHelpdesk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, vendor-specific certifications
Work EnvironmentHelpdesk teams, IT support centers, remote supportCustomer service centers, remote troubleshooting, on-site support
Industry UsageIT departments, tech companies, managed service providersIT service providers, software companies, hardware vendors

Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.

What are the key skills and qualifications needed to thrive as a helpdesk engineer?

To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.

What does a helpdesk engineer do?

A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.

What are popular job titles related to Helpdesk Engineer jobs in Washington, DC?

For Helpdesk Engineer jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Helpdesk Engineer jobs in Washington, DC look for?

The top searched job categories for Helpdesk Engineer jobs in Washington, DC are:

Helpdesk Engineer jobs near you
Infographic showing various Helpdesk Engineer job openings in Washington, DC as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $70,073 per year, or $33.7 per hour.

Professional Engineer, Structural Engineering

Simpson Gumpertz & Heger

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Do you want to help engineer what's next?
Simpson Gumpertz & Heger (SGH) is a national engineering firm committed to delivering holistic advice for our clients' most complex challenges. We leverage our collective and diverse experience, technical expertise, and industry knowledge of structures and building enclosures, advanced analysis, performance & code consulting, and applied science & research to deliver unrivaled, comprehensive solutions that drive superior performance. With 800 employees in offices nationwide, SGH's industry-leading teams constantly seek to advance the meaning of what's possible.
What makes careers at SGH so special?
The only way to advance is to question and explore. Every member of the SGH team is both a learner and an educator, committed to advancing ourselves, our teams, and our industry. Together we are creating a community that never settles for what is but always seeks what could be.
There are many reasons to love SGH:
  • Our Work: Our clients trust us to bring clarity and deliver outstanding solutions for their most complex projects.
  • Our People: We are bold thinkers and compassionate teammates, committed to lifelong learning and professional growth.
  • Our Commitment: We live with integrity and embrace an obligation to give back to our professions and communities.
  • Our Contribution: We offer a comprehensive and rich compensation and benefits package with company-paid and voluntary programs to help build healthy lifestyles, strong relationships, and future prosperity.

We want someone passionate about structural engineering and problem solving.
Our Washington, D.C. Structures Division provides structural engineering services with an emphasis on new design, repair and rehabilitation, and investigation and performance evaluation of constructed works. We implement innovative techniques for design, analysis, and project management. SGH laboratories support our design and investigation work with material, mechanical, and environmental testing. This combination of experience, capability, and dedication to improving the practice of engineering positions SGH as a leading provider of engineering services.
We are seeking a talented and driven Structural Engineer with 5+ years of progressive industry experience and a demonstrated record of delivering high-quality engineering solutions in a dynamic, fast-paced environment. This is an opportunity to join a growing team of industry professionals working on challenging and impactful infrastructure and building projects throughout the region.
In this role, you will contribute to all phases of project delivery, including structural evaluation, analysis, design, and construction administration. You will serve as a technical resource for project teams, lead the development of engineering drawings and specifications, collaborate directly with clients, and play a key role in mentoring emerging engineers.
What You'll Be Doing:
  • Perform structural evaluations, analyses, designs, and investigative engineering assignments.
  • Prepare and review structural calculations, technical reports, drawings, and specifications to maintain quality, accuracy, and compliance with applicable codes and standards.
  • Assist with the management of projects from concept through construction, including scope, budget, schedule, and quality control.
  • Coordinate with multidisciplinary teams, clients, contractors, and stakeholders to deliver successful project outcomes.
  • Provide construction-phase support, including responding to RFIs, reviewing submittals, conducting site observations, and resolving field issues.
  • Mentor and support the professional development of junior engineers and technical staff.
  • Build and maintain strong client relationships through responsive service and technical excellence.
  • Pursue professional activities to gain professional recognition.
  • Contribute to the continued growth and success of the Structures Division through leadership, collaboration, and innovation.

What You'll Need:
  • MS in Structural Engineering from an ABET-accredited university.
  • Minimum of 5 years of structural engineering experience with increasing levels of responsibility.
  • Strong technical expertise in the analysis, design, and evaluation of varying structural systems and materials.
  • Strong working knowledge of IBC, ASCE 7, AISC, ACI, TMS, NDS, and other applicable standards and codes.
  • Proficiency in structural analysis and design tools such as RAM, RISA, ETABS, SAP2000, and Revit.
  • Experience managing projects, budgets, schedules, and client relationships.
  • Excellent communication, leadership, and problem-solving skills.
  • A collaborative mindset and passion for delivering exceptional engineering solutions.
  • PE license required; SE license preferred (if applicable).
  • Willingness and ability to travel to remote job sites not accessible by public transportation, and if applicable, an acceptable Motor Vehicle Report.

Benefits Overview:
SGH provides the following benefits to eligible employees:
  • Paid Time Off (Vacation time, Sick leave, Holidays)
  • Paid Parental Leave
  • Profit Sharing and 401(k) plan with a discretionary company contribution
  • Health Insurance (Medical, Dental & Vision)
  • Short and Long-Term Disability (company paid)
  • Employee Basic Life and AD&D insurance (company paid)
  • Optional Life Insurance
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Fertility, Family Forming, and Hormonal Health benefit
  • Employee Assistance Program
  • Empathy Bereavement Support
  • Pre-tax Commuter Benefit
  • AFLAC Accident & Cancer Insurance
  • Legal & Identity Theft plans
  • Tuition Reimbursement

Compensation:
The below range is a good faith estimate pursuant to applicable equal pay and pay transparency laws. The actual salary offered will be based on several factors including the candidate's experience, qualifications and work location.
Base salary is a part of SGH's industry leading Total Compensation package. Our Total Compensation package includes base salary, pay for extra hours worked, an annual discretionary bonus program, generous paid time off, and health and wellness benefits with a special emphasis on substantial SGH contributions to medical insurance premiums and SGH's Profit Sharing & 401(k) Plan.
This position is eligible for a $7,500 sign-on bonus.
Consulting Engineer, Consulting Architect or Project Consultant II:
$93,600-$120,120 USD
SGH is an Equal Opportunity Employer. We are committed to providing equal opportunities to all job applicants and employees. We consider all qualified applicants and encourage individuals with disabilities and protected veterans to apply. If the application system is not accessible to you, or you need a reasonable accommodation to apply due to a disability, please email jobs@sgh.com or call 781-907-9000 and ask for Human Resources.
TO ALL RECRUITMENT AGENCIES: SGH does not accept unsolicited agency resumes or candidate profiles. Please do not forward resumes or profiles for any of our job postings to our career site or to any Simpson Gumpertz & Heger employee. SGH is not responsible for any fees related to unsolicited resumes.

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