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Helpdesk Associate Jobs in Oklahoma (NOW HIRING)

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

Helpdesk Support Specialist - Level 2 At Senior Star, technology plays an important role in helping our communities deliver exceptional experiences to residents, families, and associates every day.

Express

Sales Associate

Norman, OK · On-site

$12.25 - $16.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Norman, OK

$11 - $15/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express & Bonobos

Sales Associate

Norman, OK

$12.25 - $16.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Oklahoma City, OK

$11.50 - $15.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Oklahoma City, OK · On-site

$11.50 - $15.50/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Oklahoma City, OK

$13 - $17.75/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Oklahoma City, OK

$11.50 - $15.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express & Bonobos

Sales Associate

Oklahoma City, OK

$13 - $17.75/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Oklahoma City, OK · On-site

$13 - $17.75/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Oklahoma City, OK · On-site

$11.50 - $15.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$23.40/hr

Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$17.25 - $23.25/hr

Overview Tier 1 Helpdesk Technician (EITAAS-2026-25699): Bowhead Logistics Management LLC, a UIC ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK

$17.25 - $23.25/hr

Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...

Drinkmilos

Production Trainee - PM Shift

Tulsa, OK

$13.75 - $17.25/hr

Care Relief Fund to help associates in need * Associate Assistance Program * Paid volunteer time Being a Culture Champion at Milo's * Wear the HAT (Hungry-Agile-Together) * Work effectively with ...

Milo's

Production Trainee - PM Shift

Tulsa, OK · On-site

$13.75 - $17.25/hr

Care Relief Fund to help associates in need * Associate Assistance Program * Paid volunteer time Being a Culture Champion at Milo's * Wear the HAT (Hungry-Agile-Together) * Work effectively with ...

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All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Oklahoma

Helpdesk Associate information

See Oklahoma salary details

$13

$19

$30

How much do helpdesk associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for helpdesk associate in Oklahoma is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.21 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Oklahoma?

The most popular types of Helpdesk jobs in Oklahoma are:

What cities in Oklahoma are hiring for Helpdesk Associate jobs?

Cities in Oklahoma with the most Helpdesk Associate job openings:

Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,225 per year, or $19.8 per hour.

Helpdesk Support Specialist II

Senior Star

Tulsa, OK • On-site

Full-time

Re-posted 29 days ago

Senior Star rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Helpdesk Support Specialist - Level 2
At Senior Star, technology plays an important role in helping our communities deliver exceptional experiences to residents, families, and associates every day. We are seeking a Helpdesk Support Specialist - Level 2 who brings strong technical troubleshooting skills, a service-minded attitude, and a desire to continue growing within Information Technology.
Reporting directly to the Director of Information Technology, this role serves as the escalation point for more advanced technical support issues while helping maintain the systems, devices, and infrastructure our communities rely on daily. This position also serves as a mentor and technical resource for the Level 1 Helpdesk Specialist.
The ideal candidate is someone who enjoys problem-solving, takes ownership of issues, communicates professionally with non-technical users, and approaches support with patience and partnership.
What You'll Do
Escalation & Technical Support
  • Resolve escalated help desk tickets that exceed Level 1 support capabilities
  • Troubleshoot intermediate to advanced hardware, software, and connectivity issues
  • Support workstations, laptops, printers, mobile devices, and peripheral equipment across multiple community locations
  • Provide timely updates and excellent customer service throughout the support process
  • Document resolutions clearly within the ticketing system to help strengthen the team knowledge base
  • Serve as a technical mentor and resource for the Level 1 Helpdesk Specialist

Infrastructure & Systems Support
  • Support on-premises infrastructure including file shares, print servers, and local network environments
  • Perform Active Directory administration including user management, group policy troubleshooting, and organizational unit maintenance
  • Configure, image, and deploy devices while maintaining asset inventory
  • Assist with VPN connectivity, remote access troubleshooting, and endpoint maintenance
  • Ensure operating systems, antivirus software, and applications remain updated and secure

Microsoft 365 & Platform Support
  • Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive
  • Assist with licensing, access management, and user troubleshooting within the Microsoft 365 environment
  • Support operational platforms including Yardi, WelcomeHome, Dayforce, and PointClickCare
  • Escalate complex issues appropriately while helping maintain uptime and operational continuity

Cybersecurity & Compliance
  • Apply foundational cybersecurity best practices in daily support activities
  • Help reinforce MFA enrollment, password policies, and secure computing practices
  • Recognize and escalate suspicious activity, phishing attempts, or potential security concerns
  • Support HIPAA-sensitive environments with professionalism and confidentiality
  • Continue developing cybersecurity knowledge and technical skills through ongoing learning

What We're Looking For
  • Minimum 3-5 years of experience in an IT support role, with at least 1-2 years handling escalated or Tier 2 issues
  • High school diploma or equivalent required; Associate's degree in IT or related field preferred
  • CompTIA A+ certification required or actively in progress; CompTIA Network+ or Security+ preferred or actively pursued
  • Solid hands-on experience with Windows OS, Microsoft 365, and on-premises hardware troubleshooting and repair
  • Experience with Active Directory user and computer management in a domain environment
  • Foundational understanding of cybersecurity concepts, including phishing, endpoint security, MFA, and password best practices
  • Familiarity with help desk ticketing systems and ITSM processes for managing and documenting escalated tickets
  • Ability to interact professionally with staff at all levels and across all community locations while communicating technical information clearly
  • Demonstrated growth mindset - self-motivated to learn new technologies, pursue certifications, and take on expanded responsibilities over time
  • Positive, dependable, and flexible individual who can adapt to a changing environment and occasionally support after-hours issues
  • Confidential treatment of all information regarding the community, business, or residents
  • Requires physically lifting and moving equipment short distances

Why Senior Star?
At Senior Star, we believe support roles make a direct impact on the daily experience of our residents and associates. Our IT team plays a critical role in keeping communities connected, supported, and operating smoothly.
This is an opportunity to join a collaborative environment where your technical skills, professionalism, and service mindset truly matter.
If you are looking for meaningful work, growth opportunities, and a team-focused culture, we'd love to hear from you.
#INDSSM

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