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Help Jobs in Portland, OR (NOW HIRING)

MSP Hire, Inc.

MSP Helpdesk Technician

Beaverton, OR · On-site

$22 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role We're looking for an MSP Help Desk Technician who will be the initial point of contact for our clients -- diagnosing and resolving technical issues, and delivering remote support across a ...

Valmont Industries, Inc.

General shop Help

Tualatin, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a ...

Webforge

General shop Help

Tualatin, OR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a ...

Valmont Industries Inc.

General Shop Help

Tualatin, OR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a ...

Lids

5665 - Sales Help

Tigard, OR · On-site

$16.80 - $17.25/hr

Description Sales Help About Our Company At Lids Sports Group, we don't just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and ...

TEKsystems c/o Allegis Group

IT Helpdesk Manager

Portland, OR · On-site

$48 - $58/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

TEKsystems

IT Helpdesk Manager

Happy Valley, OR

$48 - $58/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

TEKsystems

IT Helpdesk Manager

Portland, OR

$48 - $58/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

TEKsystems

IT Helpdesk Support

Happy Valley, OR · On-site

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

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Showing results 21-40

All JobsHelp JobsHelp Jobs in Portland, OR

Help information

See Portland, OR salary details

$10

$22

$35

How much do help jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help in Portland, OR is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $24.47 per hour, depending on experience, location, and employer.

What is a help desk job?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What skills and qualifications are needed to thrive as a help desk technician?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are common challenges faced by help desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are some helping jobs?

Helping jobs include roles such as social workers, healthcare aides, counselors, and emergency responders. These positions often require strong communication skills, empathy, and relevant certifications or training. They typically involve assisting individuals or communities in need across various settings like hospitals, schools, or social service agencies.

What are the most commonly searched types of Help jobs in Portland, OR?

The most popular types of Help jobs in Portland, OR are:

What cities near Portland, OR are hiring for Help jobs?

Cities near Portland, OR with the most Help job openings:

Help jobs near you
Infographic showing various Help job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,979 per year, or $22.1 per hour.

MSP Helpdesk Technician

MSP Hire, Inc.

Beaverton, OR • On-site

$22 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Heroic Technologies is a growing Managed IT and Cybersecurity firm serving professional services organizations throughout Oregon, Washington, and California — helping them navigate day-to-day IT challenges, strengthen security, and make smarter technology decisions.

Our team believes great technical support starts with great customer service. We work hard to be the best at what we do, while keeping fun and camaraderie part of the team's spirit.

Our Core Values

  • Own It — Take responsibility for outcomes, not just tasks. If a system fails, we fix the system — not just the symptom.
  • Always Be Growing — Technology evolves rapidly. Curiosity and continuous learning are essential.
  • Serve First — Our success is measured by the success of our clients and teammates.
  • Execute With Purpose — We prioritize solutions that produce meaningful outcomes rather than unnecessary complexity.

Despite the name, we believe great outcomes come from strong systems and teamwork, not last-minute rescues. We operate on standards, not heroics. Documentation, accountability, and disciplined execution matter here.

The Role

We're looking for an MSP Help Desk Technician who will be the initial point of contact for our clients — diagnosing and resolving technical issues, and delivering remote support across a range of technologies.

What You'll Do

  • Diagnose and resolve technical issues across the technologies outlined in the Qualifications section — including workstations, servers, networks, Microsoft 365, virtual environments, and related infrastructure
  • Communicate with clients to resolve support issues and provide timely status updates
  • Monitor and respond to service tickets promptly and effectively
  • Alert the Service Coordinator and Service Manager, as needed, for escalation and emergency service
  • Relay client requests for additional services or equipment to the Procurement department
  • Maintain and improve customer satisfaction, reporting any dissatisfaction to the Service Manager
  • Document internal processes, procedures, and best practices
  • Track time accurately against tickets and projects

What We're Looking For

  • At least one year of IT support experience in an MSP or IT services environment
  • Experience in providing remote desktop and end-user support via phone, email, and remote-access tools 
  • Familiarity with core business applications, operating systems, and virtual environments (Azure & Hyper-V)
  • Working knowledge of Microsoft technologies: Windows Server, Microsoft 365, the MS Office suite, Windows 11, and macOS
  • Experience installing and supporting workstations, wireless access points, and UPS batteries
  • Ability to assist with installation of servers, switches, software, and firewalls
  • Familiarity with backup solutions
  • Ability to resolve issues with vendors related to line-of-business applications, copiers/printers, and internet service providers
  • Experience monitoring RMM (Ninja) system alerts and notifications
  • Experience with ConnectWise Manage for service tickets (Hudu experience a plus)
  • CompTIA certifications (A+, Network+, or Security+) are a plus!

What We Offer

  • Full-time, permanent position
  • $22.00–$28.00/hour, depending on experience
  • Medical, Dental, and Vision coverage (TriNet)
  • 401(k) with company match
  • PTO + paid holidays
  • Professional development budget and growth opportunities
  • Regular team-building activities and events
  • Hybrid schedule — at least 2 days/week in the Beaverton office, or travel to client sites

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