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Help Jobs in Fishers, IN (NOW HIRING)

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Summary The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical support helpdesk, overseeing a team that resolves hardware, software, and operating procedure issues ...

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Summary The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical support helpdesk, overseeing a team that resolves hardware, software, and operating procedure issues ...

Netpace Inc

IN-DCS-Help Desk Support

Indianapolis, IN · On-site

Netpace Inc is seeking a Help Desk Support professional to provide assistance for the Statewide Automated Child Welfare Information System (SACWIS). The role involves resolving software-related ...

crewcarwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

crewcarwash

IT Help Desk Technician

Indianapolis, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

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All JobsHelp JobsHelp Jobs in Fishers, IN

Help information

See Fishers, IN salary details

$9

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$29

How much do help jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help in Fishers, IN is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.77 per hour, depending on experience, location, and employer.

What is a help desk job?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What skills and qualifications are needed to thrive as a help desk technician?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are common challenges faced by help desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are some helping jobs?

Helping jobs include roles such as social workers, healthcare aides, counselors, and emergency responders. These positions often require strong communication skills, empathy, and relevant certifications or training. They typically involve assisting individuals or communities in need across various settings like hospitals, schools, or social service agencies.

What are the most commonly searched types of Help jobs in Fishers, IN?

The most popular types of Help jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Help jobs?

Cities near Fishers, IN with the most Help job openings:

Help jobs near you
Infographic showing various Help job openings in Fishers, IN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $40,582 per year, or $19.5 per hour.

Helpdesk Supervisor

Indianapolis, IN • On-site

USIC
Internet and IT • 10K+ employees
Learn more about USICexternal

Full-time

Posted 20 days ago

Key responsibilities

  • Supervise and coordinate helpdesk staff handling support requests via ticketing system and live phone calls.

  • Triage, assign, and monitor tickets to ensure timely resolution in accordance with SLAs.

  • Serve as an escalation point for complex technical issues or calls that front-line staff cannot resolve.

USIC rating

6.6

Company rating: 6.6 out of 10

Based on 270 frontline employees who took The Breakroom Quiz

318th of 500 rated business services

Job description

Job Description:

Location: Indianapolis, IN

Schedule: Must be available for both 1st and 2nd shifts. (6am-3pm and or 2pm-10pm).
Availability for occasional on-call or after-hours support as business needs require.

Summary

The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical support helpdesk, overseeing a team that resolves hardware, software, and operating procedure issues submitted through both a ticketing platform and live phone calls. This role ensures timely, high-quality resolution of end-user issues, sets team priorities, and serves as an escalation point for complex or time-sensitive problems affecting utility operations and customer service.

Responsibilities

  • Supervise and coordinate helpdesk staff handling incoming support requests via ticketing system and live phone queues.

  • Triage, assign, and monitor tickets to ensure timely resolution in accordance with service level agreements (SLAs).
  • Provide hands-on troubleshooting and resolution support for hardware, software, and operating procedure-related issues.
  • Serve as an escalation point for complex technical issues or calls that front-line staff cannot resolve.
  • Monitor call volume, ticket queues, and team workload, adjusting staffing and priorities as needed throughout the day.
  • Develop, document, and update standard operating procedures (SOPs) and knowledge base articles for common issues.
  • Train, coach, and mentor helpdesk staff on technical skills, customer service standards, and platform usage.
  • Manage daily standups to include evaluation of previous day's performance, top trending issues, and setting goals for the current day
  • Track and report on key helpdesk metrics (ticket volume, resolution time, call handling, customer satisfaction).
  • Coordinate with other IT teams and departments on recurring issues, system outages, and process improvements.
  • Ensure adherence to company policies, data security practices, and utility industry compliance requirements.

Requirements

  • Demonstrated ability to manage support issues through a ticketing platform and via live phone calls simultaneously.
  • Working knowledge of both hardware and software troubleshooting, as well as operating procedure-related support issues.
  • Strong self-motivation with the proven ability to independently prioritize competing tasks in a fast-paced environment.
  • Prior experience in a helpdesk, call center, or technical support role, including supervisory or lead responsibilities.
  • Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
  • Strong organizational skills and comfort managing multiple priorities and deadlines at once.
  • High school diploma or equivalent required; Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.
  • Experience with the 8x8 call platform, preferred
  • Experience with Zendesk ticketing software, preferred.
  • Prior experience supporting a utility, municipal, or other regulated operational environment.
  • Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, HDI Support Center Supervisor), preferred.

We are an Equal Opportunity Employer. Veterans are encouraged to apply.

What USIC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

USIC logo

About USIC

Sourced by ZipRecruiter

USIC is a leading provider of underground utility damage prevention services, performing over 70 million locates each year. With a strong reputation for reliability, USIC offers a comprehensive range of utility services across the United States and Canada. The company's mission is to deliver innovative and efficient solutions that prioritize safety and protect critical assets and infrastructure for its partners.

Industry

Internet and it

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2008

Social media

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