You'll help customers across industries operate with confidence in a rapidly changing digital world ... Experience configuring and troubleshooting VPN technologies. * Strong understanding of the OSI ...
Quick apply
You'll help customers across industries operate with confidence in a rapidly changing digital world ... Experience configuring and troubleshooting VPN technologies. * Strong understanding of the OSI ...
At DXC we use the power of technology to deliver mission critical IT services that our customers ... Ensuring the Helpdesk is always monitored during hours of operation. * Responding to calls in a ...
At DXC we use the power of technology to deliver mission critical IT services that our customers ... Ensuring the Helpdesk is always monitored during hours of operation. * Responding to calls in a ...
Workplace Support Analyst
Ottawa, ON · On-site
CA$22.86 - CA$46.90/hr
Provide advanced troubleshooting and configuration support for Laptops, Desktops and MDM/MEM ... Technology is at the core of change today, and we are one of the world's leaders in helping drive ...
Workplace Support Analyst
Ottawa, ON · On-site
CA$22.86 - CA$46.90/hr
Provide advanced troubleshooting and configuration support for Laptops, Desktops and MDM/MEM ... Technology is at the core of change today, and we are one of the world's leaders in helping drive ...
Sr Principal Product Manager, Unified Support & AI Experience
CA$150K - CA$180K/yr
... help define the future of AI-enabled support within one of the world's largest technology ... Lead AI transformation initiatives across chat, voice, self-service, claims, returns, and agent ...
Sr Principal Product Manager, Unified Support & AI Experience
CA$150K - CA$180K/yr
... help define the future of AI-enabled support within one of the world's largest technology ... Lead AI transformation initiatives across chat, voice, self-service, claims, returns, and agent ...
Technical Support Analyst
Oakville, ON · On-site
CA$56K - CA$84K/yr
Each day, our professionals provide exceptional service, helping clients with advice and insight ... Work as part of the End User Services team, providing a range of IT support services to internal ...
Technical Support Analyst
Oakville, ON · On-site
CA$56K - CA$84K/yr
Each day, our professionals provide exceptional service, helping clients with advice and insight ... Work as part of the End User Services team, providing a range of IT support services to internal ...
At DXC we use the power of technology to deliver mission critical IT services that our customers ... Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
At DXC we use the power of technology to deliver mission critical IT services that our customers ... Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
Act as the first point of contact for IT support providing remote or in-person support Troubleshoot and resolve hardware, software, and access issues for end users Support Microsoft 365 applications ...
Act as the first point of contact for IT support providing remote or in-person support Troubleshoot and resolve hardware, software, and access issues for end users Support Microsoft 365 applications ...
The IT Support Specialist will assist with internal network changes and hardware implementations, troubleshooting, and maintenance of Information Technology (IT) systems. Assist with helpdesk related ...
The IT Support Specialist will assist with internal network changes and hardware implementations, troubleshooting, and maintenance of Information Technology (IT) systems. Assist with helpdesk related ...
Support Specialist
Mississauga, ON · On-site
JOB REQUISITION Support Specialist LOCATION CAN MISSISSAUGA As part of the Business Support Centre ... and advanced technology to help you succeed. * RESPECTED WORLDWIDE - Robert Half has appeared ...
Support Specialist
Mississauga, ON · On-site
JOB REQUISITION Support Specialist LOCATION CAN MISSISSAUGA As part of the Business Support Centre ... and advanced technology to help you succeed. * RESPECTED WORLDWIDE - Robert Half has appeared ...
JOB REQUISITION Support Specialist LOCATION CAN MISSISSAUGA As part of the Business Support Centre ... and advanced technology to help you succeed. * RESPECTED WORLDWIDE - Robert Half has appeared ...
JOB REQUISITION Support Specialist LOCATION CAN MISSISSAUGA As part of the Business Support Centre ... and advanced technology to help you succeed. * RESPECTED WORLDWIDE - Robert Half has appeared ...
Technical Support Specialist
Ottawa, ON · On-site
If you thrive on solving problems, enjoy diving into diverse technologies, and take pride in helping customers succeed, this could be a great fit. What You Will Be Doing Customer Support ...
Technical Support Specialist
Ottawa, ON · On-site
If you thrive on solving problems, enjoy diving into diverse technologies, and take pride in helping customers succeed, this could be a great fit. What You Will Be Doing Customer Support ...
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that ... As a leading health tech company that's founder-led and privately held, we empower our employees to ...
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that ... As a leading health tech company that's founder-led and privately held, we empower our employees to ...
With our wide range of technologies, including in the clean tech space, we help our customers solve ... The successful candidate will be responsible for delivering premier service and support to our ...
With our wide range of technologies, including in the clean tech space, we help our customers solve ... The successful candidate will be responsible for delivering premier service and support to our ...
While working with Evertz Enterprise Support group you will be supporting major M+E customers ... Unparalleled desire to help the customer and deliver service excellence * Passion for technology ...
Quick apply
While working with Evertz Enterprise Support group you will be supporting major M+E customers ... Unparalleled desire to help the customer and deliver service excellence * Passion for technology ...
Peer Support Provider
Burlington, ON · Hybrid
What will help you succeed: * Excellent communication skills, both written and oral, are essential * Strong interpersonal skills * Proficient in the use of technology and working in a virtual ...
Peer Support Provider
Burlington, ON · Hybrid
What will help you succeed: * Excellent communication skills, both written and oral, are essential * Strong interpersonal skills * Proficient in the use of technology and working in a virtual ...
Senior Agentic AI Specialist
Mississauga, ON · On-site +1
McKesson Technology is rapidly expanding its use of intelligent digital agents to automate complex ... Working across voice, chat, and email channels, this engineer will deliver autonomous agent ...
Senior Agentic AI Specialist
Mississauga, ON · On-site +1
McKesson Technology is rapidly expanding its use of intelligent digital agents to automate complex ... Working across voice, chat, and email channels, this engineer will deliver autonomous agent ...
Agentic AI Specialist
Mississauga, ON · On-site +1
McKesson Technology is rapidly expanding its use of intelligent digital agents to automate complex ... Working across voice, chat, and email channels, this engineer will deliver autonomous agent ...
Agentic AI Specialist
Mississauga, ON · On-site +1
McKesson Technology is rapidly expanding its use of intelligent digital agents to automate complex ... Working across voice, chat, and email channels, this engineer will deliver autonomous agent ...
Senior Agentic AI Specialist
Mississauga, ON · On-site +1
McKesson Technology is rapidly expanding its use of intelligent digital agents to automate complex ... Working across voice, chat, and email channels, this engineer will deliver autonomous agent ...
Senior Agentic AI Specialist
Mississauga, ON · On-site +1
McKesson Technology is rapidly expanding its use of intelligent digital agents to automate complex ... Working across voice, chat, and email channels, this engineer will deliver autonomous agent ...
Agentic AI Specialist
Mississauga, ON · On-site +1
McKesson Technology is rapidly expanding its use of intelligent digital agents to automate complex ... Working across voice, chat, and email channels, this engineer will deliver autonomous agent ...
Agentic AI Specialist
Mississauga, ON · On-site +1
McKesson Technology is rapidly expanding its use of intelligent digital agents to automate complex ... Working across voice, chat, and email channels, this engineer will deliver autonomous agent ...
Information Technology Specialist
Ottawa, ON · On-site
CA$90K - CA$110K/yr
The role shares ownership of helpdesk operations with the broader IT team, supports our organizational AI enablement and deployment efforts, and brings a security-conscious approach to everything ...
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Information Technology Specialist
Ottawa, ON · On-site
CA$90K - CA$110K/yr
The role shares ownership of helpdesk operations with the broader IT team, supports our organizational AI enablement and deployment efforts, and brings a security-conscious approach to everything ...
Help Tech Chat Support information
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
What are popular job titles related to Help Tech Chat Support jobs in Hamilton, ON? For Help Tech Chat Support jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Hamilton, ON look for? The top searched job categories for Help Tech Chat Support jobs in Hamilton, ON are:
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Full-time
Posted 16 days ago
Check Point Software Technologies rating
7.4
Based on 9 frontline employees who took The Breakroom Quiz
33rd of 116 rated security
Job description
Company Description
Why Join Us
At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Job Description- Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
- Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
- Occasional travel to customer sites in the US and Canada is required as needed.
- Ensures management of customer expectations and resolution of technical issues in a timely manner.
- Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies
- 5-8 years of relevant enterprise level networking and Internet Security technology experience.
- Experience with Check Point products required.
- Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
- Experience configuring and troubleshooting VPN technologies.
- Strong understanding of the OSI model on Layers 1-4.
- Experience with traffic analyzing tools like Wireshark.
- Understanding of how common TCP/UDP connections are established based on their protocol.
- Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
- Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
- Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
- Must be eligible to work in country of residence without sponsorship from an employer now or in the future.
- This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.
EOE M/F/Veterans/Disabled
What Check Point Software Technologies employees say
Pay
Benefits
Hours and flexibility
Workplace
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