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Help Tech Chat Support Jobs in Hamilton, OH (NOW HIRING)

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

New

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

New

Healthcare Support Staffing

Help Desk Support

Mason, OH

$18.75 - $25.50/hr

A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering cutting-edge, scalable technologies and solutions that ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

Collabera

Technical/Help Desk Support

Mason, OH · On-site

$15/hr

Company Description Collabera is ranked amongst the top 10 Information Technology (IT) staffing ... We support our clients with a strong recruitment model and a sincere commitment to their success ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

Kinettix Inc.

IT Helpdesk Analyst

Lebanon, OH

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support. This role is responsible for troubleshooting hardware, software, network, and application issues while ...

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Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Hamilton, OH

Help Tech Chat Support information

See Hamilton, OH salary details

$25.1K

$40.5K

$61.5K

How much do help tech chat support jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help tech chat support in Hamilton, OH is $40,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $43,800.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Hamilton, OH?

For Help Tech Chat Support jobs in Hamilton, OH, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Hamilton, OH look for?

The top searched job categories for Help Tech Chat Support jobs in Hamilton, OH are:

What cities near Hamilton, OH are hiring for Help Tech Chat Support jobs?

Cities near Hamilton, OH with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Hamilton, OH as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,500 per year, or $19.5 per hour.

Technical Support Representative Level 1

ConstructConnect

Cincinnati, OH • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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