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Help Tech Chat Support Jobs in Dubuque, IA (NOW HIRING)

TRICOR Insurance

SUPPORT TECHNICIAN (80749)

Lancaster, WI · On-site

$19.25 - $26.25/hr

Driven by knowing their most important role is to help our employees productivity through information technology, coaching in mentoring in the technology world and to add value to their overall ...

TRICOR Insurance

SUPPORT TECHNICIAN (80749)

Lancaster, WI · On-site

$19.25 - $26.25/hr

Driven by knowing their most important role is to help our employees productivity through information technology, coaching in mentoring in the technology world and to add value to their overall ...

Artech Information System LLC

Desk side Support

Dubuque, IA · On-site

$18.75 - $25.50/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Desk side Support Representative Distributed Client Services Location : DUBUQUE,IA-52001 Duration ...

Sevita

Direct Support Professional

Dubuque, IA · On-site

$17.50/hr

What You'll Do This role is about more than providing support. It's about building relationships and helping people live their best lives. * Build meaningful, respectful relationships with the ...

Sevita

Direct Support Professional

Dubuque, IA · On-site

$17.50/hr

What You'll Do This role is about more than providing support. It's about building relationships and helping people live their best lives. * Build meaningful, respectful relationships with the ...

Sevita

Direct Support Professional

Dubuque, IA · On-site

$17.50/hr

What You'll Do This role is about more than providing support. It's about building relationships and helping people live their best lives. * Build meaningful, respectful relationships with the ...

Sevita

Direct Support Professional

Dubuque, IA · On-site

$17.50/hr

What You'll Do This role is about more than providing support. It's about building relationships and helping people live their best lives. * Build meaningful, respectful relationships with the ...

Saige Partners

Accounting Manager

Dubuque, IA · On-site

Let's Chat Book a time here. What You'll Do: As the Accounting Manager, you'll lead a team of ... technology and talent companies in the Midwest, believes in people with a passion to help them ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Dubuque, IA

Help Tech Chat Support information

See Dubuque, IA salary details

$25.5K

$41K

$62.2K

How much do help tech chat support jobs pay per year?

As of Aug 2, 2026, the average yearly pay for help tech chat support in Dubuque, IA is $41,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,400.00 and $44,300.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Dubuque, IA? For Help Tech Chat Support jobs in Dubuque, IA, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Dubuque, IA look for? The top searched job categories for Help Tech Chat Support jobs in Dubuque, IA are:
What cities near Dubuque, IA are hiring for Help Tech Chat Support jobs? Cities near Dubuque, IA with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Dubuque, IA as of July 2026, with employment types broken down into 4% Locum Tenens, 53% Full Time, 11% Part Time, and 32% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $41,001 per year, or $19.7 per hour.

SUPPORT TECHNICIAN (80749)

TRICOR Insurance

Lancaster, WI • On-site

$19.25 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Job description

TRICOR is in growth mode and looking to add an IT Support Technician. This role is responsible for providing support and assistance to internal staff by phone, email, remotely and/or in person relating to business applications and operating systems. Ideally, we are looking to fill this role in our Lancaster, WI office, but would also consider our office location in Platteville, WI.

As an IT Support Technician:

  • You will systematically analyze, support, resolve and assist TRICOR Employees with computer application problem solving and effectively communicate with employees
  • You have strong communication skills, people skills and networking skills- Someone that can think on their feet and relate to different people and situations
  • You are equipped to function in a competitive environment where self-discipline and time management are a necessity
  • You are collaborative, coachable and willing to learn new skills and software applications
  • You can make sense of complex information technology issues, and effectively and efficiently problem solve for successful outcomes
  • You grow and maintain a high-level of information technology services knowledge
  • You build key employee relationships with our employees

Our Culture is built upon people who are:

  • Driven by knowing their most important role is to help our employees productivity through information technology, coaching in mentoring in the technology world and to add value to their overall business success
  • Dedicated to giving our employees a best in class experience when requesting technology help
  • Committed to never stop learning. You are the expert others look to for advice
  • Obsessed with accomplishing goals, and use teamwork to drive innovation

Misc. Requirements:

  • Bachelors degree in a related area of business information technology; or two or more years of related experience and/or training or equivalent combination of education and experience
  • Understand the Information Technology world/ industry from the insurance perspective
  • Proficiency with MS office software products; Applied Systems EPIC software is preferred
  • Day travel to and from various TRICOR locations

Our Compensation & Benefits:

  • A full-time career in a successful family owned & operated business that is growing/secure.
  • Opportunities for advancement after appropriate training.
  • Locations in WI & IA.
  • We offer Health, Dental, & Vision Insurance plans w/Health Reimbursement Account &/or Health Savings Account along with Flex Spending/Dependent Spending Account.
  • Voluntary Life Insurance and Voluntary Critical Illness coverage.
  • 401(k) Retirement Program with a Certified Financial Planner on staff to assist with your retirement needs.
  • Competitive weekly wage & direct deposit.
  • We offer technical job training and one-on-one coaching/mentoring support.
  • There are Personal Development Plans for all positions.
  • Supportive & motivating staff to help you succeed in a family atmosphere.
  • Flexible schedule with emphasis on work-life balance.
  • Dress for your day Monday Friday

We value diversity and believe forming teams in which everyone can be their authentic self is the key to our success. We encourage people from underrepresented backgrounds and different industries to apply.

To learn more about TRICOR, LLC and to apply visit our Careers page at www.tricorinsurance.com/tricor-careers.

Come join us, to experience what the best work of your career could be like!

Apply