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Help Needed Jobs in Chicago, IL (NOW HIRING)

Plymouth Place

Help Desk Tier 2

La Grange Park, IL · On-site

$22.50/hr

The Help Desk Tier 2 Tech administers a variety of technical projects related to the setup ... System Admin when needed after exhausting other troubleshooting techniques and avenues · ...

New

Sralab

Help Desk Specialist - Registry

Chicago, IL · On-site

$25/hr

... training needs. May work on simple applications for departmental use or participate in other ... The Help Desk Specialist will consistently demonstrate support of the Shirley Ryan AbilityLab ...

Horizon3 AI, Inc.

Global Help Desk Manager

Chicago, IL · On-site

$150 - $200/hr

Manager, Global Help DeskLocation US, Remote Employment Type Full time Location Type Remote ... needs Oversee the delivery of responsive, high‑quality technical support for hardware, software ...

Middleground It

Help Desk Support Specialist

Chicago, IL · On-site

... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a plus Compensation: You will learn an immense number of things at our company. You will be trained on ...

Plymouth Place, Inc.

Help Desk Tier 2

La Grange Park, IL · On-site

$22.50/hr

... when needed after exhausting other troubleshooting techniques and avenues • Demonstrated ability to work under pressure. • Excellent troubleshooting skills and follow through. • Good ...

Vomela

Help Desk Analyst III

Elk Grove Village, IL · On-site

$60K - $70K/yr

We are seeking qualified individuals with 3+ years of Help Desk experience looking to further ... During change, acts systematically to respond to day-by-day operational needs, avoiding service ...

Vomela

Help Desk Analyst III

Elk Grove Village, IL

$60K - $70K/yr

We are seeking qualified individuals with 3+ years of Help Desk experience looking to further ... During change, acts systematically to respond to day-by-day operational needs, avoiding service ...

Vomela

Help Desk Analyst III

Elk Grove Village, IL · On-site

$60K - $70K/yr

We are seeking qualified individuals with 3+ years of Help Desk experience looking to further ... During change, acts systematically to respond to day-by-day operational needs, avoiding service ...

Middleground It

Help Desk Support Specialist

Chicago, IL · On-site

... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a plus Compensation: You will learn an immense number of things at our company. You will be trained on ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$20.50 - $27.75/hr

The primary role of the Helpdesk Technician is to diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems, serving as the primary point of ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

SATO America is seeking a detail-orientated, service-focused, Helpdesk Technician I. At SATO America, LLC our mission is to create new value for our customers through products and services of ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

SATO America is seeking a detail-orientated, service-focused, Helpdesk Technician I. At SATO America, LLC our mission is to create new value for our customers through products and services of ...

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Showing results 41-60

All JobsHelp Needed JobsHelp Needed Jobs in Chicago, IL

Help Needed information

See Chicago, IL salary details

$10

$21

$34

How much do help needed jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help needed in Chicago, IL is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $23.75 per hour, depending on experience, location, and employer.

What does 'Help Needed' mean in a job listing?

'Help Needed' in a job listing is a general way for employers or individuals to indicate they require assistance with various tasks or responsibilities. These jobs might range from temporary or part-time work to ongoing support, and can include roles like administrative help, manual labor, caregiving, or technical support. The specific duties and requirements can vary widely depending on the employer's needs, so it's important to read the job description carefully or contact the poster for more details. Typically, these roles are suitable for people seeking flexible or immediate work opportunities.

What are some common challenges faced by help desk professionals, and how can they effectively overcome them?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks, utilize a ticketing system for organization, and maintain clear, patient communication. Continuous learning and collaborating with team members also help in resolving unfamiliar problems efficiently and improving overall service quality.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To excel as a Help Desk Technician, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and operating systems is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and resolve issues efficiently. These competencies ensure prompt and accurate technical support, leading to higher user satisfaction and smooth organizational operations.

What is the difference between Help Needed vs Customer Service Representative?

AspectHelp NeededCustomer Service Representative
Required CredentialsNone specific; may vary by taskHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentVaries; often manual or on-site assistanceOffice or call center; customer-facing roles
Industry UsageGeneral; used across multiple sectors for assistance rolesSpecific to customer service, retail, hospitality, and related fields
Search & Comparison IntentGeneral help or assistance rolesCustomer support and service roles

Help Needed is a broad term referring to various assistance roles across industries, often requiring minimal formal credentials. Customer Service Representative is a specific job title focused on direct customer support, usually requiring some training or experience. While both involve helping others, Help Needed roles are more diverse and less specialized, whereas Customer Service Representatives focus on customer interactions and satisfaction.

What are the most commonly searched types of Help Needed jobs in Chicago, IL?

The most popular types of Help Needed jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Help Needed jobs?

Cities near Chicago, IL with the most Help Needed job openings:

Help Needed jobs near you
Infographic showing various Help Needed job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, 4% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

Senior Help Desk Technician

Contact Government Services, LLC

Chicago, IL • On-site

$40K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Senior Help Desk Technician
Employment Type: Full Time 
Department: Help Desk

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). 

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:
- Backup/Restoration admin/support
- File Server support
- User Account/Mailbox administration
- Software/Hardware installation
- Handheld device installation/troubleshooting/support
- Remote User setup/support/troubleshooting
- End-user training
- Creation of procedural documentation
- Creation of spreadsheets/databases for tracking purposes
- Record and update required information for all IT-related tickets utilizing ITIL
- Creation of Incident work-log entries
- Accurately answer user support questions of software and hardware in the EOUSA office environment
- Maintain Account Management forms for new and departed users per Government policy and procedures
- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets
- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions

Qualifications:
- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: 
- ITIL Foundations certification 
- Change Management experience 
- Active DOD clearance of Level 6 Public Trust or above 

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package:
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: [email protected]

#CJ
$40,000 - $80,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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