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Help Needed Jobs in Virginia (NOW HIRING)

SCCI

Help Desk Technician

King George, VA · On-site

$18.75 - $25.25/hr

The Help Desk Technician will work as part of a team as well as independently to troubleshoot ... To be successful in this role, you will need to be familiar with current technology standards and ...

Chenega MIOS

Help Desk Technician

Alexandria, VA · On-site

$21.25 - $28.75/hr

Req ID: 41811 Summary Help Desk Technician Ft Belvoir, VA Are you ready to enhance your skills and ... Serve as a coordinator with external support stakeholders as needed to support Non-classified ...

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

Ability to give presentations and briefings as needed Specific Skillset Serves as the primary point of contact for users, answering help desk calls and providing initial tier I troubleshooting for ...

World Help

Director of Development

Forest, VA · On-site

$90 - $150/hr

(Fully Formatted Job Requisition Attached Below) Mission & Values World Help is a Christian humanitarian organization serving the physical and spiritual needs of people in impoverished communities ...

kgs

Help Desk Specialist

Arlington, VA · On-site

... needed to support the operating environment. * Knowledge of a wide range of automation techniques ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... Ability to work with internal teams and other agencies to resolve cross-functional IT needs

Chenega MIOS

Help Desk Specialist

Ashburn, VA · On-site

Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... Ability to work with internal teams and other agencies to resolve cross-functional IT needs

Tecolote Research

Help Desk Professional

Arlington, VA · On-site

$50K - $60K/yr

Overview We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the ...

Chenega MIOS

Help Desk Supervisor

Ashburn, VA · On-site

Help Desk Supervisor Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... Ability to work with internal teams and other agencies to resolve cross-functional IT needs.

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

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All JobsHelp Needed JobsHelp Needed Jobs in Virginia

Help Needed information

What does 'Help Needed' mean in a job listing?

'Help Needed' in a job listing is a general way for employers or individuals to indicate they require assistance with various tasks or responsibilities. These jobs might range from temporary or part-time work to ongoing support, and can include roles like administrative help, manual labor, caregiving, or technical support. The specific duties and requirements can vary widely depending on the employer's needs, so it's important to read the job description carefully or contact the poster for more details. Typically, these roles are suitable for people seeking flexible or immediate work opportunities.

What are some common challenges faced by help desk professionals, and how can they effectively overcome them?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks, utilize a ticketing system for organization, and maintain clear, patient communication. Continuous learning and collaborating with team members also help in resolving unfamiliar problems efficiently and improving overall service quality.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To excel as a Help Desk Technician, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and operating systems is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and resolve issues efficiently. These competencies ensure prompt and accurate technical support, leading to higher user satisfaction and smooth organizational operations.

What is the difference between Help Needed vs Customer Service Representative?

AspectHelp NeededCustomer Service Representative
Required CredentialsNone specific; may vary by taskHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentVaries; often manual or on-site assistanceOffice or call center; customer-facing roles
Industry UsageGeneral; used across multiple sectors for assistance rolesSpecific to customer service, retail, hospitality, and related fields
Search & Comparison IntentGeneral help or assistance rolesCustomer support and service roles

Help Needed is a broad term referring to various assistance roles across industries, often requiring minimal formal credentials. Customer Service Representative is a specific job title focused on direct customer support, usually requiring some training or experience. While both involve helping others, Help Needed roles are more diverse and less specialized, whereas Customer Service Representatives focus on customer interactions and satisfaction.

What cities in Virginia are hiring for Help Needed jobs?

Cities in Virginia with the most Help Needed job openings:

Help Needed jobs near you
Infographic showing various Help Needed job openings in Virginia as of August 2026, with employment types broken down into 60% Full Time, 30% Part Time, and 10% Contract. Highlights an 90% In-person, and 10% Remote job distribution.

Help Desk Technician

SCCI

King George, VA • On-site

$18.75 - $25.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Overview
SCCI is seeking a Help Desk Technician to join our team! In this position you will assist the System Administrators with installing and maintaining network infrastructure components including but not limited to workstations, printers, and telephone system. The Help Desk Technician will work as part of a team as well as independently to troubleshoot complex problems and to determine and implement appropriate solutions with little supervision or assistance. To be successful in this role, you will need to be familiar with current technology standards and ongoing knowledge of technical trends within the industry to make recommendations for change where appropriate. This position is 100% on-site and located in King George, VA.
SCCI offers a comprehensive and competitive benefits package including Health, Dental, Vision, Life and Disability benefits, 401k with Company Match, time off consisting of 2 weeks of paid vacation, 48 hours of sick/personal leave, and 11 paid Holidays.
Responsibilities:
  • Troubleshoot, install, configure and maintain workstation and associated peripheral configurations (hardware and software)
  • Perform IT equipment moves for current employees and new hires
  • Monitor and report client-level computer system performance
  • Administer accounts, network rights, and access to systems and equipment
  • Perform and complete New Hire and Departure Checklist IT Tasks
  • Baseline reclaimed and new IT systems in accordance with established procedures and guidelines
  • Be able to enter, update, track and close out all assigned support tickets
  • Assists with the administration and maintenance of the telephone system, including setup and configuration of phone extensions and telephones, and the telephone database
  • Assist with Dell warranty part replacements
  • Track software licenses and physical assets
  • Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end-user training where required
  • IT equipment disposal, as needed
  • Other duties, as assigned

Essential Skills and Experience:
  • Must be a U.S. Citizen and be able to obtain and maintain an active Secret Security Clearance
  • High School Diploma
  • Knowledge of current Office 365 Suite, Intune management, Windows Server technologies, Active Directory and Group Policy administration
  • Ability to communicate and problem-solve individually as well as in a team environment
  • Excellent organizational & time-management skills
  • Strong customer service and communication skills
  • Basic understanding of networking, including TCP/IP, DNS, and DHCP
  • Knowledge of Windows 11 Professional baseline configuration processes
  • Microsoft Endpoint Manager (MEM) and Azure Active Directory (AAD)
  • Ability to work under stressful conditions and maintain a professional demeanor and rapport with end users at all times
  • Must be able to lift 50+ lbs on occasion

Preferred Skills and Experience:
  • 1 to 3 years experience in a system administration position preferred
  • Microsoft 365 Fundamentals
  • Any or all of the following certifications: CompTIA A+, Network+, Security+
  • Associate or Bachelors Degree in Computer Science or relevant field
  • Knowledgeable with Fortinet firewall devices
  • Basic PowerShell scripting knowledge
  • VoIP phone systems
  • VMware/Hyper-V Virtual Machine administration

SCCI is committed to providing a comprehensive and competitive benefits package to meet the needs of employees and their families. EOE of Veterans and Disabilities.

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