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Help Desk Jobs in Webster, MA (NOW HIRING)

Freedom Technology Solutions inc

Be Seen First

Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

This position serves as a senior resource for the Help Desk and is responsible for resolving complex workstation, server, network, cloud, security, and Microsoft 365 issues. The technician will work ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Wilson Language Training

IT Service Desk Intern

Oxford, MA · On-site

$18 - $20/hr

Prior Help Desk or Technical Support experience in a Windows environment preferred * Experience with an ITSM tool (Freshservice, ServiceNow, Remedy, etc.) a plus Wilson has identified the anticipated ...

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All JobsHelp Desk JobsHelp Desk Jobs in Webster, MA

Help Desk information

See Webster, MA salary details

$13

$23

$35

How much do help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk in Webster, MA is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What job categories do people searching Help Desk jobs in Webster, MA look for? The top searched job categories for Help Desk jobs in Webster, MA are:
What cities near Webster, MA are hiring for Help Desk jobs? Cities near Webster, MA with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Webster, MA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $49,860 per year, or $24 per hour.

Help Desk Technician

Wayne J. Griffin Electric, Inc.

Holliston, MA

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Wayne J. Griffin Electric, Inc. is a leading electrical contractor seeking to expand its Help Desk support team because of our continued growth. An individual in this role will support a wide variety of current and future technologies in a fast-paced and dynamic environment in our Holliston, MA corporate headquarters as well as our Southeast regions. Each member of our MIS team is focused on providing excellent customer service to our employees and is committed to continuous learning of new technologies to support a business who believes in efficiency, automation, and software development as business solutions.

Responsibilities include:

  • Provide first level technical support for up to 1,400 employees in a team setting
  • Setup and maintain mobile devices
  • Setup and support computers and applications in a Microsoft Windows networked environment.
  • Provide support for the companys voice over IP system.
  • Resolve general helpdesk requests to support hardware and applications use.
  • Install, test, and deploy software updates and security patches to maintain endpoint stability, performance, and cybersecurity compliance.

Qualifications include:

  • Troubleshooting experience including software installation and hardware repair as required.
  • Strong knowledge of Microsoft Windows in a networked environment.
  • Excellent interpersonal skills with the ability to effectively communicate with people of all levels.
  • Ability to analyze problems and suggest solutions to address root causes.
  • Capable of working in a fast-paced environment with minimal supervision.

We offer competitive wages and excellent benefits including Blue Cross Blue Shield PPO (Medical, Dental & Vision), 401(k) with company contribution, tuition reimbursement, health and wellness programs.

If you are looking for an opportunity with a growing company in a team-based environment where the MIS department is in-demand, visit us at our website: www.waynejgriffinelectric.com to learn more. Come work with us!

Please send resume with salary requirements to:

Wayne J. Griffin Electric, Inc.

Email: officerecruiting@wjgei.com

An Equal Opportunity Employer


Salary/Compensation: $25.00 - $30.00 per hour


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