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Help Desk Jobs in Wayne, MI (NOW HIRING)

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

Company Description About Collabera: Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half ...

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · Remote

$18.50 - $25.25/hr

Description Leading IT Service Provider seeks Level 2 Help Desk Technician to work within collaborative team environment supporting clients for our growing technology company! Do you like to solve ...

New

TEKsystems

Service Desk Representative

Detroit, MI · On-site

$22/hr

Skills service desk, emr, Help desk, vpn, servicenow, epic, Help desk support, Outlook, Sharepoint, Citrix Top Skills Details service desk,emr Additional Skills & Qualifications - 3 or more years of ...

PlastiPak

IT Help Desk Representative (Part-Time)

Plymouth, MI · On-site

$16.75 - $21.50/hr

We are seeking a Help Desk Representative to join our on-site IT team in Plymouth. In this role, you will provide technical advice, support, and troubleshooting assistance to users across all levels ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Coordinator to be the first line of contact for all client support needs and will act as a customer ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Coordinator to be the first line of contact for all client support needs and will act as a customer ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Wayne, MI

Help Desk information

See Wayne, MI salary details

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How much do help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk in Wayne, MI is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are popular job titles related to Help Desk jobs in Wayne, MI?

For Help Desk jobs in Wayne, MI, the most frequently searched job titles are:

What cities near Wayne, MI are hiring for Help Desk jobs?

Cities near Wayne, MI with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Wayne, MI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,504 per year, or $20.9 per hour.

Help Desk Support

Collabera

Ann Arbor, MI

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 hours ago

Job description

Company Description

About Collabera:


Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.


Job Description

Duration: 4 Months

Provide exemplary client support and technical issue resolution via phone and email.

Provide exemplary client support and technical issue resolution via email as needed

Maintain strong knowledge on supported products

Meet performance objectives in call quality, customer satisfaction surveys, and call handling

Provide timely follow up on outstanding client issues

Effectively communicate and interact with staff assigned to assist in resolving client issues

Facilitate general web-based sessions to aid new customers in implementing CS software

Assist with Customer Service queues and Service Reception as needed

Strong call handling soft skills

Strong software and hardware troubleshooting skills

Ability to self manage and work as a contributing member of a team

Ability to stay motivated in a fast paced, high pressure environment

Strong research and problem solving skills

Ability to quickly learn and master technical or complex information


Additional Job Requirements

1 Year of customer service experience required

Associates or bachelor's degree a plus

Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.


Additional Information

To schedule an interview, please contact;

Rakhi Sharma

973 475 7417

Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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